Ratings based on 354 Verified Reviews

3.5 out of 5
68% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Sierra foothills, California

Not at all what is advertised

Posted Nov 25, 2017
Pros: Not much
Cons: Truth in advertising
Nowhere on the hotel website does it say the bathrooms are shared! Neither does it tell you that the hotel has one old building and several other buildings, modern, that hold most of the rooms. When we arrived we were charged more for a room with a bathroom. There was no ocean view, ambiance or charm. The only thing that was true was central location. Hard to get that wrong in a town this small.
Comment from Hotel Management
Dec 4, 2017 by Front Desk, Hotel Management
We are sorry that you did not read the part about shared bath. We do try and stress this fact when guests are booking into this room type. We do have larger rooms in the Garden Suites and we hope that you enjoyed your upgraded room while your were here in Mendocino. We do try and accommodate all guest requests. But in reviewing the hotels.com website we do see that in the room type it clearly states 'Shared Bath'. If you or any other guest have questions about their room type they are encouraged to call our front desk. We have Guest Service Agents ready 24 hrs a day to answer all questions about your incoming reservation.
2 out of 5
by A verified traveler from San Jose

Disapointing

Posted Nov 9, 2017
Pros: nothing
Cons: this place needs to be demolished and rebuild.
We paid way too much for a disappointing room. Everything was old and dusty. Nothing was homey about this place.
Comment from Hotel Management
Nov 13, 2017 by ruth, Hotel Management
We are sorry to hear that you were disappointed in your stay with us Vickie. We strive to give the best service and the best rooms to all of our guests while maintaining the old world charm the hotel is know for. We hope you will come and stay with us again and stay in one of the other rooms we have to offer.
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Great Fall Getaway

Posted Nov 5, 2017
Quiet and comfortable with extraordinarily friendly and helpful staff and excellent cuisine in Restaurant. Only negative was construction repairing decks.
Comment from Hotel Management
Nov 7, 2017 by ruth, Hotel Management
Thank you for staying with us.
1 out of 5
by A verified traveler

Overpriced and shabby

Posted Sep 29, 2017
We paid $180 for our room in this Hotel which is, admittedly, in a beautiful spot and were rewarded which a tiny, dark shabby room with a broken window. It was extremely stuffy as there was no air conditioning, not even a fan due to the lack of space. It wasn't practical to open the broken window because it was no more than two feet from another bedroom window - you could shake hands with the people in the other room. There was not room for two adults to manoeuvre around the room with one of them having to sit on the bed. We had looked at the hotel website which was full of pictures of elegantly furnished rooms which bore absolutely no resemblance to the squalid affair to which we were consigned. We had booked another room for our friends and whilst theirs was not great, it was bigger and more airy due to having access to a balcony. When we expressed disappointment in both the standard of our accommodation and the disparity in standards we were met with a hostile attitude from the lady on reception. She offered a derisory $10 reduction saying "we could give the room for free but then we would have no hotel". Mendocino is has some beautiful aspects but this hotel is not one of them.
Comment from Hotel Management
Nov 2, 2017 by ruth, Hotel Management
We apologize.
2 out of 5
by A verified traveler

The room was a closet.

Posted Sep 24, 2017
The town was lovely. The room was a closet. The one hook was broken. The wardrobe was broken. The hotel had charm and was nice to look at but not my choice for sleeping.
Comment from Hotel Management
Nov 2, 2017 by ruth, Hotel Management
We apologize.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Nice hotel conveniently located to beach/shops

Posted Sep 20, 2017
Pros: Small but efficient rooms, with a sink in it! Even tho the bathroom was down the hall, every single time I needed it, one was available. And clean!
Cons: I can't think of anything? I really enjoyed my experience.
Location: Very close to public access to walk along the Pacific Ocean's edge! And enjoy the sunset! And shopping nearby.
Awesome experience. Old school hotel with awesome view off balcony at front of building. I enjoyed sitting in the chairs at the balcony and enjoying the view! We had dinner in the Bistro downstairs at the hotel which was nice also. I was uncertain when I learned there would not be a bathroom in our room, but it was not a problem at all. the room was laid out very efficiently, even with access to the balcony to the front! And the bathroom down the hall was always clean and available, and felt secure. I really enjoyed my stay here and would come again.
Comment from Hotel Management
Nov 2, 2017 by ruth, Hotel Management
Thank you.
4 out of 5
by Nancy

Posted Sep 13, 2017 on Hotels
Beautiful town. Wonderful service by staff. Great food. We were in a room with shared bathroom, so room was very small, but access to balcony was nice. No TV
Comment from Hotel Management
Nov 2, 2017 by Nick, Hotel Management
Thank you.
3 out of 5
by A verified traveler from California

Quaint hotel in a beautiful location with crabby s

Posted Sep 12, 2017
Loved the hotel and location but, for the most part, staff was crabby and unengaged. Definitely not welcoming😏
Comment from Hotel Management
Nov 2, 2017 by ruth, Hotel Management
Thank you.
2 out of 5
by A verified traveler

Look elsewhere

Posted Sep 11, 2017 on Hotels
Would not recommend staying there...dated, small, bad rooms.
Comment from Hotel Management
Nov 2, 2017 by Nick, Hotel Management
We apologize.
4 out of 5
by A verified traveler from Bay Area, CA

Nice hotel, but European style rooms

Posted Sep 6, 2017 on Orbitz
Pros: Clean, convenient location, beautiful surroundings
Cons: At least, put a bathroom in the rooms! I don't mind sharing shower; but come on -- at the middle of night; having to go outside to do business!!!!
Location: Great places to eat, cute town, close to downtown, beautiful scenery
If you don't mind sharing bathroom/shower (very inconvenient at night) and you don't mind the old European style rooms; enjoy. If you like the good-old American comfort, this is not the hotel for you!
Comment from Hotel Management
Sep 8, 2017 by ruthann, Hotel Management
Thank you for staying with us.