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Reviews of Entre Cielos Wine & Wellness Hotel

4.5 out of 5
Entre Cielos Wine & Wellness Hotel
Guardia Vieja 1998, Vistalba, Luján de Cuyo, Mendoza

Reviews

9.0

Wonderful

Rating 10 - Excellent. 108 out of 155 reviews" "
Rating 8 - Good. 29 out of 155 reviews" "
Rating 6 - Okay. 9 out of 155 reviews" "
Rating 4 - Poor. 5 out of 155 reviews" "
Rating 2 - Terrible. 4 out of 155 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

jee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough activity in the hotel
Stayed 2 nights in Feb 2024

4/10 Poor

Myles, Redmond

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There appears to be no onsite management to correct anything. Due to an airline strike we were delayed two days getting to our pre-paid reservation. Guests of other hotels were comped those nights. Entre Cielos said they would comp the last night that had been privately booked...all of this had to be done by them, through reservations. We were told the refund had been made, then they told us they could not do this. Never anyone with any authority onsite to even have a discussion. As part of the room you are provided a complimentary bottle of wine. When we took it to dinner they said there was a $30,000 peso ($25) corkage fee because that was provided by housekeeping not the restaurant, so we passed. Trying to arrange tours or spa visits was difficult and they confused my wife with another guest (totally different name). We tried arranging several offsite wine tours and they never did get it right even with screenshots of our prior conversations. Poor communication. This was supposed to be the highlight of our Argentina trip and turned out to be quite the opposite. Very disappointing
Stayed 3 nights in Jan 2024

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Doug

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Rosamaria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Emilia Arreguez | Sales Manager on Dec 14, 2023
Dear Rosamaría, Thank you for take a time to rate your stay. I hope you enjoyed your stay with us!We hope we can welcome you back soon.Kindest regards,

10/10 Excellent

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. It was quiet and beautiful. The staff was very helpful in organizing our wine tours and dinner off of the property. I would definitely go back.
Response from Emilia Arreguez | Sales Manager on Dec 6, 2023
Dear Jeremy, Thank you for your kind words, we are glad you enjoyed your stay with us. We hope we can welcome you back soon! Kindest regards,

10/10 Excellent

Nestor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is like staying in Heaven! Everything was beyond our expectations!
Stayed 2 nights in Apr 2023

10/10 Excellent

Javeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful vineyard hotel
This is a beautiful wine lodge and the lofts are exceptional. It feels lovely to wake and sleep within the vines. The breakfasts are great with a good selection. The dinners were ok but that could have just been the choice we made. Empanadas were great. It may have been nice to have had some evening entertainment. The hotel staff are friendly and professional. They did help quite a lot in organising vineyard tours. My feedback would be that they need to space out these tours at more realistic times as its feels like you're rushing around. You do pay a hefty premium for them to arrange transport and so you might be better off arranging your own taxi/uber for a fraction of the price. If the hotel do charge a premium for arranging transport then it could be that nicer cars are used. They should also make it very clear what is required to be paid in cash and what can be placed on credit card so that you come prepared.
Stayed 3 nights in Mar 2023

4/10 Poor

carmen ramon, miami

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service was very bad. Staff not trained. Expensive for what it offers
Stayed 2 nights in Apr 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, rooms, and Staff was amazing!
Stayed 4 nights in Mar 2023

10/10 Excellent

Kay

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great convenient location in Mendoza. Gorgeous property with wonderful rooms. We had a Vineyard Loft for 5 nights and it could not have been better with a great view and patio right in the middle of the vineyard. We had a large two story suite the last night which was also excellent. We had massages and a Hamam treatment in the beautiful, peaceful spa. Wonderful staff and a very nice restaurant as well. Highly recommend.
Stayed 1 night in Mar 2023

10/10 Excellent

Abbygail L

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful retreat with wonderful and caring staff.
Stayed 2 nights in Mar 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on earth
Heaven on earth! We stayed in one of the cabins in the vineyards, its truly a magical setting to enjoy the wine in.
Stayed 2 nights in Feb 2023

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entre Cielos is a lovely, contemporary property with lovely rooms that are ready (after 12 years) for some refreshing. The Vineyard Loft rooms are particularly unique and private! A slightly longer walk to reach them, but golf cart service is available. Pool is lovely, hot tub was not working. By far their standout feature is a Turkish Hamam/Spa with outstanding treatments! Food service is limited, but delicious!
Stayed 3 nights in Feb 2023

8/10 Good

Keith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel in beautiful setting
Wonderful hotel in a stunning setting. We stayed in a Vineyard Loft and our only criticism is that our twin beds were too narrow for comfort.
Stayed 7 nights in Feb 2023

8/10 Good

tom

Liked: Cleanliness, staff & service
Part of South American trip
We spent two nights in a wine loft…which was fun
Stayed 3 nights in Jan 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place
We love this place, the grounds are gorgeous, the rooms are fun and the location is great. Also the staff went above and beyond for us
Stayed 2 nights in Dec 2022

6/10 Okay

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place tough experience
The hotel is very beautiful and the spa fantastic but they have a disco club right next to the hotel that played loud music well past midnight both nights and we didn’t sleep much. They also overcharged us saying the exchange rate is low and required by law so we ended up paying almost double for our food and activities We tried to resolve with them but they refused to respond
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Guillermina - Guest Experience on Jun 9, 2022
Dear, Thank you for your kind words and apologies for the delay in response. We hope we can welcome you back soon! Kindest regards,

10/10 Excellent

Chandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property layout and architecture were inviting and serene. The staff was exceptionally helpful.
Stayed 2 nights in Jan 2022
Response from Guillermina - Guest Experience on Jun 9, 2022
Dear Chandra, Thank you for your kind words and apologies for the delay in response. We hope we can welcome you back soon! Kindest regards,

2/10 Terrible

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Left with a really poor last impression...
Stayed 3 nights in Nov 2021

8/10 Good

Cristian

Stayed 1 night in Nov 2021

10/10 Excellent

Robert

Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2020
Response from Judith, co-owner on Mar 5, 2020
Thank you very much for your feedback.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Beautiful grounds, rooms and wonderful service. Stayed in the Limited Edition Loft and the pictures do not do this justice. Restaurant was great and a very nice pool.
Stayed 2 nights in Feb 2020
Response from Judith, co-owner on Mar 5, 2020
Dear Cynthia, thank you so much for your nice words and your feedback. We are glad that we could live up to your expectations and hope you will be back soon.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
We stayed in Vineyard Loft room words cannot express how wonderful this was. Such peace and a feeling of back to nature nestled amongst the vineyards with the stunning view of the Andes. The loft suites are beautifully designed, very spacious with a lovely outside deck. You just don’t want to leave!!
Stayed 2 nights in Feb 2020
Response from Judith, co-owner on Mar 5, 2020
Dear Terri, thank you so much for your nice words. We are so happy that you could live exactly the experience we wanted our guests to have in the vineyard lofts. It was great to have you with us.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely setting for a design boutique hotel. Staff all lovely and helpful, food and wine very good And handy location for wine tasting in that area as well as Valle de Uco.
Stayed 5 nights in Feb 2020
Response from Judith, co-owner on Feb 16, 2020
Dear guest, we are so glad that we could meet your expectations and that you could enjoy your stay at Entre Cielos. We hope to see you soon again since there are so many nice wineries still to discover. It was great having you.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Great spot and terrific concept. Rooms Clean but because of hot temperatures amenities should have included ice.
Stayed 2 nights in Feb 2020
Response from Judith, co-owner on Feb 16, 2020
Dear guest, we are happy that you enjoyed your stay at Entre Cielos. The temperatures were very challenging this summer, for mother nature and for us humans, too; of course there is always the option to order ice from our Katharina Bistro. It was great having you and we hope to see you soon again.

8/10 Good

Sven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshening hotel in Mendoza
A oasis in the wineyards of Mendoza. Very attentive and good service. Nice rooms. The pool could soon need a brush up though.
Stayed 3 nights in Dec 2019
Response from owner on Jan 4, 2020
Dear Sven, thank you so much for your feedback, we are happy that you had a nice stay at Entre Cielos. Thank you also for your comment about our pool, we are aware of that. It was great to have you and we hope to see you soon. Have a great 2020!

8/10 Good

Verified traveler

Stayed 2 nights in Nov 2019

10/10 Excellent

Kerry

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
We had a great stay at entre cielos. Staff were very friendly and helpful and even though attention to detail was a little lacking, we overall enjoyed our stay here.
Stayed 2 nights in Sep 2019
Response from Judith Wäger on Nov 7, 2019
Dear guest, we are very pleased to hear that you enjoyed your stay with us and that we could meet your expectations. We hope to see you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds and fantastic pool
Beautiful hotel with a fantastic spa and vineyard on site. Highly recommend this hotel
Stayed 1 night in Mar 2019
Response from owner on Mar 12, 2019
We are very happy to read that you had a great time at Entre Cielos and we hope to see you soon again in the near future.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from owner on Mar 3, 2019
Dear Tatiana, thank you very much for your rating. We are happy that you liked your stay with us.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great honeymoon destination
We had an amazing stay at Entre Cielos. Wonderful property and very attentive staff. We will be back.
Stayed 2 nights in Feb 2019
Response from owner on Mar 3, 2019
Dear Benjamin, we are so happy that you spent this special time with us. Thank you for your nice comment. We will be glad to have you back soon. All the best for you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we had booked a vineyard loft...
Our stay at Entre Cielos was good. The architectural style is more minimalist with prominent concrete. The room was spacious and comfortable. We had a view of the back lawn, and regretted not booking one of the new vineyard lofts with marvelous views of the Andes (even though they looked to be slightly smaller than the room we booked). The pool area was ok but not as aesthetically pleasing as other places we stayed. Overall it seemed like one of the best luxury lodging choices in the area.
Stayed 2 nights in Feb 2019
Response from owner on Mar 3, 2019
Thank you very much for your nice review. We hope to welcome you soon again and this time in one of our unique vineyard lofts.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Nice grounds with nice view - that’s about it. Pitches itself as a 5 star place but has 2 star service. Messed up our reservation and tried to blame it on Expedia, making up obvious lies in the process. Service extremely slow, took one hour at lunch to just get a water bottle. Started mowing the lawn in the afternoon at prime pool time and woke up everyone in the process. Food quite poor for a region that has so much more to offer. General manager extremely poor, was very arrogant blaming the whole reservation mess up on us, not keeping us informed on next steps and only became a bit more accommodating after we threatened to contact the owners. Do not stay here, there are so much better options in Mendoza. We were forced to leave and only by change found an absoluteöy hidden gem (El Carmelo Mountain Lodge). Expedia service also not up to par helping us deal with the reservation issue, I spent hours on the phone calling some UK number from Argentina, and had to spend endless time in waiting queues or explaining to various Indian call center stuff my whole story every time from scratch without being offered real help, when I asked for them to make an alternative booking, they did not even follow through. Very disappointing overall experience
Stayed 3 nights in Dec 2018
Response from David Wäger, Director on Jan 8, 2019
Dear Anonymous Let us once again take this opportunity to express our sincere apologies that your trip to Mendoza did not go according to plan. As our staff stated while you were here, we are deeply sorry we could not resolve the booking error during your stay. We had you booked in our system for only one night as the booking platform through which you booked had sent the property a cancellation notification for the other two nights. As it was over the holiday period, we were unfortunately sold out and although we would have loved to have you stay longer, we simply did not have the room. Our staff tried their best to assuage you during this situation with various offers and accommodations, but we do understand you were rightfully upset. We have been in touch with the online travel agency to investigate why this happened and to avoid similar situations in the future. We are again sorry you had to go through this and have a 3rd party booking error disrupt your holiday, but are happy you still got to enjoy a bit of Mendoza. Respektfully, David Wäger

6/10 Okay

Richard, London

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel needs serious maintenance. Rust all over the shower drain covers, mould and dirt in shower room. Pool was a disgrace. Tiles dirty, debris lying off the pool patio, not good for s hotel charging £350 plus per night. Breakfast fair, service good pending who you got!! Owners and GM have not got their eye on the Hotel at all. Very disappointed ☹️ Richard
Stayed 3 nights in Oct 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location - Avoid Overpriced Excursions
This hotel is lovely, although it is expensive to stay here. If you want to just chill by the pool and enjoy lovely food then it is ideal, but be warned that if you want to do anything or go outside of the hotel, they try and take treat you as a walking wallet. The rooms are beautiful and spaces with fantastic rainfall showers, although the wifi is very poor, which for the price you are paying should be sorted out and is a fair expectation to work. It does work well in the dining room, but not well in the rooms (continually disconnects) or by the pool (worst area for it). Ask for a wine tasting on the hotel produced wine (if its by German then it will be excellent). This is so much better than taking a tour they try to sell you for US$100 per person. Majority of staff are super helpful and go out of their way for you, although concierge give you the impression they only want to sign you up for expensive trips. Local taxi is 5x cheaper than the airport shuttle that is offered. Cost us ARG$500 for 40mins journey.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loves every part of it
Stayed 4 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Overall, this is a clean, modern hotel. While we have no complaints, there was nothing extraordinary about the hotel other than it was clean and in good condition. Honestly, it was not worth the money.

10/10 Excellent

Jacobo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views

10/10 Excellent

Michael, Phoenix, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel
The facilities, rooms and staff were excellent. The staff is extremely accomodating and will make anything happen for you that is desired.
Stayed 3 nights in Jan 2018
Response from Entre Cielos on Feb 15, 2018
Dear Michael, Thank you for your lovely comments. We look forward to welcoming you in the near future. We invite you to share your experience in Tripadvisor. Best Regards, Entre Cielos Team.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on earth
Amazing stay, close to Lujan de Cuyo vineyards for tours and so peaceful. The area is quiet, but a further restaurant choice up the road 1 min drive was the best meal of our trip. Staff were all fantastic and the spa is heaven.
Stayed 2 nights in Nov 2017

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Relaxation
An amazing experience. Highly recommend.
Stayed 2 nights in Sep 2017

10/10 Excellent

GEROGE F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical place
We absolutely loved our stay. We had the room on end with the hot tub which was just outstanding. The hotel is situated in a vineyard which just makes it feel so romantic and special. The staff were very helpful to plan excursions and the food in the hotel was absolutely delicious. Definitely worth the cost of the stay.

8/10 Good

Daniel, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and good fun (special thanks to Augusto!)
Very peaceful. Amazing wine pairing by the sommelier. Excellent filet. And outstanding service - and great humour - from Augusto! Definitely try the 'Autor' Nube Negra Malbec, if they still have it on the menu.

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Mendoza area
Very friendly staff, excellent restaurant. Very modern architecture and decor, in a great location.