Ratings based on 500 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Overnight stay for my daughter's birthday

Posted Jan 8, 2017
Pros: View of Courtyard Square; free breakfast
Cons: Trade out the couch mattress!!!!!
Location: There is plenty to do in downtown Memphis.
The overall stay was satisfactory. The view of Courtyard Square was wonderful. The room was fairly clean overall, but a little dated. What was disappointing was the fold-out mattress in the couch. For the cost of one night (more than $200), the cleanliness of what I had to sleep on was unacceptable. (See attached photo.)
Comment from Hotel Management
Jan 13, 2017 by Susan, Hotel Management
Dear Nicole, I apologize for the sofa mattress being stained. I can assure you this is an unusual occurrence and I appreciate you bringing this to our attention. Your feedback is very important to us and I will definitely pass it along to our Housekeeping Manager to insure it doesn't happen again.
4 out of 5
by A verified traveler from Ohio

Posted Dec 31, 2016
Our stay was on a rainy evening,extremely poor tv service. No one came to look at problems after reporting it.Large chain could afford much better system.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Wonderful stay close to everything.

Posted Dec 12, 2016
Pros: Location and staff
Location: Location was quiet and pretty. There is a park across the street. Trolleys run up and down main. Visited the Peabody hotel, Graceland and Beale
All the staff members were so friendly. If you needed anything they happily took care of it for you. Staff assisted with tours, other attractions and restaurants.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice Central Location

Posted Dec 7, 2016
Pros: The continental breakfast was nice.
Cons: Toilet ran continuously during our stay.
Stayed while visiting family for the Holidays. Nice location and city park view.
Comment from Hotel Management
Dec 8, 2016 by Susan, Hotel Management
Dear Anonymous, Thank you for your feedback . We we really appreciate it and will pass it on to the appropriate departments. Sincerely, Susan Covington
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Dec 2, 2016
Disappointed that there was no parking attendant to give direction where to park or that the front desk did not tell us either. Hotel staff eating their dinners at the hotel bar, and front desk. Didn't seem professional. Check out agent not personable at all
Comment from Hotel Management
Dec 5, 2016 by Susan, Hotel Management
Dear Guest, Thank you for your feedback on your recent stay. I appreciate you taking the time to make us aware of the issues you experienced. It is our goal to provide an excellent experience for our guests and I apologize that we fell short in doing this for you. Sincerely, Susan Covington General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from BIRMINGHAM, United States of America

Close to everything;

Posted Nov 28, 2016
View of the park was nice... Room was nice... Slept comfortably... Staff and valet were very nice... Only stay for the weekend not enough space to stay for too much longer than that~
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 13, 2016
Good location. Walking distance to most attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Oct 31, 2016
Cons: You have to pay to park.
Within walking distance to most attractions in Memphis and a trolley stop at the back door.
3 out of 5
by A verified traveler from columbus, oh

Ok room, great location

Posted Oct 26, 2016
The room did not have enough lighting. There was no light in the closet. There was mold under the sink. With the sink area directly exposed to the beds, one could not get up without waking the other. The little kitchen and sitting area were nice. The staff was nice and breakfast was great. The location was great too.
Comment from Hotel Management
Oct 26, 2016 by Susan, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. I apologize that you were not completely satisfied with your accommodations. I will pass along your comments to the appropriate departments.
3 out of 5
by A verified traveler from US

Ok hotel, priced to high.

Posted Oct 25, 2016
We had a 2 room suite with a couch, had to put a sheet on the couch to sit on it, it was very old and stained & not comfortable. Had to park in a garage 2 blocks away & charged $15.00 + tax each day for parking. On a good note The bed was very comfortable & the breakfast was good. Overall I feel the price was too high. They need to do some updates on this place to be charging this price! Also let people know about the parking situation ahead of time, it is an inconvenience & if the weather is bad it would really be bad to deal with.
Comment from Hotel Management
Oct 26, 2016 by Susan, Hotel Management
Dear Dave, Thank you for your comments concerning your recent stay. I apologize that you were not completely satisfied with your accommodations. I will pass your comments along to the appropriate departments. We provide both valet and self parking. All of the downtown hotels charge for parking and our rates are very competitive with the other hotels. We have our parking information on our website.