Ratings based on 202 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hattiesburg, MS

above and beyond

Posted Feb 21, 2017
The staff went above and beyond the normal. Concierge lounge access a plus always putting our needs first. Great staff!
Comment from Hotel Management
Feb 21, 2017 by Barry K., Hotel Management
Thank you so much for taking the time to share a review of the Marriott Memphis East. Thank you for being such a valued Elite Member, and also for recognizing our staff. They work very hard to provide world-class service to all of our guests. We hope to see you again soon!
3 out of 5
by A verified traveler from kentucky

Just ok for a quick over night

Posted Feb 7, 2017
No major problems just a few very irritating little ones. First the lady at the front desk was one of the least personable people I have encountered at my many hotel stays. In my room 2 lamps had non working bulbs. And the plug ins would quit working after about 10 minutes and I'd have to move my phone into another plug in. Needless to say my phone wasn't able to charge therefore not making certain calls I needed. The best part of the experience was the nice young lady working at the bar Saturday night about 10-11 pm. Very friendly and welcoming. We enjoyed chatting with her over our coffee
Comment from Hotel Management
Feb 9, 2017 by Kimberly R., Hotel Management
Good Evening Priss, Thank you for taking time to provide feedback from your stay. Please allow me to extend my apologies for the unwelcoming behavior that you received at check in. I also regret that you were unable to charge your phone. I will be sure to pass your comments on to the Food and Beverage department about the bartender. Have a great evening.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and Beautiful!

Posted Jan 28, 2017
Marriott Memphis East is a beautiful and comfortable hotel located in the perfect area along Poplar Avenue.
Comment from Hotel Management
Feb 1, 2017 by Kimberly R., Hotel Management
Thank you for your rating and review!! We are delighted to know that you enjoyed your stay. Please think of us again when your travels bring you back to Memphis!
5 out of 5
by salma

Posted Jan 25, 2017 on Hotels
Our stay at the hotel was great the staff were amazing and very helpful especially the shuttle driver John was great very Curtis and helpful we will definitely stay there again
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Salma, Thank you so much for your rating and review. We are delighted to know that you enjoyed your stay. I will also share your comments to John and Curtis! We can't wait until your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 22, 2017
Pros: The bed was comfortable.
Cons: See above for my comment.
There is a refrigerator in the room but there isn't any access to a microwave. Instead of loaning microwaves to guests (since there are a limited microwaves available); it would be nice if microwaves were located either in the 'convenient store' or in the restaurant area where guest can have access to it. Needless to say, I couldn't heat up my food and my food went to waste. Also, the room was rather small.
Comment from Hotel Management
Jan 23, 2017 by BK, Hotel Management
Hello, thank you so much for taking the time to share a review of the Marriott Memphis East! I'm so sorry that we ran out of microwaves on the night of your stay. This is great feedback, and will allow us the opportunity to purchase more, so it doesn't impact our guests. Please contact us if travels bring you back to Memphis, so we may have an opportunity to make it right for you.
2 out of 5
by Charle

cheap smelly hotel

Posted Jan 18, 2017 on Hotels
not good! room was stinky, waited for service at the bar that never came!!
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for taking time to provide feedback from your recent stay. Please allow me to express my apologies! We'd love an opportunity to learn more about your stay, so we may ensure that we address this specific to the room you were in, the service team that was working that night, and to make it right. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2017
The only issue i had was getting my room warm. It was extremly cold the weekend i was there but other than thst the hotel was exceptional
Comment from Hotel Management
Jan 20, 2017 by Michael, Hotel Management
Thank you for staying with us at the Memphis Marriott East and for taking the time to share your feedback. We are glad you enjoyed your stay with us. I am sorry about the heat in your room. We hope to see you again soon on your next visit to Memphis. All the Best, Michael
5 out of 5
by Lynnie

Posted Jan 6, 2017 on Hotels
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback
5 out of 5
by Robert

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler

no service

Posted Jan 1, 2017
Good overall room, but no one serviced our room during a two night stay. After being gone for 9 hours, had to call for clean towels. Also, air would not get cool enough.
Comment from Hotel Management
Jan 20, 2017 by Michael, Hotel Management
Thanks for staying with us. We will work hard to fix the issue you experienced. Thanks for letting us know. We work hard to make our guests happy and appreciate your feedback