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Reviews of Springhill Suites By Marriott Memphis Downtown

3 out of 5
Springhill Suites By Marriott Memphis Downtown
85 West Court Avenue, Memphis, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 503 out of 1004 reviews" "
Rating 8 - Good. 313 out of 1004 reviews" "
Rating 6 - Okay. 103 out of 1004 reviews" "
Rating 4 - Poor. 41 out of 1004 reviews" "
Rating 2 - Terrible. 44 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Property. Within walking distance to Beale St.
Stayed 1 night in Apr 2024

8/10 Good

Naomy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Services and nice hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, amenities
Liked everything............I would stay there again
Stayed 3 nights in Apr 2024

6/10 Okay

Margaret

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Good location, nice staff, good valet parking but housekeeping not great.
Stayed 3 nights in Apr 2024

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms. Convenient location to Beale Street. Nice selection for breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place close to downtown Memphis easy ride on trolley to get there takes 5 mins. Nice people very clean and great breakfast highly recommend
Stayed 2 nights in Apr 2024

10/10 Excellent

Jowers, Preston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Monica, Richmond Hts

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not sleep well for the noise in the hallway every night
Stayed 3 nights in Apr 2024

10/10 Excellent

Katherine

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The staff were helpful, polite, and cheerful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the extra space of a suite was nice when traveling with the family. The location was very convenient to downtown attractions and a riverfront park.
Stayed 2 nights in Apr 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Clean rooms, nice breakfast, trolley stop right outside, a mile-ish walk to sights
Stayed 2 nights in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness
Valet service was understaffed during morning checkout time.
Stayed 1 night in Apr 2024

10/10 Excellent

Hannelore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and welcoming!
Stayed 3 nights in Mar 2024

2/10 Terrible

Aaron

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Except for the Valets and the guy who attempted to fix the broken thermostat, the customer service was the absolute worst ever!
Stayed 2 nights in Mar 2024

10/10 Excellent

Lauren

Stayed 2 nights in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent venue, trolley outside Hotel to Beale street.
Stayed 2 nights in Mar 2024

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a family stay. Staff was great. Breakfast was gluten free friendly. Wish they had more towels and bedding in the room for the pull out bed.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located downtown and was close to venues. The staff was helpful. The breakfasts were very good. The room was large. The only negative was that the parking was valet only. I will return to this hotel when I come next to Memphis.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to valet park at $29 a night. The Valet service lost our car but after one of the workers searching 3 lots, he found it. Very nice desk and breakfast service attendants. The breakfast is a hot one and is very good. There was no trash can in our suite and when they cleaned the room and picked up our trash sacks, they still didn't put a can in our room. Beds are very comfortable. Right in downtown Memphis.
Stayed 2 nights in Mar 2024

6/10 Okay

Gabriela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
easy to get around
Stayed 2 nights in Mar 2024

6/10 Okay

Diana

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
refrigerator and climate control did not work
Stayed 3 nights in Mar 2024

10/10 Excellent

Sharon kay, Elwood

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Breakfast was quite good. Fresh fruit and lots of breakfast choices.
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well located and the staff were very friendly, helpful and professional.
Stayed 1 night in Mar 2024

8/10 Good

Travita

Traveled with partner
10/10
Stayed 2 nights in Mar 2024

10/10 Excellent

Sharon, Elwood

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The people were amazing. The hotel was so convenient for everything we had planned.
Stayed 1 night in Mar 2024

10/10 Excellent

Deandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Mar 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, room, & service
Stayed 2 nights in Mar 2024

8/10 Good

Amy

Stayed 2 nights in Feb 2024

10/10 Excellent

Melinda

Stayed 3 nights in Feb 2024

2/10 Terrible

Javarion

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Khadiyah

Stayed 1 night in Feb 2024

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the trolley station was right there at the hotel which madebit better because it was cold.
Stayed 1 night in Feb 2024

10/10 Excellent

Krissy

Stayed 1 night in Feb 2024

10/10 Excellent

Mandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really happy with our stay. Close to Beale street lots of places nearby! Good breakfast, nice rooms etc!
Stayed 3 nights in Feb 2024

8/10 Good

Robert, Burlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy walking to Beale Street
Stayed 2 nights in Jan 2024

10/10 Excellent

Rosie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 5 nights in Jan 2024

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The room was nice and clean, although it could definitely use more lighting. The breakfast was a great feature, with lots of options. The front desk staff seemed good atbtheor job, if not particularly friendly. We were there during a bad weather time, so the trolley was not working, but we were able to walk to Beale st in 10 minutes.
Stayed 4 nights in Jan 2024

8/10 Good

LUCIA HELENA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the breakfast.
Stayed 3 nights in Jan 2024

10/10 Excellent

Genevieve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We visited during one of the biggest cold spells in Memphis in years and still had an amazing visit! There was a boil water alert and we were advised upon check-in and given bottled water. Our room was clean and spacious, perfect for just us two. The breakfast provided was adequate. We were abke to walk everywhere we wanted to go, except Graceland. My only problem was that the Expedia App said check- out was at noon and at 11 housekeeping and front desk said we needed to check out.

8/10 Good

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were there during a winter storm. Waking in and out from the property was tough as they didn’t have salt or sand
Stayed 6 nights in Jan 2024

8/10 Good

steve

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Margaret

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Steven

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Memphis disappointed
Very rude people when we checked into the hotel. Valet parking is a complete joke. Just so everyone knows. They park your car in the same parking lot that you could have parked it in. I actually parked my own car 4 times because there wasn’t anyone there to take my keys. The attendants all smelled of weed and my car was NEVER ready when I requested it. We were in Memphis during the snowstorm so please tell me why you would bring my car to the door where I was waiting and lock it to go get in another vehicle to stay warm without giving me the keys??? Had to ask 3 different times for them to actually clean our room and give us fresh towels. Other than the rude staff, horrible room service attendants and the druggie valet attendants the hotel was definitely close enough to walk to a few restaurants. Definitely recommend The Flying Saucer Restaurant.
Stayed 4 nights in Jan 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy at night, but part of being in the city.
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Stayed 3 nights in Jan 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The place was clean. Staff very friendly. The hotel is just awesome. I really enjoy staying there. Even the breakfast was awesome.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice location, the facility was very nice, the breakfast was good. The front desk and vale staff were very nice. The breakfast staff were a little too focused on checking and refilling the food, and were a little rude. The staff would budge in front of guests in the process of getting food without waiting for the guests to finish or say excuse me. They were mean or disrespectful, but they just didn't see to exude customer service.
Stayed 1 night in Dec 2023

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay but hotel in some disrepair. Staff was very friendly and helpful. Pool was cold but we enjoyed the hot tub and fitness room. Location was great for exploring the city.
Stayed 2 nights in Dec 2023