Ratings based on 155 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Patchogue, NY

Close to many great sites!

Posted Jul 25, 2016
Pros: Very clean and staff very helpful & friendly.
Location: Civil Rights Museum, Graceland
Ideal location to visit many great sites, i.e.: Graceland, Civil Rights Museum.
Comment from Hotel Management
Jul 26, 2016 by tracey, Hotel Management
We are very lucky to have world class attractions and restaurants just steps away! We are happy to hear you had a fun time!
5 out of 5
by A verified traveler

Posted Jul 16, 2016
Excellent stay, the only thing I did not like was the separate parking area. You had to walk pass some homeless guys.
Comment from Hotel Management
Jul 26, 2016 by tracey, Hotel Management
Thank You for your feedback! We do offer Valet Parking for al our guest as courtesy but I understand that self park is available at any of the downtown public garages.
5 out of 5
by A verified traveler from Elkhart,in

we were there for the Beale street Music Festival

Posted May 3, 2016
Pros: staff are 1st class people ....
Cons: none ....1st class !
Location: awesome shopping and local grub and of course Beale street is close by to walk to !!!
perfect location if walking a few blocks is ok ....close to everything ...shops galore and local eats are superb the staff in this location are top notch and always looking to make your stay as comfortable as ever Morning Breakfast is just right ...everything is perfect and the ladies that staff you are 1st class !!!! I will be going back to this Hotel every year that I can get a room ! RoofTop area is wonderful and the views are awesome !!!
4 out of 5
by A verified traveler

Nice hotel close to downtown

Posted Apr 6, 2016
Pros: Free breakfast Fitness room
Valet parking staff was great during my stay. Free morning was better than other hotels near Memphis downtown.
Comment from Hotel Management
Apr 15, 2016 by Tracey, Hotel Management
Thank You for choosing the Residence Inn by Marriott Memphis Downtown. We look forward to seeing you again soon Tracey
3 out of 5
by A verified traveler from New South Wales

UNLUCKY OR NOT ?????

Posted Mar 27, 2016
Pros: The staff were friendly, cheerful and polite. The foyer was welcoming. Lifts were quiet and quick. Having brewed coffee in foyer was always a plus.
Cons: If you pay a tariff that advertises certain features the hotel should make greater efforts to resolve issues. They should notify guests of the issues.
Location: Relatively close to Beale St (15 min walk) and the trolley buses were approximately 200m away from hotel. FedEx Forum is an easy 20 min walk.
While enjoying our stay in Memphis I was a little disappointed with the hotel. The hotel had internet problems and it just happened I needed rather urgent and secure access to a computer/ipad. I asked if they could oblige with access through a nearby hotel. They organised this but on arrival to the other hotel the front desk had no idea of my request. I wasted nearly an hour trying to fix this further inconvenience. Unfortunately we had to leave as we had a show to see. When we returned to our hotel late that night I explained what had occurred and it didn't seem to bother the staff regards the inconvenience I had been put through. The internet issue lasted all day, evening and night prior to our leaving. To top this off we were hoping to have our complementary breakfast on our last morning, unfortunately it started later and we had to race as we had a pre booked taxi. Our breakfast the morning before was very enjoyable. The dining area atmosphere was relaxing for having a leisurely breakfast. If I returned to Memphis there are other hotel franchises I would stay with. They are similar in ratings, closer to Beale St and the tariff is at least $100AU/night cheaper. Most other people rate the hotel quite highly. I wonder if we were just unlucky?
Comment from Hotel Management
Mar 30, 2016 by Tracey Henninger,CMP, Hotel Management
Thank you for choosing the Residence Inn by Marriott Memphis Downtown. I am very sorry that the internet was not working effectively during your stay. Downtown Memphis had an electrical outage that caused Internet and Cable as well as some power to be out for most of the day and we hate that you experienced this during your stay. We hope you will give us another try on your next visit to Memphis.
5 out of 5
by A verified traveler from Ottawa, ON

Nice hotel, walking distance to Beale

Posted Mar 16, 2016
Pros: The location and the staff
Cons: nothing - keep up the good work!
Location: The location is close to everything downtown: Beale, the Welcome Centre, trolley to Sun Studio/Stax and great city busing out to Graceland!!
Our first visit to Memphis - staff were great! Friendly and accommodated all of our requests :) Breakfast was good - staff were pleasant and the friendly manager came around to introduce herself - very nice!
Comment from Hotel Management
Mar 16, 2016 by Tracey, Hotel Management
Thank you for your great feedback! We are happy you had a fabulous first visit to Memphis! We hope to see you on your second visit too! Thank you
5 out of 5
by A verified traveler from Detroit

Perfect location - great staff. Definitely would s

Posted Mar 12, 2016
Location: Beale St
Outstanding. Clean, friendly, close to everything.
Comment from Hotel Management
Mar 14, 2016 by Tracey, Hotel Management
Thank You for your feedback! We look forward to seeing you again sometime soon Best Regards, Tracey Henninger
5 out of 5
by A verified traveler from Kilgore, TX

Everything you need

Posted Mar 9, 2016
Pros: Staff were super and the room was perfect. Thanks!
Cons: My wife says a vent fan in the bathroom would have been nice.
Location: Easy walking distance to most downtown attractions. Surrounded by plenty of restaurants and bars.
I have to compliment the bed; never slept better. Honestly, if there wasn't so much to do in downtown Memphis, I'd be happy to just stay in the room and watch TV. The room was quite comfortable and it was very nice to be able to open the windows. Lobby was very nice. Breakfast was top-notch. Staff were very friendly and helpful especially the valets! Great location within easy walking distance to most downtown attractions like Beale St, Riverwalk, Rendezvous, Peabody, etc.
Comment from Hotel Management
Mar 9, 2016 by Tracey, Hotel Management
I am so happy to hear you had a great night's sleep and enjoyed your stay at the Residence Inn by Marriott Memphis Downtown. We look forward to having you back again soon Tracey
4 out of 5
by A verified traveler from C.

Close to everything!!

Posted Feb 29, 2016
Big rooms, excellent staff!! Lots of restaurants close by.
Comment from Hotel Management
Mar 1, 2016 by Tracey Hennigner, Hotel Management
Thank you for choosing the Residence Inn by Marriott and are very happy to hear you liked the oversized guest suites! We are very lucky to have great restaurants just steps away!
4 out of 5
by A verified traveler from bossier city

Great location

Posted Feb 23, 2016
The hotel is nice, but the cleaning crew missed a lot of things. The location is great and safe to walk.
Comment from Hotel Management
Mar 1, 2016 by Tracey Henninger, Hotel Management
Thank You for choosing the Residence Inn by Marriott Memphis Downtown. I apologize that housekeeping was not up to our normal standards.