Ratings based on 566 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Nice for the price

Posted Apr 21, 2017
Big semi comfy bed. I liked that the sink was outside of the bathroom. Nice tv. Comfortable room size.
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Posted Feb 21, 2017
Great experience, even other hotel residents were polite to us. The bed was the best: Peter left it all in tact.
Comment from Hotel Management
Feb 21, 2017 by Best Western Galleria Inn & Suites, Hotel Management
Thank You for the FIVE stars as well as the nice compliments, we hope to see you again soon !!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
It was okay. Friendly staff. Comfortable stay. A few upgrades needed but that didnt affect anything.
Comment from Hotel Management
Feb 21, 2017 by Best Western Galleria Inn & Suites, Hotel Management
Thank You for telling us about your stay, we look forward to having you as our guest in the future. We are currently in the middle of renovations. We hope to see you soon !!
4 out of 5
by A verified traveler

Nice place

Posted Jan 17, 2017 on Hotels
Nice hotel good service doesn't have a kitchenette just microwave and dorm frig. The road into the hotel needs to be fixed lots of potholes. Breakfast is pretty good food for quick breakfast
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you for the four star review, we do hope that you will choose to stay with us the next time you travel to Memphis !! Thank you once again.
2 out of 5
by A verified traveler

It's just old and

Posted Jan 16, 2017
Pros: The breakfast food was nice.
Cons: I guess finish the renovations and it would be nicer. Maybe tell someone they are getting the handicapped accessible room.
I guess I'm just used to staying in more renovated hotels. The bed was hard, the room was old, and the lobby set up was poor for breakfast. With the draft from the door, it was freezing.
Comment from Hotel Management
Jan 19, 2017 by BW Galleria, Hotel Management
Thank you for your feedback, as well as the compliments about breakfast. We do apologize for not fully exceeding your expectations during your stay. we are currently going through renovations, we do hope that you will stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

easy access from I-40. Restaurants walkable.

Posted Jan 13, 2017
Met by very friendly staff. Good hotel vibe. Clean. Comfortable. Good quality Coffee offered all night
Comment from Hotel Management
Jan 19, 2017 by BW Galleria, Hotel Management
Thank You very much for taking the time to tell us about your experience at our property ! We look forward to having you as our guest again soon. Thank You for choosing to stay with people who care !!
5 out of 5
Recommended
for Everyone
by A verified traveler from Garland, TX

At least 4 star rating.

Posted Jan 11, 2017
Pros: Super value. BEST best western visited.
Cons: Be sure to turn down air/heat blower speed to reduce noise.
Location: Close to shopping and restaurants. Adjacent to I40.
5th floor king room with separate sitting area including second HD tv. Very clean large room. Good hot breakfast. 5 mb/sec good quality wifi. GREAT value. Will return again when in area.
Comment from Hotel Management
Jan 19, 2017 by BW Galleria, Hotel Management
Thank You for taking the time to give us your feedback on your recent stay, as well as your compliments !! We look forward to having you as our guest again the next time you come to Memphis. Please let us know if we can be of any assistance. Thank You once again !!
2 out of 5
by Susan D

Posted Jan 5, 2017 on Hotels
I thoughtvthe place sucked, generally. No paper towels or plastic utensils for microwave, kleenex was one ply. Really? I would not stay there again. Only good thing was breakfast.
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
I do apologize for the experience you had during your stay We will use your feedback to improve for our future guests. We have plates as well as utensils available in our lobby 24 hours. If we can be of any further assistance please let us know. Once again we do apologize.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

convenient location

Posted Jan 4, 2017
Location: Several restaurants and stores are nearby.
Staff helpful and pleasant.For, example, cheerfully made a fresh pot of coffee as we were preparing to leave on an early flight.
Comment from Hotel Management
Jan 19, 2017 by BW Galleria, Hotel Management
Thank You for your feedback, and the very nice compliments !! we thank you for being our guest and look forward to having you again in the future.
4 out of 5
by Paula

Posted Jan 4, 2017 on Hotels
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Thank You for the four stars !!! We hope that you will choose to stay with us again in the future. If we can be of any assistance please let us know. Thank You once again.