Ratings based on 38 Verified Reviews

2.9 out of 5
29% of guests recommend
3.0 Room cleanliness
3.6 Service & staff
2.8 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from North Little Rock, AR

Cordova, TN - Worst Hotel Experience Ever

Posted Jan 18, 2017
Pros: The two desk clerks that helped us the 2nd night.
Cons: EVERYTHING!
Location: Excellent location! Plenty of shopping and eating.
Found animal feces (most likely a dog) in the room when my family and I were packing our belongings to leave. Carpet in hallway smelled like it had been wet and new carpet installed on top of it. Breakfast was a big disappointment. Was expecting scrambled eggs and some type of breakfast meat and did not have either. Spent a little too much time shopping and decided to spend another night since the general manager offered a discount on another room to compensate for the first night's room. Big mistake. Had to go through 3 rooms before finding what we thought was a satisfactory room. After dinner and more shopping we returned to our room to find a huge cockroach crawling on the wall. At this point it was 12:20 am Monday morning and needless to say we were not going to drive back home to Arkansas or try to find another hotel. We felt we had no choice but to stay at this hotel. The desk clerk was able to finally find us a room that was satisfactory. Before checking out we talked to the general manager and we thought that he would either not charge us for the 2nd night or at least give us a bigger discount. He did neither. He offered to give us a discount on yet another room on our next visit. We told him we think about it. Needless to say, we will not be taking him up on his offer and will never stay at this hotel again or recommend it to anyone else. In fact we will tell people not to stay there.
5 out of 5
by A verified traveler

Posted Jan 15, 2017
The day staff is really nice and helpful. The night staff are scams. The rooms were okay. the a/c needs to be replaced. The swimming area is very nice. The floors creak a little in the hallway. The hotel needs some type of air freshener for the scent to create a better feel.
4 out of 5
by Charlie

Posted Dec 22, 2016 on Hotels
We were on our way home. It was a nice place to spend the night.
3 out of 5
by A verified traveler

Nice Hotel. Worth the price.

Posted Dec 12, 2016 on Hotels
Room layout was great. Stayed for the weekend for family event and had both kids. Enough room for us all to sleep and not be crowded. We did get a pet friendly room so we could keep out dog with us and not board. If you do the same bring AIR FRESHENER. I had to go buy some just after checking in. Will try a non pet room next time. Otherwise room was great, looked clean except smell, and heated pool during Dec was a big plus.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 1, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Not bad, but it does need updating. They are currently working on it. Room had a mildewy smell to it. Bed was fine, breakfast was as expected for this type of property (ok with me). Staff was friendly and helpful. It is very close to numerous restaurants and the mall. If you're looking for a budget, no frills type hotel, this one works fine.
4 out of 5
by A verified traveler

Convenient location to shopping, restaurants, etc.

Posted Nov 28, 2016 on Hotels
Hotel was clean and quiet! It is very close to shopping and restaurants. Customer service was very good!
3 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Older hotel. They are doing some much needed upgrades from what it looks like. The staff was friendly and breakfast was decent.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 21, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Oct 13, 2016 on Hotels
Room was reasonably nice and priced fair. The mattresses were awful, springs popping out which made for a back ache the next day.