Ratings based on 103 Verified Reviews

3.1 out of 5
55% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Disappointing

Posted Oct 11, 2017
At first they gave me a room that was already occupied, but they were quick to assign me another room; however, it smell like cigarette, just a little but it was uncomfortable for me. The breakfast was not necessarily good neither bad, it was so simple and there were no other options. If all you're gonna do is to spend the night them maybe it's ok.
1 out of 5
by A verified traveler from Barrie, ON

1st time at an America's BV and NEVER again !!

Posted Oct 7, 2017
Pros: Can't think of anything...
Cons: See above, just about everything including their staff...
Location: It's close to Graceland and downtown....why we rented it.....but, there are better and nicer places even closer...at comparable prices.
I think because we booked it through Expedia and got "a deal" they gave us the worst room in the place and/or one they couldn't rent normally.....it was the handicapped room. Worst room we had in our 12,000 km. Road Trip. We were booked for 2 nights in advance through Expedia.....1st and LAST time we do that as well. Shower didn't work, advised desk.....couldn't care less. We thought they'd either fix it or give us another room....nope ! Asked where to go for dinner....no suggestions or ideas from desk. "Didn't know any place".... Breakfast was the worst...no decaff. coffee, no fruit, no juice, no yogurt, no brown bread, only white bread and tiny white muffins and little cinnamon buns, 1 dry cereal and oatmeal packages with warm (not hot) water in a thermos. Told to microwave it. Asked where the nearest coffee shop was....nobody knew. We found a Krispy Kreme on our own near Graceland. Similarly, we found our own place for dinner on both nights and there was NOTHING near the motel. In the room....it wasn't very clean, (dusty, cobwebs, hadn't been vacuumed),no kleenex, no towel bars, no sink stopper, no water pressure, no hot water even to wash/shave in the sink. Desk staff were not friendly or helpful as if they hated their job. And no one on the desk after 9:00 PM. When we checked out, reminded them again of the shower not working.....no response, no apology. Needless to say the next morning we just left right away and went to a restaurant for breakfast......in Arkansas.
3 out of 5
by A verified traveler

Management

Posted Sep 14, 2017
Cranky management and noisy parking lot.Was not focused on good customer service. Was rude and unconcerned.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Rooms need irons in them and better breakfast options
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Not too far from airport

Posted Aug 29, 2017
Under different circumstances I'd stay at a hotel closer to action. Felt kind of secluded at this location but my main intent was to be close to the airport and this was a nice place for that.
3 out of 5
Recommended
for Families
by A verified traveler from iowa

expectations=value

Posted Aug 24, 2017 on Orbitz
if you understand what you are getting you will be satisfied. you are getting a discount hotel and the conditions fit the description. the front desk staff was courteous and the room was clean. not the freshest smelling rooms but not dirty. should be safe for families but the bare minimum.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 24, 2017 on Hotels
4 out of 5
by Robert

This traveler left a rating score only Posted Jul 22, 2017 on Hotels
3 out of 5
by Lloyd

Nice facility, location iffy

Posted Jul 10, 2017 on Hotels
Inn has been renovated and is very nice, however it is on the edge of what seemed to be a bad part of town. Bed was very comfortable, but was disappointed by the course feeling towels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
Stay was fine. Staff could have been more polite and more helpful. Room was very comfortable and clean.