Hiking

Reviews of Hill House Inn

2.5 out of 5
Hill House Inn
10701 Palette Dr, Mendocino, CA

Reviews

7.6

Good

Rating 10 - Excellent. 267 out of 1000 reviews" "
Rating 8 - Good. 391 out of 1000 reviews" "
Rating 6 - Okay. 215 out of 1000 reviews" "
Rating 4 - Poor. 91 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Juanita, Antioch

Traveled with family
Disliked: Property conditions & facilities
Place is lols but smelly and with a very poor bedding set. We were cold at night
Stayed 1 night in Dec 2023

2/10 Terrible

Ray

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no staff when we arrived so we had to go to a sister property a few blocks away to check in. There is no maid service unless you file a special request. It seems like an abandoned business with no one in charge or managing it. The bed was extremely uncomfortable with no support. My back hurt from sleeping in it. The furniture is old, broken down and dingy. We highly regret choosing the Hill House Inn.
Stayed 4 nights in Nov 2023

6/10 Okay

Jennifer, San Diego

Traveled with partner
Liked: Cleanliness
Location is very convenient, parking easy, spacious rooms, although quite outdated. Front desk availability is limited, amenities also limited
Stayed 3 nights in Nov 2023

6/10 Okay

Corina

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

Robert P

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jacob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very Decent Place to Stay
Easy check-in/check-out. Staff was friendly, though we did get some incorrect info about what restaurants were open. Room has a bit of a musty/old smell, but otherwise clean. The blankets are a bit thin (but there were extras available), and the towels a bit scratchy. Great location, and lovely view of sunset colors!
Stayed 2 nights in Oct 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location
Super quaint. Very old school hollywood. We loved it
Stayed 1 night in Oct 2023

10/10 Excellent

Ora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
A wonderful hotel, in a perfect location, with a friendly, helpful staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Natalie

Stayed 2 nights in Oct 2023

10/10 Excellent

Tracy

Stayed 1 night in Oct 2023

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at Hill House. It is an older establishment so expect the rooms to be dated, but it was clean and comfortable which was most important to us. The staff is wonderful and very helpful. We would definitely recommend staying there.
Stayed 1 night in Oct 2023

10/10 Excellent

Zoe

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very kind staff!
Stayed 4 nights in Oct 2023

10/10 Excellent

Jeanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
People were great, easy walk to everything
Stayed 3 nights in Oct 2023

8/10 Good

Ed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as expected. Nice property. Clean, quiet...
Stayed 1 night in Oct 2023

8/10 Good

Greg

Stayed 1 night in Oct 2023

4/10 Poor

gary, Sammamish

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
An old room in an old hotel that needs MAJOR upgrades or demolition. Heater barely worked, no bedspread, no amenities! Fonad another place to stay. It was quiet, as very few rooms were occupied.
Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorable place to stay with history
Lovely place, sounds of the ocean, walk to downtown a favorite place of ours
Stayed 1 night in Oct 2023

6/10 Okay

Dorothy

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This facility was the top hotel for guests of Mendocino . The place is run down and needs a loving upgrade. We remember the hotel from the "Murder she Wrote" days. The staircase up to our room was needing repair. Bathroom fixtures are old and not wired right. the bathroom has two fans and no heater. Our stay was no better than a Motel 6.
Stayed 3 nights in Oct 2023

4/10 Poor

Shanna

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
DownHill House Do NOT let them put you in Room #122... It is under the stairs & in front of the Ice machine. Noisy,noisy,noisy. The rooms are dated & everything is stained &/or sticky. It seems like management just doesn't care. Staff was pleasant & attentive, but if the owners don't care the hotel is going to go down hill!
Stayed 2 nights in Oct 2023
Response from Kathy on Oct 15, 2023
Thanks for the review Shanna. Each guest has personal needs that we do try and accommodate. We are undergoing a renovation and looking forward to the new design. Come back after the renovation and things will look fresh and new again. I believe the plans still have the ice machine in the same location but a new one will be more quite for the guests.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, room comfort
Nice little inn. Very accommodating and clean. Had the feel of an older establishment. Loved the proximity to the little town. We walked everywhere.
Stayed 1 night in Oct 2023
Response from Kathy on Oct 15, 2023
Thank you for your review.

8/10 Good

Raman

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Brandon

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is very worn and neglected.
This hotel needs a complete refurbishment. The room had peeling paint and wallpaper. The furniture was heavily worn. This hotel used to be beautiful and well maintained. I will not return.
Stayed 1 night in Oct 2023
Response from Kathy on Oct 9, 2023
That is the plan.To bring it back the Hill House Inn to its former glory. Renovations will be starting soon. We will be checking out the room you were in. Thank you for letting us know about the paint and wallpaper those things can be tended to. The furniture does have that well used look but is clean and polished. Newer sofa and the mattresses are new. Thank you for the review.

2/10 Terrible

Lilia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Durty, the floors were not vacuumed. Balls of hair all over all over, safety pins on the carpet., no air, or fan, no screwns on sliding doors or windows we are very uncomfortable. Worst place we have ever stayed at. Never again. What dump for such a high price. No one came in to dump the garbage can or see if we needed anything. I called the front desk for a fan because it was very hot and no air circulation and the said they had all been given out. In other words, to bad, so sad.. This is not right to take advantage of people with false advertising. They claim Oceanview, and the hedges block the filtered veiw of the ocean. This should not be allowed.
Stayed 2 nights in Oct 2023
Response from sylvia on Oct 6, 2023
Usually the weather here is very mild and moderate and rarely do we get request for fans so when I didn't have enough fans to give out, the guest was a bit irate and I told her that I could not help her but maybe she could open her window as I sit in an office with 3 doors open and rarely see a bug but she had a room full. I don't know where the false advertising comes in except she is right to complain about the hedges behind her room which have not been attended to. I have requested the landscaping team address this situation, but it has not been taken care of. We rarely get complaints about dirty rooms which she never mentioned to the front desk. Management is planning to do room renovations this winter so let's hope some of these problems get addressed. As far as the weather, I have no control over that.

8/10 Good

Jo

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
TLC is Needed for this Iconic Hotel!
Grounds need up keeping. Advertised as garden and ocean views but ocean views completely blocked off-deck is probably unsafe. If you are a Murder She Wrote fan, this is the hotel that was in the series. Lots of pictures of “stars”in the lobby!
Stayed 1 night in Oct 2023
Response from Kathy on Oct 9, 2023
Currently the unused areas of the hotel are blocked off due to staffing. The unused restaurant is ocean view and has been blocked off to keep unknowing guests from roaming the property. As you walk or drive around the parking area when you look to the right you will see the ocean views that sweep the back area. We would have been happy to show you one of the ocean view rooms if you were interested. You had booked into a garden view room. Upgrades are an option if available. Sad hear you say our gardens are unkempt as the landscapers are here each week. Due to water limitations we are not allowed to water currently but looking forward to some winter rains. Thanks for the 'Murder She Wrote' mention -- our wall of movie stars were either the murderer or the murder-ee. Were were the Hill House Inn of Cabot Cove.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only negative was noise of fans in bathroom.
Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Kathy on Oct 9, 2023
Thanks for your review.

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large, comfortable room with garden view. Bed on the soft side and room smelled a bit musty. Still, a lovely stay.
Stayed 2 nights in Sep 2023
Response from Kathy on Oct 9, 2023
Thank you

6/10 Okay

Chad

Traveled with family
Disliked: Staff & service, room comfort
Meh..it was a bed.
Bar/restaurant wasn’t available, websites need to be updated. Pet fee seemed a bit ridiculous given the age of the hotel and the smell of bleach upon entry into the rooms was a bit aggressive.
Feels a wee bit like the Shining!
Stayed 1 night in Sep 2023

6/10 Okay

Roger

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Had to search for someone to check us in for about 30 minutes. Was billed twice for the stay (Expedia and from Hill House).
Stayed 1 night in Sep 2023

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 1 night in Sep 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, room comfort
Great location & value
Nice setting just a couple blocks from main downtown area of Mendocino and short walk to the ocean bluffs. The exterior looks charming but the interior is dated & tired. We had a pleasant stay and the price was very reasonable - just hope they keep it up better for future visits.
Stayed 1 night in Sep 2023

8/10 Good

Rita

Stayed 2 nights in Sep 2023

10/10 Excellent

renee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a sweet and peaceful place to stay. Rooms are spacious and tidy. The property is preserved well, its updated but not modernized.
Stayed 2 nights in Aug 2023

8/10 Good

Thomas

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Decor Outdated and a bit careworn.
Stayed 1 night in Sep 2023

10/10 Excellent

Massimo

Traveled with partner
Liked: Amenities
It was clean and convenient
Stayed 1 night in Sep 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Irene

Stayed 2 nights in Sep 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific place to stay!
Stayed 1 night in Aug 2023

6/10 Okay

Phyllis Marsh

Traveled with family
Disliked: Property conditions & facilities
Harsh advice from check-in clerk of fees to be charged for ANY damage caused by me, a 79 year old guest. No safety grab bar in tub shower.
Stayed 1 night in Aug 2023

6/10 Okay

janet

Disliked: Amenities, property conditions & facilities
My room was nice and clean. The property needs lots of work to return to its glory days. Bar and restaurant are permanently closed.
Stayed 1 night in Aug 2023
Response from Kathy on Aug 23, 2023
We are getting ready for a renovation that does include the entire property, rooms, lobby, the bar and restaurant. We hope to see you next year after that renovation.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it is an old inn, it is well kept, very clean, nice view. We will stay there again if we visit Mendocino again. Had a very pleasant experience.
Stayed 2 nights in Aug 2023
Response from Kathy on Aug 23, 2023
Thank you for your kind words.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Very surprised to find last guest’s coffee still in the carafe!
Stayed 2 nights in Aug 2023
Response from Kathy on Aug 23, 2023
Sorry about that -- thanks for letting us know!

8/10 Good

shirley shai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious clean hotel. Had all we needed for one night
Stayed 1 night in Aug 2023
Response from Kathy on Aug 23, 2023
Thank you for sharing your experience.

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the wirlpool tub. Loved our spacious room. No wifi in room... too far from server. Check in clerk very friendly and informative. Checkout clerk couldn't bother getting off of phone that was on speaker and clearly a personal call. All in all a great experience.
Stayed 3 nights in Aug 2023
Response from Kathy on Aug 23, 2023
Thank you for sharing your experience.

8/10 Good

Liudmyla

Cozy feeing.
Stayed 1 night in Aug 2023
Response from Kathy on Aug 23, 2023
Thank you for sharing your experience.