Interior

Reviews of Coast Inn and Spa Fort Bragg

2.5 out of 5
Coast Inn and Spa Fort Bragg
18661 N Hwy 1, Fort Bragg, CA

Reviews

6.2
Rating 10 - Excellent. 75 out of 360 reviews" "
Rating 8 - Good. 80 out of 360 reviews" "
Rating 6 - Okay. 73 out of 360 reviews" "
Rating 4 - Poor. 68 out of 360 reviews" "
Rating 2 - Terrible. 64 out of 360 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Amenities, property conditions & facilities
Small quiet a staff who understands spa treatments. These people understand Asian treatments.
Stayed 4 nights in Dec 2023
Response from Chong on Dec 18, 2023
Thanks for your stay and taking time to give us great reviews. Hope to see you again.

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon seeing the property we got out of town and abandoned the fee
Stayed 1 night in Nov 2023
Response from Chong on Nov 23, 2023
We are sorry you did not like our property and didn't even give the chance to check the room and look around our beautiful property with water fountain and more.

2/10 Terrible

Peter

Photos are misleading. This is a parking lot spot on the highway.
Stayed 1 night in Oct 2023
Response from Chong on Oct 29, 2023
We are sorry that you were not happy with your booking. You thought you book oceanfront property. We do not list or advertise oceanfront property on any website, even on Expedia.

2/10 Terrible

Jack

Stayed 2 nights in Oct 2023
Response from Chong on Oct 10, 2023
We are sorry that you were not happy with your stay. If you would tell us when you were here we could do something about it. There is a pet fee if you bring them with you. A cancellation policy is 72 hours before check-in and there is no refund for less than 72 hours. We are working hard to make a better place for our guests.

10/10 Excellent

Melissa

Liked: Amenities
Loved staying here. Mrs. Chong is so sweet and helpful with everything. The spa services were excellent and so needed. Will definitely be back on my next trip out here
Stayed 2 nights in Sep 2023
Response from Chong on Sep 24, 2023
Thanks for your stay and the reviews. It was very nice to get to know you and great to have you with us.

8/10 Good

Suzette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was clean and comfortable, well maintained with friendly staff.
Stayed 1 night in Sep 2023
Response from Chong on Sep 18, 2023
Thanks for your stay and the review. It was great to have you with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
We loved chong and her staff. All so friendly and helpful. Comfortable beds and great TV. Property very dog friendly.
Stayed 3 nights in Sep 2023
Response from Chong on Sep 16, 2023
Thank you for your stay and your reviews. It was very nice meeting you.

6/10 Okay

Wanda

Traveled with pets, Traveled with family
Disliked: Amenities
There was no use of the Spa/jacuzzi kind of disappointing to me
Stayed 2 nights in Aug 2023
Response from Chong on Aug 15, 2023
We are sorry about the outdoor hot tub. It is on our website also Expedia that the hot tub has been closed. We do have spa services by appointment but not including room rates.

10/10 Excellent

Maryna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with new mattresses. They were super comfortable. Overall good experience.
Stayed 1 night in Aug 2023
Response from Chong on Aug 15, 2023
Thanks for your reviews on our new best mattresses. Thanks for your stay. It was very nice to have you with us.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Customer service was great. However, things did not go smooth. First the tv didn’t work, then no instructions for the fire place, the hot tub area outside looked like it hadn’t been used in years, spider webs in the corners..the shower was awkward and did not drain well.
Stayed 1 night in Jul 2023
Response from Chong on Sep 18, 2023
We are sorry about the TV and fireplace.  All TV work it have be in HDMI. Fireplace must not turn on the power.  We hope that you have mentioned to us while you were here so we did take care off.

10/10 Excellent

Sallie, Sonoma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The manager was very warm and friendly, welcomed us in late and was always available. It was a totally pleasant stay. Would love if the spa were open!!
Stayed 2 nights in Jul 2023
Response from Chong on Sep 18, 2023
Thank you for your stay and the review. We are very happy that you had a pleasant stay. We will keep working to make it a better place.

2/10 Terrible

Sophia

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE. Saying that this is an old Motel 6 would be a compliment. Just walking into the front office you can see this facility is a mess. There’s not even enough parking for each building. We were charged an extra fee for an adult, totaling 4 people for a room that clearly fit 4. The room was dark and dirty. Webs in the corner and all the furnishings dusty and old. They don’t even care to put a painting anywhere. The front desk lady had the audacity to tell me it was a deal. Do not spend your money here.
Stayed 1 night in Jul 2023
Response from Chong on Sep 18, 2023
We are sorry that you were not happy with your stay. You put 2 people on your booking but you had 4 adults, yes we do charge extra adults more than 2 adults also pet fee. The room that you stayed in has clay on the walls because it is better for the environment. Summer weekend room rates are higher even though Motel 6 was charging higher than us. We wish you would mention it when you check in so we could do something about it.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My overall stay was good. The guests in room #121 was noisy the first night and kept me up. But the rest of the stay was enjoyable. It would be nice to stay again when the hot tub is working. Thank you!
Stayed 3 nights in Jul 2023
Response from Chong on Jul 12, 2023
Thanks for your stay and reviews. We are very sorry about the noise in the next room. If we would know we would take care of the issues. We are very happy to hear that you enjoyed staying with us. Thank you.

10/10 Excellent

Samuel

Stayed 1 night in Jul 2023
Response from Chong on Jul 11, 2023
Thanks for your stay with us.

10/10 Excellent

Anais

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Chong on Jul 11, 2023
Thanks for your stay.

10/10 Excellent

Karen

Stayed 1 night in Jul 2023

6/10 Okay

Anett

Traveled with family
Liked: Staff & service
Not the room we expected when paying $500 for 2 nights.
Stayed 2 nights in May 2023
Response from Chong on Jun 5, 2023
We are sorry you were expecting a better room for 500 for a 2 night stay on Holiday weekend. Most places on Holiday weekend are more than 500 for 2 nights. We do have different types of rooms for a higher rate like Spa rooms. We wish you told us when you were here so we would have a chance to do something about it.

8/10 Good

Martha

Stayed 2 nights in May 2023
Response from Chong on Jul 11, 2023
Thanks for your stay.

8/10 Good

Alla

Traveled with group
Liked: Cleanliness, property conditions & facilities
very polite staff welcomed us well and gave us their room..Thank you
Stayed 1 night in May 2023
Response from Chong on May 22, 2023
Thanks for your stay. We are very happy you had a good stay. Thanks for the reviews.

10/10 Excellent

katee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, extremely friendly staff loved the hot tub after a day of freezing
Stayed 1 night in Apr 2023
Response from Chong on May 1, 2023
Thank you for your stay with us and thank you for the great reviews. It was very nice meeting you.

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

2/10 Terrible

Sara

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We arrived at the propert at 5 pm. Rooms were still being cleaned, room doors left open. The property looks rundown. We opted to stay at another property.
Stayed 1 night in Oct 2022

2/10 Terrible

Elise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and freezing cold. The bed sheet had a sex stain in it and the glass plate in the microwave was beyond filthy. The bathroom was so cold I didn’t even take a shower and I never felt a drop of hot water to wash my hands even though I let it run for a very longtime. While looking for a tv station guide, I found a package of opened marijuana gummies in a drawer (which I don’t object to but if a child had found them and thought they were candy, could have been a problem). Check in was terrible. I had a been driving for 6 hours and trying to recover from a death in the family and just wanted a warm room and hot bath. I got stuck waiting outside in the cold for 20 minutes while the owner was attending to an emergency. Then I walked into an absolutely freezing room with no hot water. There were little black bugs that jumped all over and something bit me on the neck. I did call the owner about the microwave plate and it took her a half hour to bring a tray for bathroom?! I had to explain again that it was the microwave that was the problem and that I was very hungry and wanted to heat my soup and could she please clean the plate. I had tried to clean it myself but the lack of hot water made getting the cheese and grease off it impossible. I left after one night and the owner refused to refund the second night. This place is terrible and the ad for it is very misleading. It is located right on Highway 1 so bring a white noise machine.
Stayed 2 nights in Oct 2022

4/10 Poor

Wendell

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Its 2022 and tv/cable is still black and white screen, on and off needing to restart every 15 minutes, jacuzzi not accessible and theres more😩
Stayed 3 nights in Oct 2022

4/10 Poor

Isabel

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Marilyn

Liked: Cleanliness
Stayed 1 night in Sep 2022

8/10 Good

Barbara

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant Staff
Stayed 1 night in Sep 2022
Response from Chong on Sep 14, 2022
Thanks for your stay and your review.

8/10 Good

Pauleena

Traveled with group
Liked: Cleanliness, staff & service, amenities
Eco conscious. Water from well.
Stayed 1 night in Sep 2022
Response from Chong on Sep 14, 2022
Thanks for your stay and reviews on your stay. Hope to see you near future.

8/10 Good

Denise

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
The first thing we noticed was that the two steps to get into the room are angled downward whic made it difficult to get in and out of the room. The beds were very comfortable but the floor was filthy and in need of a mopping. There were spider webs both in the ceiling of the bathroom and bedroom.
Stayed 2 nights in Aug 2022
Response from Chong on Aug 27, 2022
Thank you for letting us know. We will take care of things that you have mention. Thanks for your stay.

10/10 Excellent

Anyssa

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Hotel was nice, the staff very friendly. Room was clean and comfortable.
Stayed 1 night in Aug 2022
Response from Chong on Aug 16, 2022
Thanks for your stay and review. Hope to see you in the near future.

4/10 Poor

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Old and dated to far away from downtown and restaurants
Stayed 1 night in Aug 2022
Response from Chong on Aug 8, 2022
We are sorry that you were not happy with your stay.  Most of the buildings are old on the coast.  In Mendocino County it is very hard to get permit to build new buildings.  Everything is within a 2 miles range from us, less than a mile to the boatyard shopping center and down to the harbor where most of the restraints are. We free upgrade to you new natural form cal-king bed room.  If you did not like the room you should tell us when you check in so we would have a chance to do something about it.  Most of our guests were very happy with their stay and even left a good amount of tips for housekeeping.  We are working hard to make a better place for our guests.

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2022
Response from Chong on Aug 8, 2022
Thanks for your stay.

6/10 Okay

Jennifer

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sink was clogged, hot water stopped after 5 min, and advertised hot tub was non-functional
Stayed 1 night in Jul 2022
Response from Chong on Jul 28, 2022
We are sorry about the sink and hot water. We wish you would tell us when you were here so we could do something about it. We will take care of things that you mention. The information is online the hot tub is closed due to COVID for your safety.

10/10 Excellent

Alycia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and upgraded us when we got there. The grounds were pretty with local succulents and small herb and food gardens growing. Also, the beds were very cozy. We’ll be back again!
Stayed 2 nights in Jul 2022
Response from Chong on Jul 23, 2022
Thanks for your stay. It was very nice meeting you. Appreciate you recognizing the little things around the property.

6/10 Okay

Anne

Traveled with family
Liked: Staff & service
Staff were professional and friendly.
Stayed 1 night in Jul 2022
Response from Chong on Jul 28, 2022
Thank you for your stay.

10/10 Excellent

Diane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfortable and the Management friendly and kind.
Stayed 1 night in Jul 2022
Response from Chong on Jul 28, 2022
Thanks for recognizing Natural Form mattress, mattress features up to 80 pressure-free™ air zones for high quality sleep. For over 30 years patented mattress technology has been trusted by Health Institutions all over the globe. Thank you for your stay with us.

10/10 Excellent

Kelly

Liked: Staff & service, amenities, property conditions & facilities
Cute place and friendly
Stayed 1 night in Jun 2022
Response from Chong on Jun 18, 2022
Thanks for your stay and review.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run don’t walk to a different Hotel!!
It is a TOTAL SCAM! I thought I was treating my son and his wife .. pics looked great … I stretched my limit .. it was obverse $300 for Sat night. I was excited. They were embarrassed to tell me how run down and awful it was. Next night the rate showed up at half the price.. that’s more of what it’s worth. I can’t believe they can post pics like this.. so misleading.. I want a price adjustment!! So frustrating!!alese not so confident in Hotels.com ….
Stayed 1 night in May 2022
Response from Chong on Jun 12, 2022
We are sorry that you were not happy with your stay. Looks like you had a king bed room with a full kitchen and fireplace. You must stay on May 14th Saturday because the event rate was higher than Sunday. Also, if you had a pet with you there was a pet fee and room tax with room rate. We have different types of rooms for different rates. If it was shown next night at half the price it's always the basic queen bed which starts the rowers rate, not the king room that you stayed in. We are sure that you have checked around the price for the room before you book with us. If you did not like the room or price you paid you should bring it to our attention when you check in so we could have a chance to do something about it.

2/10 Terrible

ALICIA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel and bad accommodations
Stayed 2 nights in Apr 2022
Response from Chong on May 9, 2022
Check-in starts 4:00pm, checked in 2:30pm the basic king room they booked was not ready, free upgrade to Cal-king with new mattress. They did not want to stay, they were told ocean view with Cal-king bed room when they book. We do not advertise ocean view rooms and Cal-king bed room. 72 hour cancellation hotel policy.

6/10 Okay

Thomas

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is fine for a stop of the road, the area around the property I.e. next door is construction zone like and it’s a drive by. Very nice lady running things!
Stayed 1 night in Apr 2022
Response from Chong on May 9, 2022
Thanks for your stay with us. You told me that you had very nice stay and everything was good. For your information next door is construction company but they do not do any construction work on the property.

2/10 Terrible

Rick

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Totally misrepresented. Calls itself "Inn" but worse than a motel. Name contains "Spa" but there wasn't one. No heat, no hot water. Poorly furnished.
Stayed 1 night in Mar 2022
Response from Chong on May 9, 2022
We are sorry that you were not happy with your stay. We wish you would bring to our attention the issues you have mentioned so we would have a chance to take care of you while you are here. Every room has heat and hot water. We do have spa services where you have to make an appointment to use or get a massage with a fee.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service!
From the start the service/staff was amazing. Tong was the most gracious host. They just put in new mattresses and it was amazing! Room was quaint but comfortable. We received massages on site and it was very professional and truly incredible. Overall our stay was 5/5 Stars!!! Will definitely go back!
Stayed 2 nights in Mar 2022
Response from Chong on Mar 10, 2022
Thanks for taking your time to give us a good review. We are very pleased to hear that you enjoyed your stay with us. Thanks for your stay.

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very overpriced for what you get. It’s like a motel 6 but handmade, and maintenance hasn’t been done in awhile. Bed was okay, room was warm and relatively quite. but the shower was rusty, had ants and had holes in the walls(patched at least). The shower head is also really low down, great if you’re under 5’3”. The coffee maker is a dinky little thing, not great for anything other than the weird coffee bags they give you. The doors in the place were really hard to open or close. Just an extra pain in the butt getting in out of the bathroom and locking up the place. I paid over 200 a night for this place and felt like it was not even close to worth it.
Stayed 2 nights in Feb 2022
Response from Chong on Mar 10, 2022
We are sorry to hear that you are not happy with your stay.  We wish you would tell us after you check in if you did not like the room so we would have a chance to take care of the issues that you have mentioned.  Shower head is a stander we did not low down. Coffee maker is 1 cup maker. If you drink more than 1 cup for a person we would be more than happy to give you a 4 cup coffee maker.  Room rates are higher for Holiday weekends even Motel 6 was over $200 per night plus tax. We will look into issues that you have mentioned.

2/10 Terrible

Chrystal

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Stephen

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

4/10 Poor

Jared

Liked: Cleanliness, staff & service
Overpriced
Very overpriced for what it is.
Stayed 1 night in Nov 2021

4/10 Poor

michael

Disliked: Cleanliness
Unfortunately the property did not meet my expectations. Hotel offered nothing due to covid but right up the street hotels offered everything. The owner also tried to hold us hostage by telling us we were unable to check out early! I have never heard of such a thing, and I did check out early because I wasn’t going to pay to stay where I felt dirty. She refused to give me a receipt showing I checked out and told me to call Expedia even though I gave her my credit card NOT Expedia. Beware
Stayed 3 nights in Nov 2021

10/10 Excellent

Davidlee

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property look like it’s been newly remodeled and everything was really clean.
Stayed 2 nights in Oct 2021
Response from Chong on Oct 19, 2021
Thank you for your stay with us at Coast Inn and Spa. Thank you for taking your time to give us good reviews.