Ratings based on 120 Verified Reviews

3.4 out of 5
71% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from valparaiso, Chile.

False promises

Posted May 5, 2017
No parking lot or pool at the hotel. Non functioning air conditioner. However they did had Down syndrome staff that was super friendly and proud of their work. Rest of the staff completely cold and non helping.
1 out of 5
by Mr d

Convenient to City Centre but get a front room.

Posted Mar 11, 2017 on Hotels
I was promised a room with balcony by hotels.com. Despite showing them the booking form clearly listing "ROOM WITH BALCONY" they could not provide one. The room I was allocated was poor. There was no AC control unit or towels when I arrived. The hotel clerk finally, after half an hour, came up, took the front off the unit, and got it working. Towels arrived shortly afterwards. I WAS NOT A HAPPY HOTELS.COM CUSTOMER! However the staff were very helpful apart from the above and told me where to find local restaurants and the safest bus to the Main Bus Terminal for my trip next day to Santiago. I would recommend because, looking into a couple of front facing rooms( some with balconies) during cleaning process, they seemed better appointed than my tired room at the back. Breakfast was good.
3 out of 5
Recommended
for Everyone
by A verified traveler

The room is too small The bathroom Too old

Posted Mar 4, 2017 on Orbitz
No problem in the hotel but the room was too small
3 out of 5
by Martin

Posted Feb 12, 2017 on Hotels
We couldn't get wifi in our room. Room description when booking different than actual.
4 out of 5
Recommended
for Everyone
by A verified traveler from osprey, United States of America

Nice hotel centrally located

Posted Dec 1, 2016
A little dated, one has to call front desk to turn air condtioner on, clean, served the purpose
3 out of 5
by Andrew

This traveler left a rating score only Posted Nov 14, 2015 on Hotels
4 out of 5
by Jeffrey

This traveler left a rating score only Posted Sep 27, 2015 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2015
Cons: Hot water please.
Fine. Room and breakfast seemed ok for the price. Room was heated, although there was no hot water.
2 out of 5
by A verified traveler from Santiago

Posted Jun 15, 2015
The hotel was well located but rooms smell terrible.
3 out of 5
by Alejandro from miami

Mendoza

Posted May 18, 2015 on Hotels
Great location