Ratings based on 480 Verified Reviews

3.8 out of 5
74% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Nice Hotel Close To Airport & Downtown & Graceland

Posted Dec 14, 2017
Pros: Lobby Area Very Nice. Very Good Free Breakfast. Rooms Were Pretty Nice. Strong Wifi
Cons: The Doors Of The Rooms Were Kind Of Beat Up
Location: There Is Nothing In Walking Distance From The Hotel But It Is Pretty Much Right Between The Airport And Downtown So It Is About 15 Min Dr Either Way
I Was In Town To See A Concert And It Was Nice To Be Close To Downtown Yet Close To The Airport. The Young Lady Who Checked Me In On Dec 6th Was Very Nice. She Called Up To Check How I Was Doing And Assured Me That If I Had Any Problems She Would Be On Duty Until 11:00 PM Unfortunately I Didn't See Her Again During My Stay. The Only Negative For Me Was That There Is Some Kind Of Mill Or Stone Quarry Right Behind The Hotel And It Was Noisy During The Day.
Comment from Hotel Management
Dec 14, 2017 by -Tracy , Hotel Management
I appreciate your feedback. I am delighted to know that you enjoyed your room, the quality of service you received, and the free breakfast. In an effort to continue to improve the hotel, our apologies for the entrance room doors, we are in the process of having new doors installed. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 13, 2017
It was excellent. No complaint.. the hotel is clean and beds are comfortable
Comment from Hotel Management
Dec 13, 2017 by -Tracy, Hotel Management
Thank you for your comment. We are delighted to know that you enjoyed your stay with us. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Nice hotel

Posted Dec 10, 2017
It was a nice hotel the hotel staff were friendly and nice. I like that it has gated access. Room was clean overall I was pleased for the price and I would definitely stay here again.
Comment from Hotel Management
Dec 11, 2017 by -Tracy , Hotel Management
I appreciate your feed back. I am delighted to know that you had such an enjoyable stay with us. Our gated parking lot is pleasing for all of our guest. We hope to see you again during your future travels.
3 out of 5
by A verified traveler

Very nice staff, however improvements needed

Posted Dec 10, 2017
Hotel staff always welcoming & professional. However, housekeeping wasn’t thorough with the room cleaning. We could tell some steps were skipped....Lobby decor is beautiful & modern. However, who’s idea was it to have such dark colors for a hotel room? The room color schemes need to be switched to a more relaxed modern look. Breakfast was surprisingly hot and fulfilling. Good deal.
Comment from Hotel Management
Dec 11, 2017 by belinda, Hotel Management
thank you loyal guest we value your opinion..
3 out of 5
by A verified traveler from Corpus Christi , Texas

Posted Dec 5, 2017
Pros: location
Cons: The chair in the room looked dirty and was real low and not suitable for older people like us.should be replaced, we did'nt even sit in it.
Location: locatiion was good
overall our experience was ok, although the lady checking us in was not the nicest greeter to my wife.
Comment from Hotel Management
Dec 6, 2017 by -Tracy , Hotel Management
We appreciate your feedback. We do apologize for the service you received during your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Clean and Safe

Posted Dec 4, 2017
Very Clean, Friendly, informative, nice breakfast. Mexican restaurant next door. I felt safe in this hotel. The neighborhood looks sketchy a few blocks away. The only negative was that I was scared to get gas and it was a little loud from the highway.
Comment from Hotel Management
Dec 6, 2017 by -Tracy , Hotel Management
We appreciate your feedback. thank you for staying with us.
3 out of 5
by A verified traveler from New Jersey

Out of the way and nothing near by...

Posted Dec 3, 2017
Pros: Cost and pet friendly
Cons: Cleanliness in the rooms and repairs to the door locks
Location: This hotel is way off the track and you need to travel 15 to 20 minutes to reach downtown via highway. NO way you could walk to anything
Expedia's reservation never happened and we didn't have a room. Front desk was able to give us a room, but charged us different prices. When we left, I asked for the receipt to be sent to my email, since their computers were down. Got the receipt 2 days later, but my credit card was charged TWICE and at higher rates the second time. I called the host and got a call back from a not-so-pleasant bookkeeper who, after fighting with me about our checkin, realized THEIR mistake and I am waiting for the credit to post. TOO much drama for a 12 hour overnight stay!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Good stay

Posted Nov 30, 2017
Pros: We liked that the parking lot was gated.
Cons: Did not notice anything that needs improvement.
Location: Graceland is not too far and downtown is a short distance.
Staff at the front desk were pleasant and friendly. Room was clean and spacious.
Comment from Hotel Management
Dec 1, 2017 by -Tracy , Hotel Management
We appreciate your feedback. We look forward to seeing you again soon.
1 out of 5
by A verified traveler from murphy, nc

terrible!

Posted Nov 30, 2017
Pros: absolutely nothing...
Cons: Improve cancellation policy.
Location: terrible.
terrible! not allowed to provide details by the reviewers...
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami Beach

Nice Location

Posted Nov 30, 2017
Pros: Very nice staff and very clean rooms and lobby area.
Cons: Very happy - No changes needed in my opinion.
Location: Traveling through - Wasn't there on holiday.
Nice location - Very nice staff and very clean rooms and lobby area.
Comment from Hotel Management
Nov 30, 2017 by -Tracy , Hotel Management
Thank you for your feedback. We are pleased to know that you enjoyed your stay with us.