Ratings based on 275 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from saskatoon

Fantastic hotel close to downtown

Posted Jan 4, 2017
Decent priced, good breakfast, pleasant staff, walking distance to Beale Street.
Comment from Hotel Management
Jan 10, 2017 by Fleming, Hotel Management
Thank you so much for staying with us. Please visit our great city again. Have a great year
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 27, 2016
Friendly staff and great facilities in central location. Would stay again!
Comment from Hotel Management
Jan 10, 2017 by Fleming, Hotel Management
Thanks for sharing your stay with us. We appreciate you choosing to stay with us. Have a great year
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Customer Service!

Posted Dec 24, 2016
Thanks to the front desk man! Sorry I don't remember your name but you wished me good luck on my interview in the morning...and I got the job! Thanks for the smooth check in for my late night arrival!!!
Comment from Hotel Management
Jan 10, 2017 by Fleming, Hotel Management
I will be certain to let Darryl know and shout out kudos his way. We appreciate your feedback and thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Ideal location

Posted Dec 21, 2016
Room was lovely ideal location smack bang in the middle right next to the trolley stop breakfast included why hasn't the hotel got a higher star rating I don't know needs to be rated higher no complaints
Comment from Hotel Management
Dec 21, 2016 by Fleming, Hotel Management
We really appreciate you choosing to stay with us during your time in Memphis. We love our guests and we wish you the happiest of Holidays
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Friendly convenient hotel on the trolly line.

Posted Dec 18, 2016
This hotel staff was very helpful and kind. Nice clean rooms and good breakfast served with a smile. Enjoyed our stay tremendously. Close to Beale St.
Comment from Hotel Management
Dec 21, 2016 by Fleming, Hotel Management
The staff of Sleep Inn would like thank you for staying with us and offering such a great compliment. We hope you enjoyed our city and we wish you Happy Holidays
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Bass Pro Shop

Posted Dec 17, 2016
The hotel was very nice. I felt the room description made it sound larger than it actually was. The hallways were freezing also. It seems like thr air conditioning was on full blast even tho it was only 20 degrees out
Comment from Hotel Management
Dec 21, 2016 by Fleming, Hotel Management
We appreciate you for sharing your experience. We apologize for the temperature of the hallways and after being told we immediately corrected the thermostats. Outside of this we certainly hope you were able to enjoy our beautiful city. We wish you the happiest of holidays
3 out of 5
Recommended
for Everyone
by A verified traveler

The hotel is in a great location

Posted Dec 13, 2016
Pros: The staff was pleasant - the breakfast good.
Cons: Make sure the rooms are cleaned up each day - including the garbage and vacuumed
Location: The location is great. I did not have a car to worry about so getting in and out was easy
The room was tiny and smelled like someone had smoked in there even though I ordered a non smoking room. I had reserved the room for 2 nights but the carpet did not have the look of being vacuumed and the garbage had not been removed.
Comment from Hotel Management
Dec 21, 2016 by Fleming, Hotel Management
We apologize for your experience and we will be sharing this information with the Executive housekeeper. It is our ultimate goal to make sure each guest have a pleasant experience and we are saddened to learn we failed you. We wish you the happiest of holidays.
3 out of 5
by A verified traveler

Second-guessing made me pick Sleep Inn. Not again.

Posted Dec 10, 2016
Pros: Staff was pleasant.
Cons: The quality of the breakfast. The temperature of the room. Can all of the channels be digital?
Location: The hotel is across the street from The Confederate Park featuring a statue of Jefferson Davis.
This was a low end hotel that was presented as such.
Comment from Hotel Management
Dec 11, 2016 by Fleming, Hotel Management
We appreciate you choosing to stay with us. We are a small hotel with a great big heart. Thanks for visiting our city
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Right in the Heart of Memphis

Posted Dec 8, 2016
This was an excellent place to stay! Very friendly staff and I don't mean just the personnel at the front desk. Extremely clean room. Very comfortable. I only stayed for one night, but I'm planning to go back soon and they are at the top of my list for a returning customer. Only negative was the surprise cost of having to park there too. It wasn't a lot ($13), but wish they would have added it when booking the room. But this still doesn't change my rating. I highly recommend it.
Comment from Hotel Management
Dec 9, 2016 by Fleming, Hotel Management
Thank you so much for choosing to stay with us. We truly appreciate your positive feedback. We do apologize for the surprise parking fee and are happy you were able understand unfortunately that comes with the downtown attractions. We look forward to your future visits and have a happy holiday.
5 out of 5
Recommended
for Everyone
by A verified traveler from Little Rock, AR

Very Clean

Posted Dec 5, 2016
Pros: Convenient to anything in downtown Memphis.
Excellent hotel. Very clean and staff is courteous.
Comment from Hotel Management
Dec 6, 2016 by Fleming, Hotel Management
Thank you so much for staying with us. We appreciate you sharing your experience. We hope you enjoyed our city as much as you did your stay with us. We truly appreciate you choosing to stay with us.