Ratings based on 502 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 25, 2015
Went for a brief stay in Memphis for a meeting. Overall was an ok place to stay. Would stay again for a night over but would not want to stay for more than 1 night. There's free breakfast in the morning (I didn't try it but worth mentioning). Personally felt the room was a bit small.
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was easy to find, easy to catch the bus.

Posted Aug 17, 2015
Pros: Same as above.
We all liked the location, parking facilities, mattresses.
Comment from EPC
Aug 20, 2015 by Fleming, EPC
We are so happy to know that your experience was a great one. Please visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth Western Australia

Nice hotel in great location ,but two let downs

Posted Aug 17, 2015
Pros: Location and staff
Cons: WIFI and follow through on wakeup calls etc
The staff are nice and friendly ,however we requested a 430am wake up call on our day of check out and it did not happen,luckly we set our own alarm,also the WIFI did not work in our room on second floor,step outside the room and its working.! This day and age travelers rely on social media etc to keep in touch with family etc and should not havebto sit outside their room to get WIFI .
Comment from Hotel Management
Aug 20, 2015 by Fleming, Hotel Management
It is our apologies that we failed you on some of your request. It is always our goal to meet and exceed our guest expectations. We would love if you gave us another chance.
4 out of 5
Recommended
for Everyone
by A verified traveler from L

Nice hotel wish it had a pool

Posted Aug 14, 2015
It's was a great location easy walk or shuttle to Beale street
Comment from Hotel Management
Aug 18, 2015 by Fleming, Hotel Management
We are happy to know that your stay for the most part was enjoyable. We hope that if you are to visit the city again you give us another try. Thanks
4 out of 5
by A verified traveler from Chicago

Good hotel for the price

Posted Aug 13, 2015
Hotel was in an excellent location in downtown Memphis. Breakfast was pretty good and the staff was friendly. The parking was $12 per day but I guess you just have to figure that in to the overall cost of the hotel. I would recommend this hotel to other traveler's who don't want to pay the price of a 5 star hotel but want a clean room in a good location.
Comment from Hotel Management
Aug 18, 2015 by Fleming, Hotel Management
Thanks so very much for sharing your experience with us and viewers. We strive to make sure our guest have a clean, safe and enjoyable stay. Please consider us as your home away from home if you are in our city again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Excellent place, not to far from Beale Street

Posted Aug 11, 2015
Pros: The type of room we reserved were all gone so they moved up to a suite at no charge.It was close to everything we wanted to do.
Cons: Get rid of the lame parking fees.
Location: The location was good and a lot of things to do right out the back door. Beale St was a little farther walk than I had planned but still very doable.
Had a good stay from start to finish. I thought the parking charges were a bit much, just add something to the room. I would much rather pay a few bucks more for a room than be nickle and dimed.
Comment from Hotel Management
Aug 13, 2015 by Fleming, Hotel Management
We are happy you enjoyed your stay and will take your feedback into consideration for future reservations.
3 out of 5
Recommended
for Everyone
by A verified traveler from Guilford, IN

Nice hotel good location

Posted Aug 11, 2015
Changed my reservation from 1 double bed to two double beds online but the hotel would not honor the change. Although staff was nice and apologetic, they simply said they did not have a room. They had no roll away bed and would not give me a refund. We made the best of it, bought a sleeping bag and my son slept on the floor. I felt the staff could have offered refund or at the very least a discount.
Comment from Hotel Management
Aug 13, 2015 by Fleming, Hotel Management
I do apologize for the inconvenience during your stay. Because of occupancy on your day of stay, we regretfully were not able to accommodate your request. We do hope that if you are in our city again, you give us another chance and if we are able to meet your request we will be more than happy to do so. Again thanks for staying with us.
1 out of 5
by A verified traveler from Texas

Not the most pleasant stay

Posted Aug 10, 2015
Pros: Convenience to downtown Memhis.
Cons: Décor, breakfast, bathrooms (toilets & showers), TV reception
Hotel was pretty clean. Beds were somewhat comfortable. Only got the news channels on the TV - their dish wasn't working correctly. Toilets were inadequate, not up to ADA standards. Rooms need updating (rather shabby). Mold in the shower. Breakfast menu lacked selection and food wasn't exactly hot. Would never recommend this hotel to anyone. Even at the lower price we paid far too much for this room. We had prepaid room with Expedia, but didn't want to spend another night in that hotel, so we lost the cost of the second night and left Memphis early. Might have stayed another night or 2 in Memphis, but not at this hotel and we couldn't get reservations anywhere else.
Comment from Hotel Management
Aug 13, 2015 by Fleming, Hotel Management
We regret to hear that your stay was not pleasant. It is our goal to make sure all cleanliness issues are addressed. This information will be shared with our Staff here at the Downtown location and we will use it for future stay of other guest. Thanks
4 out of 5
Recommended
for Everyone
by A verified traveler from lincoln uk

near to all you need in memphis

Posted Aug 9, 2015
Pros: it was central for all we wanted to do. transport outside the back door. lovely walks down the Mississippi riverside. friendly staff.
Location: not too far from beale street . where most of the restaurants are. but most streets are nice to walk down.
we had a lovely stay. the rooms have all you need for a relaxing holiday. close enough to most attractions. staff couldn't do enough for us. breakfast was a good variety of continental foods.
Comment from EPC
Aug 12, 2015 by Fleming, EPC
We are so very pleased to know that your stay was pleasant. We would love to have you back on your next visit to our city.
5 out of 5
Recommended
for Everyone
by A verified traveler from St Louis

Friendly and Great Location

Posted Aug 8, 2015
Great location so we could walk to nearly everything. Staff was helpful with suggestions and friendly. Room was clean and very quiet... we liked being on the end! Breakfast was fine... but one suggestion - bring back peanut butter packs. I like it on my bagels.
Comment from Hotel Management
Aug 12, 2015 by Fleming, Hotel Management
Thanks so very much for sharing your experience with us. We have recevied your suggestion and we thank you for it. Please visit us again.