Ratings based on 159 Verified Reviews

4.6 out of 5
96% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but they should remodel the rooms

Posted Jan 18, 2017
Amazing staff, they are very friendship and helpful
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay in Memphis!

Posted Jan 7, 2017
Pros: Everything!
Location: Downtown Memphis and walking distance to Beale St. Lots of restaurants in the area.
Just a short walk to Beale St. Staff is superb and the rooms are very nice, good size, very clean, updated and comfortable. I'd stay here again and highly recommend it!
Comment from Hotel Management
Jan 9, 2017 by Tracey, Hotel Management
I am very happy to hear you enjoyed your stay and liked our great location in downtown Memphis! Happy New Year
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2016
The hotel staff and room was amazing!! From the time we walked in until we checked out, it was my bachelorette weekend. We had the 2 bedroom suite at the end of the hall! Clean, spacious and fully stocked! Dish washer, refrigerator, oven, stove. Real plates, spoons and forks! I'll definitely be staying here again.
Comment from Hotel Management
Dec 12, 2016 by Tracey, Hotel Management
Thank you so much for your kind words! We are happy you enjoyed the large suites. Happy Holidays Tracey
3 out of 5
Recommended
for Everyone
by A verified traveler

No Room at the Inn........

Posted Nov 3, 2016
Booked with Expedia, reservation guaranteed! NOT! Phoned day before for late arrival for 2 couples.After 10 hour flight we arrived at 11 pm to find out we had no room, overbooked was the story. They bumped us to their sister hotel the Sleep Inn up the street and picked up the tab for the rooms and taxied us over. We were tired, hungry and sad. Doubly sad as this was the other couples first air travel and we had booked the hotel and air. Flight was good...hats off to UNITED. In the end we moved back to the hotel the next day BUT it did set an unnecessary tone to our first couple of days in Memphis. We may have felt a bit better if the hotel had bought us supper or something but we are from Canada, didn't raise a big ruckus and are too nice.
Comment from Hotel Management
Dec 12, 2016 by Tracey, Hotel Management
I am so sorry to hear you experienced a problem with your reservation with Expedia.
5 out of 5
Recommended
for Everyone
by A verified traveler from Patchogue, NY

Close to many great sites!

Posted Jul 25, 2016
Pros: Very clean and staff very helpful & friendly.
Location: Civil Rights Museum, Graceland
Ideal location to visit many great sites, i.e.: Graceland, Civil Rights Museum.
Comment from Hotel Management
Jul 26, 2016 by tracey, Hotel Management
We are very lucky to have world class attractions and restaurants just steps away! We are happy to hear you had a fun time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2016
Excellent stay, the only thing I did not like was the separate parking area. You had to walk pass some homeless guys.
Comment from Hotel Management
Jul 26, 2016 by tracey, Hotel Management
Thank You for your feedback! We do offer Valet Parking for al our guest as courtesy but I understand that self park is available at any of the downtown public garages.
5 out of 5
Recommended
for Everyone
by A verified traveler from Elkhart,in

we were there for the Beale street Music Festival

Posted May 3, 2016
Pros: staff are 1st class people ....
Cons: none ....1st class !
Location: awesome shopping and local grub and of course Beale street is close by to walk to !!!
perfect location if walking a few blocks is ok ....close to everything ...shops galore and local eats are superb the staff in this location are top notch and always looking to make your stay as comfortable as ever Morning Breakfast is just right ...everything is perfect and the ladies that staff you are 1st class !!!! I will be going back to this Hotel every year that I can get a room ! RoofTop area is wonderful and the views are awesome !!!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel close to downtown

Posted Apr 6, 2016
Pros: Free breakfast Fitness room
Valet parking staff was great during my stay. Free morning was better than other hotels near Memphis downtown.
Comment from Hotel Management
Apr 15, 2016 by Tracey, Hotel Management
Thank You for choosing the Residence Inn by Marriott Memphis Downtown. We look forward to seeing you again soon Tracey
3 out of 5
by A verified traveler from New South Wales

UNLUCKY OR NOT ?????

Posted Mar 27, 2016
Pros: The staff were friendly, cheerful and polite. The foyer was welcoming. Lifts were quiet and quick. Having brewed coffee in foyer was always a plus.
Cons: If you pay a tariff that advertises certain features the hotel should make greater efforts to resolve issues. They should notify guests of the issues.
Location: Relatively close to Beale St (15 min walk) and the trolley buses were approximately 200m away from hotel. FedEx Forum is an easy 20 min walk.
While enjoying our stay in Memphis I was a little disappointed with the hotel. The hotel had internet problems and it just happened I needed rather urgent and secure access to a computer/ipad. I asked if they could oblige with access through a nearby hotel. They organised this but on arrival to the other hotel the front desk had no idea of my request. I wasted nearly an hour trying to fix this further inconvenience. Unfortunately we had to leave as we had a show to see. When we returned to our hotel late that night I explained what had occurred and it didn't seem to bother the staff regards the inconvenience I had been put through. The internet issue lasted all day, evening and night prior to our leaving. To top this off we were hoping to have our complementary breakfast on our last morning, unfortunately it started later and we had to race as we had a pre booked taxi. Our breakfast the morning before was very enjoyable. The dining area atmosphere was relaxing for having a leisurely breakfast. If I returned to Memphis there are other hotel franchises I would stay with. They are similar in ratings, closer to Beale St and the tariff is at least $100AU/night cheaper. Most other people rate the hotel quite highly. I wonder if we were just unlucky?
Comment from Hotel Management
Mar 30, 2016 by Tracey Henninger,CMP, Hotel Management
Thank you for choosing the Residence Inn by Marriott Memphis Downtown. I am very sorry that the internet was not working effectively during your stay. Downtown Memphis had an electrical outage that caused Internet and Cable as well as some power to be out for most of the day and we hate that you experienced this during your stay. We hope you will give us another try on your next visit to Memphis.
5 out of 5
Recommended
for Couples
by A verified traveler from Ottawa, ON

Nice hotel, walking distance to Beale

Posted Mar 16, 2016
Pros: The location and the staff
Cons: nothing - keep up the good work!
Location: The location is close to everything downtown: Beale, the Welcome Centre, trolley to Sun Studio/Stax and great city busing out to Graceland!!
Our first visit to Memphis - staff were great! Friendly and accommodated all of our requests :) Breakfast was good - staff were pleasant and the friendly manager came around to introduce herself - very nice!
Comment from Hotel Management
Mar 16, 2016 by Tracey, Hotel Management
Thank you for your great feedback! We are happy you had a fabulous first visit to Memphis! We hope to see you on your second visit too! Thank you