Great location, staff needs work
Posted Jan 27, 2016 on Hotels
The hotel was in a great location and close to restaurants and nightlife. The staff, however, was not the friendliest. My wife and I stayed there during Christmas, so maybe it was because they didn't want to be working at that time, but we didn't have a very good experience. Whenever we asked for anything (ice, a glass, etc) we felt like we were asking for some huge favour. I asked for ice one night and the guy just said "we don't have any now" (it was like 10pm). The next afternoon I again asked for ice for the room and he sighed, went to get a key to open the kitchen door, stomping around like a kid being forced to do chores and finally handed me a small bowl of ice (like a small cereal bowl). I said thank you and before he closed the door I asked for a glass as well. He said they didn't have any (I don't know what they do with all the glasses from the breakfast we had each morning, but apparently they weren't there). Luckily we had a couple of small plastic cups in our bag so that we could enjoy a happy hour cocktail before going out. The room, although large, was a little run down as well. I will say, however, that the location was excellent.