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Reviews of Vista Inn & Suites Memphis

2 out of 5
Vista Inn & Suites Memphis
Union Avenue ,265, Memphis, Tennessee

Reviews

6.4
Rating 10 - Excellent. 139 out of 997 reviews" "
Rating 8 - Good. 339 out of 997 reviews" "
Rating 6 - Okay. 233 out of 997 reviews" "
Rating 4 - Poor. 147 out of 997 reviews" "
Rating 2 - Terrible. 139 out of 997 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Gearldine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Brandi, Mississippi

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is being torn down. I made a reservation at a property that was in rubble when I arrived. Closed. Condemned. Dark. I had to drive and find somewhere else to stay. Take their hotel off your search so this doesn’t happen to someone else.
Stayed 1 night in Dec 2019

2/10 Terrible

Big

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The city of Memphis bought out this property and the rest of the block and demolished it, unbeknownst to me. So, it is no longer there.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was completely abandoned. it was in a very shady part of town and it was scary to pull into the lot of this abandoned structure at night. All windows had been broken and it appeared vagrants were lining in the rooms.
Stayed 2 nights in Nov 2019

2/10 Terrible

Music-lover, NLR

Traveled with group
Cancelled my reservation in August and said they would be closed
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This review is not related to Vista Inn, that Hotel is closed. It relates to the Econolodge. The location was not a problem but the rooms are smelly and musty. I should have gone to La Quinta, also owned be same group. I would have paid a little more which would have been OK
Stayed 5 nights in Oct 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property we had booked end up bei g closed because it was appropiated by the city of Memphis. We were offered and accepted another hotel in the Medical District. We accepted mainly out of convenience of not ha ing to look for another hotel and also because we were not familiar with the ciry of Memogis. The hotel is located at a busy intersection,and even though there were some recent renovation, it looked run down and the room had a obnoxious smell. On acceptimg the room we were told, because of the inconvenience , the hotel would provide a shuttle service to Beale Street. When we inquired about this we were told the cost was $5 and the service would only be available until 9pm. We ended up using the Uber service instead. Overall a very disappointing experience and i would not recommend this hotel to anyone.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
While this motel is fairly average generally, it's in a great location. Older style motel where you drive up and park outside your room. Limited security (relying on a single door), and safe was locked and could not be unlocked to use (we checked). Curtains were faded and had holes in them. Furniture was worn and dirty. Easy parking on site - we had a car which we used to visit Graceland, Sun Studios, Bass Pro, Civil Rights Museum/Lorraine Motel. There is a pool which we did not get a chance to use. Short walk to Beale St, although need to keep your eyes open and your wits about you as some interesting characters around. Plenty of fast food options further down Union Ave (by car). Overall not a bad base for exploring Memphis, and you get what you pay for!
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness
The property was out of business when we got there.lt was a good thing as it was a total dive..we had to race around and find another hotel.better not be charged for this one!!
Stayed 1 night in Sep 2019
Response from Fuck you on Sep 30, 2019
I hope we did charge you

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2018

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did not exist. They closed and Expedia did not tell us, which was quite a shock when we arrived and the hotel had been demolished.
Stayed 1 night in Sep 2019

2/10 Terrible

Tara

Stayed 3 nights in Aug 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities
Vista is permanently shut down, we were at the Econolodge.
Stayed 5 nights in Aug 2019

4/10 Poor

Josh

Disliked: Staff & service, property conditions & facilities, room comfort
Will not be staying here again.
I could best compare this place to an Econo Lodge I stayed at in the middle-of-nowhere, Texas. Walking distance to Beale St is about the only perk. Not-perks: There is no free breakfast. They 'don't do that anymore.' Hidden fees for using card ($10 debit or credit card fee) Really rough area. 3 small deflated pillows. Wall patches. Cables everywhere. 2 of the 3 shower condiments were empty. Air conditioner sounded like a 737 taking off. You get what you pay for is all I'm saying.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like urine, there were cigarette holes in the comforter's, the fire alarm was dismantled, the shade on the lamp torn, bathroom disgustingly filthy!!!!
Stayed 2 nights in Aug 2019

8/10 Good

Keith

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Prior to my reservation I tried to call the motel several times. No one answered and the number redirected to a random cell phone voicemail with a full inbox that didn't match the listed phone number. Based on this shady circumstance I decided not to go there, and it sounds like I will still be charged for the room. Expedia should remove this listing, this place is totally unreliable and I hate to think what would have happened if I had gone there and had any concerns as a guest.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Fire ants in the room, got into our luggage and bed and bit us. Disgusting, called the front desk and they suggested we call Expedia. Neither did anything in return for us. On top of the fire ants, the light bulb was out, there was no remote control, looked horrible out our window with broken furniture and trash.
Stayed 1 night in Aug 2019

2/10 Terrible

Lesley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
We only stayed here for 2 nights this week (thank god) as we visited Memphis whilst in Orlando for 3 weeks. It cos us $84 for both of us for 2 nights....what a waste of money. The door wouldn’t lock on the first night as we were coming out so all the young lad working there could do was change our room. Following our day out we couldn’t get back in! After about 20 mins the same lad had to go and get a machine to reset the lock on the door. The rooms are not clean, there was a dead moth behind the bedside cabinet and the balance sheets were stained. We did just need a basic hotel for 2 nights, but didn’t expect a slum! I want a full refund.
Stayed 2 nights in Aug 2019

4/10 Poor

Eléonore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what I was hoping for. Shower and TV were broken and room was musty smelling and did not look very clean.
Stayed 1 night in Jul 2019

6/10 Okay

Domonique

Disliked: Cleanliness, staff & service
False advertisement
False advertisement don’t know on who end those. When booked it stated that they have free parking and breakfast but I had to pay $10 to park and there was no breakfast. One of the bed had a blood stain and the parking lot is extremely small barely got a park.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

6/10 Okay

dean

Stayed 1 night in Aug 2019

6/10 Okay

Sophie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location but bad room service. No shampoo or shower lotion. It was empty. Towels not all of them have been changed
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Amenities
Room was clean, but upon being in the room awhile noticed the sink was missing a leg, outlet behind a mirror, trim missing from mirror, and switch covers that were poorly installed. Parking was supposed to be free but was charged $10 for parking upon check in. When I went to check out I saw no signs that breakfast was ever served.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very UNCLEAN all around room and would nit stay again.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Amenities
They didnt have breakfast and we had to pay extra for parking which was supposed to be included when we booked
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged $10 extra for parking and didn't have breakfast even though we already payed through Expedia for those included items. The room they gave us had the door kicked in. Door jamb in pieces, no lock. The TV was on, the beds we're in disarray, all the lights were on. Unbelievable, but did give us a different room.
Stayed 1 night in Aug 2019

2/10 Terrible

Ian

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities
Great location. Across from the Redbirds stadium. No toiletries provided, not even plastic cups. Staff is friendly & pool was a plus. Room is tight, but there is a walk in closet.
Stayed 2 nights in Jul 2019

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
We looked specifically for a hotel that 1) Didn't break the bank 2) Was within walking distance to the FedexForum. This hotel delivered on both of those accounts. Is it a 5 Star hotel? No. And I didn't expect it to be. The room was clean, the doors locked correctly, and it didn't have any bugs that made my skin crawl. The receptionist was very friendly and made us feel welcomed. The only complaint I have is about the air conditioner. We kept it set to 60°F for the entirety of our stay and it was still so hot in there we could hardly sleep. Update on the ice machine: It's still broken.
Stayed 1 night in Jul 2019

4/10 Poor

NotPleased

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor amenities. Rude night staff. Dirty room. Needed dusting.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not helpful and not friendly, the hotel rooms themselves were tiny, dirty, and there were next to no amenities! Everything was “broken”. Do not stay here, I never will again!
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities
it was just O.K....FREE BREAKFAST ..is nothing else then coffee and vending machine..no tea..
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very run down , pool was in very poor condition, room was ok - given the price we paid it was ok
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
The check in process was nice; the receptionist was super nice and accommodating. The location is great! Unfortunately that is where the good part of the hotel stay ended. The first room they put us in the door looked to have been kicked in, wouldn’t shut & lock properly, the bathroom door was in the same condition and it was a nonsmoking room that had been smoked in. They moved us to a different room with only one bed (we booked a double). It was finally worked out and we moved again to a double room...thankfully the door lock worked in this room. The pool was dirty, the concrete around the pool was badly broken. We asked for additional towels and got a lot of attitude about TWO more towels to use at the pool. It took a while but we eventually got them. Night two they decided to rent out the parking lot to event goers across the road, really aggravating to pull in and not have anywhere to park. Night two the card to our door quit working also and the male receptionist was rude when asked to fix it. The breakfast consisted of toast and muffins, which is fine given that it’s “free”. I didn’t expect a 5 star hotel stay, but I most certainly didn’t expect this.
Stayed 2 nights in Jul 2019

4/10 Poor

Donna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No way would I stay
We didn't actually stay. The corridor smelled of urine. There were dirty towels left hanging in the closet and a blanket crumpled and tossed on the shelf. There was a stain that looked like blood on the sheets, no cover on the ironing board and I was still charged a cancellation fee. I gladly paid it to get out of there. The desk clerk was kind and did make an effort to right all the wrongs, they were just too numerous to tolerate.
Stayed 3 nights in Jul 2019

6/10 Okay

David

Disliked: Property conditions & facilities, room comfort
Slow wifi, no soap or shampoo in bathroom, pathetic breakfast, ice machine not working
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Its location was great for the price. Floors we're dirty and front desk couldnt get key cards to work.we we're locked out of our room everytine we left.
Stayed 2 nights in Jul 2019

2/10 Terrible

Jim, Austin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think Twice
Place is a dump. Don’t be tricked by pictures. Breakfast was bread, coffee, cereal and water. Location was convenient. That is about it. But overall Memphis thinks itself a lot more fancy than it really is. It takes itself too seriously. And such there are few, if any, limited options for reasonable accommodations in that are. We survived the night, but got out of there as soon as we could.
Stayed 1 night in Jul 2019

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go here
This place seems like it's going out of business. Bears little resemblance to the pictures on Hotels.com. There were virtually no amenities in the room -- for example, 1 hanger, no hand towels, no coffee machine, no cups, no hairdryer. Weak water pressure in the shower. Also, there was no phone service! The surrounding area is not great, but the hotel is fairly close to Beale Street. Many of the rooms opened out to the parking lot, like a motel.
Stayed 1 night in Jul 2019

6/10 Okay

michelle

Liked: Cleanliness, staff & service
It wasn't as scary or dirty as I expected after reading other reviews. It is a very short walk to beale street, but I did not feel comfortable walking in the area alone at night. The building looks very out dated on the outside, but the room was clean and pretty much up to date. There was also a very comfortable leather chair. The girl at the desk was very nice and helpful. If I had paid full price I may have found more things to complain about, but honestly it was a decent enough room for the price.
Stayed 1 night in Jul 2019