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Well I get to my room...there is not main light..half of my TV was busted and no cable...the wifi barely worked..there was mold on the lamps in the room..the bed was very uncomfortable..I had better rooms at motel 6
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
No nos quedamos. Inseguro la puerta que conectaba con el cuarto del lado no cerraba y la cerradura no funcionaba; sucio, roto, parecía un edificio de fantasmas. Fue una pesadilla.
Nilsa
Stayed 1 night in Mar 2024
Response from Hill on Apr 10, 2024
Querido invitado,Muchas gracias por tus comentarios. Realmente apreciamos su estadía. Estamos haciendo todo lo posible para mejorar para nuestros huéspedes. Esperamos verle nuevamente en OYO Townhouse Memphis.
When i arrived, my reservation was there, but my room had been rented to another. There wasn't a room available at all. I had reserved my room through expedia. It took me hours and some further travel to find a place to stay. It was a nightmare after traveling for hours and being fatigued to find i couldn't rest yet when i tracked oyo.
Sheryl
Stayed 1 night in Mar 2024
Response from Hill on Apr 10, 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
2/10 Terrible
Mack
Mar 22, 2024
Mack
Stayed 1 night in Mar 2024
Response from Hill on Apr 10, 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
Walls were dirty
Mold on the ceiling
Stayed in room 116.
Bed was squeaky
Just nasty
Lee
Stayed 1 night in Feb 2024
Response from Hill on Apr 10, 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
2/10 Terrible
Erica
Traveled with family and small children, Traveled with partner, Traveled with family
After we checked in and stuff we went to go look at the room the hallways felt like an old abandoned hospital and the elevator isn’t safe so we are taking the kids up and down the stairs but they had to change our room three times because they had ppl staying in the rooms before they gave us the correct room
Erica
Response from Hill on Apr 10, 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
10/10 Excellent
Gary
Traveled with group, Traveled with partner, Traveled with family
I've been staying here since last year when ever I have work done to my home, and this will be our go to go stay. Rooms were cleaned property is clean, staff is friendly and helpful. Close to walking distance restaurant. ✔️ This past weekend stay was Awesome. Thanks OYO staff
The property needs upgrading badly for the prices they charge. The heat was not working in my room and the clerk sent me to check two rooms “myself “ to see which one works.
Homeless people sleeping in lobby, no WiFi even though it is advertised, bugs in the room. Rude service when I got there. Resembles a halfway house or homeless shelter. People openly smoking pot in the halls.
Liana
Stayed 1 night in Jan 2024
Response from Hill on Jan 28, 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Room was not clean stains on floor and chair,no remote,stains on the wall,stains on the towels and bad service at front desk.They treated me like I was a criminal.They even asked me to remove my mask(COVID protection).Never going back
Tavares
Stayed 1 night in Jan 2024
Response from Hill on Jan 28, 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We really appreciate your feedback. Your feedback means a lot to us. We also appreciate your stay with us at OYO Townhouse. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We really appreciate your feedback. Your feedback means a lot to us. We also appreciate your stay with us at OYO Townhouse. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We really appreciate your feedback. Your feedback means a lot to us. We also appreciate your stay with us at OYO Townhouse. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Staff was friendly house cleaning service was great
Gary
Stayed 6 nights in Jan 2024
Response from Hill on Jan 28, 2024
Dear Respected Guest,We really appreciate your feedback. Your feedback means a lot to us. We also appreciate your stay with us at OYO Townhouse. We hope to see you back at OYO Townhouse again.
10/10 Excellent
Gary
Traveled with family
Jan 9, 2024
Liked: Cleanliness, amenities
Great place to stay
Gary
Stayed 6 nights in Dec 2023
Response from Hill on Jan 28, 2024
Dear Respected Guest,We really appreciate your feedback. Your feedback means a lot to us. We also appreciate your stay with us at OYO Townhouse. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Not good at all rude and not willing to understand any issues that came about also had an employee lie to me
Stephon
Stayed 1 night in Jan 2024
Response from Hill on Jan 28, 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We really appreciate your feedback. Your feedback means a lot to us. We also appreciate your stay with us at OYO Townhouse. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Stayed at OYO to save $ and my truck was broken into in hotel parking lot. Fridge in room inop. Noisy neighbors. Elevator shut down at night.
Steve
Stayed 7 nights in Dec 2023
Response from Hill on Jan 28, 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
4/10 Poor
Diaquan
Dec 30, 2023
Diaquan
Stayed 1 night in Dec 2023
Response from Hill on Jan 28, 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Terrible service.. employees rude.. filthy, no refrigerator or microwave. Maid snooped through our stuff . Got kicked out for having a visitor on Christmas.. then got told we could stay.. and paid for the room again and they told us we had to leave and took our money.
Verified traveler
Stayed 1 night in Dec 2023
Response from Hill on Jan 28, 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We really appreciate your feedback. Your feedback means a lot to us. We also appreciate your stay with us at OYO Townhouse. We hope to see you back at OYO Townhouse again.
10/10 Excellent
Joseph
Traveled with family and small children, Traveled with partner, Traveled with family
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
2/10 Terrible
Nataria
Traveled with family and small children, Business traveler
Dec 26, 2023
Disliked: Staff & service
Nataria
Stayed 1 night in Dec 2023
Response from Hill on Jan 28, 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
2/10 Terrible
Nataria
Dec 26, 2023
Liked: Cleanliness
Disliked: Staff & service
Nataria
Stayed 1 night in Dec 2023
Response from Hill on Jan 28, 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
8/10 Good
Janice
Dec 25, 2023
Liked: Cleanliness, room comfort
Janice
Stayed 1 night in Dec 2023
Response from Hill on Jan 28, 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
There was nothing to like.
This place was filthy and needs condemned by the health department.
Suzanne
Stayed 1 night in Dec 2023
Response from Hill on Jan 28, 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
6/10 Okay
Johnson
Dec 21, 2023
Johnson
Stayed 5 nights in Dec 2023
Response from Hill on Jan 28, 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
The heat did not work in the room. It was freezing in the room all night, like 51° temp in room. We had a free guest in the room AKA Roaches. Parking lot had broken glass all in the parking lot. Towel rack was broken off the wall & under the sink. There was non smoking posted everywhere but cigarette burns all in sheets & comforter. Elevator was out of order. Needs some major renovations.
Sarah
Stayed 1 night in Dec 2023
Response from Hill on Jan 28, 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
The rooms don’t have anywhere to hang your clothes up. Last night my driver’s side window and ransacked my but didn’t steal anything. 7 other cars were broken into. My car was parked right in front of my hotel room’s window. I am waiting for a glass repair place to come & replace my car window as I have a 7 hour drive home.
Melody
Stayed 2 nights in Dec 2023
Response from Hill on Jan 28, 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.