Ratings based on 963 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

down town Memphis location

Posted May 23, 2017
Great location, easy walk to Beale street which is an experience! Great music and many restaurants. People watching is the thing to do. Hotel is showing its age somewhat but is neat and clean. Staff was very attentive and the breakfast was varied and good. We will return.
Comment from Hotel Management
May 25, 2017 by Fleming, Hotel Management
Thanks so much for staying with us. We appreciate your great feedback and hope you enjoyed our city. Please come again.
5 out of 5
Recommended
for Everyone
by A verified traveler from cape Coral, FL

Great Hotel Downtown

Posted May 16, 2017
Pros: The staff was awesome and the free breakfast had plenty of options for everyone.
Cons: Put full length mirrors in the rooms.
Location: The hotel was located a short walk to all downtown attractions, i.e., Beale Street, Autozone Park, Museums
Great hotel in downtown Memphis within walking distance to all attractions. It was a safe walk no matter what time of day. The park across the street was really nice for sitting and relaxing. We'll definitely stay again when in Memphis.
Comment from Hotel Management
May 21, 2017 by Fleming, Hotel Management
We would like to thank you for choosing to stay with us. We appreciate you and hope you enjoyed our city. We thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel in the middle of downtown!

Posted May 14, 2017
We stopped in Memphis on the way home from a road trip and we absolutely loved the hotel and the town! The hotel was a 5 minute walk to Beale St and in the back of the hotel it had a courtyard that was filled with activities! The hotel room was very clean and had a lot more of space for the two of us! The free breakfast was very good too and the staff was helpful! Would definitely recommend this hotel to others!
Comment from Hotel Management
May 21, 2017 by Fleming , Hotel Management
We are so happy your stop in was great. We appreciate you sharing your experience and we definitely welcome you to come again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Breaux Bridge, La.

Comfortable, affordable hotel

Posted May 6, 2017
The hotel was within walking distance of most of the places we wanted to visit and the trolley had a stop just outside the door for the rest of them.
Comment from Hotel Management
May 8, 2017 by Fleming, Hotel Management
Thanks for sharing your experience with us. We appreciate your feedback and hope to see you in Memphis again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, comfortable, safe in heart of downtown.

Posted May 5, 2017
Pros: Next to trolley line. Walk to Beale St., excellent eateries, riverfront.
Cons: 5:38 AM call to ask if we were disturbed by previous night's noise of teen tour using stairs all together about 9 or 10 PM
Location: Next to trolley line. Walk to Beale St., excellent eateries, riverfront.
Convenient parking, reasonable charge. Easy on, off to highways which are well marked. Small room, fair price for location. Decor updated.
Comment from Hotel Management
May 10, 2017 by Fleming, Hotel Management
We thank you for your very detail feedback. This information will be used as a Coaching tool to ensure things like this does not happen in the future, We appreciate you choosing to stay with us.
3 out of 5
by A verified traveler from Chicago, IL

Great location, pretend clean

Posted May 4, 2017
Pros: Staff is super friendly
Cons: The room needed to be thoroughly cleaned.
Location: Location was great, close to beale street and the trolley, restaurants etc.
While this hotel is in a great location, 10 minute walk to Beale street, trolley right out back etc.... the cleanliness of it was disappointing. Everything looked clean on the surface but needed some serious work. Drapes were very dirty, bathroom floor was sticky.... etc. While they say they have wifi neither of us could manage to sign onto it. Since we were only there for one night and we were exploring for most of it the TV and wifi didn't make too much of an impact for us. I would say the positive was the staff they were VERY friendly and helpful. If I had to choose again I would pay more to go somewhere else downtown with a better cleaning standard.
Comment from Hotel Management
May 8, 2017 by Fleming, Hotel Management
We thank you for such great feedback. We will use this information to address our weak areas. We thank you for giving us a chance.
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff was friendly and location was excellent!

Posted May 1, 2017
Nice staff and amazing customer service! Location was so close to all we wanted to do in Memphis! Highly recommend!
Comment from Hotel Management
May 8, 2017 by Fleming, Hotel Management
Thanks so much for staying with us. You have provided great feedback and we will share it with our staff. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Braunfels, TX

Great downtown hotel

Posted Apr 27, 2017
Pros: Staff, location
Location: Great access to all of downtown Memphis attractions, Peabody, FedEx Arena, Beale Street, etc
Excellent location and very friendly staff! A little older facility, but comfortable rooms and amenities.
Comment from Hotel Management
May 21, 2017 by Fleming , Hotel Management
We are so happy you were able to find your away downtown. We are centrally located and love that our guest are able to use that to their advantage. We thank you so much for choosing to stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Old building. Needs updating. Front desk staff get an A+ for their help and friendliness, especially during a medical emergency requiring Rescue and Ambulance personnel
Comment from Hotel Management
May 8, 2017 by Fleming, Hotel Management
Thanks so much for staying with us. We appreciate this great feedback. We hope that you are feeling better and please feel free to come again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Apr 22, 2017
Pros: Proximity to places we wanted to go
This is an older hotel, but clean. Area seemed pretty safe. Surrounded by other hotels and backs up to Court Square. We were able to walk everywhere we wanted to go. Beale Street is about half a mile away. Orpheum close if you're interested in the theater. Very close to the river, which has a paved trail for runners. Staff was efficient and very friendly. Fitness center is small - one treadmill, one elliptical, and a weight bench with dumbbells. Would stay here again.
Comment from Hotel Management
May 21, 2017 by Fleming , Hotel Management
Thanks so much for choosing to sleep inn with us. We appreciate this awesome feedback. Please come again.