Posted Feb 7, 2017
We arrived to a small room without a closet. Nowhere to even hang up our clothes! Water standing on the bathroom floor. Mentioned it to housekeeping and maintenance man. He said he'd come back and look at it but never did, or if he did, was unable to fix it. Still often had wet bathroom floor and standing water 6 days later. If you were not up and out of your room fairly early, you did not get housekeeping services. They were kind about dropping off extra towels or soap if you were still in your room when they got there, but would not come back later. One day we went out and when we returned, the entire parking lot was full. They had sold parking spots to event attendees. I headed to the office to see what I was supposed to do and they had me park in place that had a big x in it that was not intended to be a parking spot. We were sick while we were there, and one day when we did get out and received housekeeping services, they emptied the trash, made the bed and left clean towels. But they did not clean the bathroom sink, toilet, tub or floor. Or sweep the room. I have mobility challenges for walking, and saw they had a golf cart. I was there for activities on Beale St. I asked if the cart was available to patrons for a shuttle ride to Beale St. I was told it was only available to the $400 per night suite guests. The pictures of the rooms made them look much more inviting than the actual room was.