2 outdoor pools, pool umbrellas, sun loungers
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Reviews of AluaSun Lago Park

3 out of 5
AluaSun Lago Park
Calle Alisos s/n, Cala'n Bosch, Ciutadella de Menorca, Menorca

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 129 reviews" "
Rating 8 - Good. 49 out of 129 reviews" "
Rating 6 - Okay. 31 out of 129 reviews" "
Rating 4 - Poor. 15 out of 129 reviews" "
Rating 2 - Terrible. 5 out of 129 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alys

Liked: Cleanliness, property conditions & facilities
Great place to stay in Cala’n Bosch.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Stayed 7 nights in Jun 2023

10/10 Excellent

Michele

Stayed 1 night in May 2023

10/10 Excellent

Patrik

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities
Everthing was great, the staff, the pool,but the tv was old with no English channels.
Stayed 7 nights in Sep 2019

8/10 Good

Simon

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2019

2/10 Terrible

Fallon R.

Basic
Felt damp inside Bathroom was always wet after shower ventilation didn't work Kitchen area needs updating rusty fridge draws weren't fitted properly Overall think the property needs updating as the location & housekeeping staff were fantastic Also the 2 pools were great too!
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable
Spotlessly clean, recently redurbished apart from the kitchen which let it down slightly. Excellent value for a last minute booking.
Stayed 1 night in Oct 2018

4/10 Poor

Emma, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service
Bad communication from staff members , fridge not working . Front door didn’t lock. I already put in a complaint to Expedia . I am not one to ever complain but we were not happy with our stay at we asked to change rooms they didn’t change our room so we shortened our stay and booked early flight and when we refused to pay they called the police and told us if we don’t pay we will Be put in a “dungeon”
Stayed 6 nights in Sep 2018

6/10 Okay

Elizabeth, Hampshire, UK

Liked: Cleanliness, staff & service
Great Location and clean although a few issues
The location of this hotel is fantastic, right on the Marina with all its shops and restaurants and a 5 min walk to the beach. The staff at the hotel - reception, maids, maintenance were all lovely and helpful during our stay. Unfortunately, we were given a 1 bed apt even though we booked a 2 bed. As an apology we were given a free meal that night in their buffet restaurant. However it took 2 days to move us to a 2 bed apt. We therefore spent day 3 of our holiday packing and waiting around for our new room to become available which was disappointing. The new apt was lovely although we were disappointed that only 1 bedroom had air con. When we originally booked, we believed that there would be air con in both bedrooms. There was air con in the lounge area so we kept the bedroom door open at night in order to try and benefit from some of the cooling. Unfortunately this air con unit caused us problems throughout our stay and we have to have maintenance out several times. It continually dripped water onto the floor so in the end we had to use saucepans for the rest of our stay to collect the water so that we didn't slip on a wet floor. Then, this unit stopped cooling so again we had to have maintenance out to mend it. Secondly, we were kept awake at night by the people upstairs continually scraping chairs/tables/beds along their floor - they didn't seem to sleep! Finally, during a thunderstorm in the night, rain came in through the ceiling onto my daughter's bed - not great!
Stayed 9 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family hotel - great location.
We stayed in a lovely two bed apartment - very spacious and of good sized. The kitchen area was adequate with basic kitchen stuff (one frying pan, one pot, one knife). However, we managed to cook breakfast and a couple of meals. The hotel has two pools - one very busy with lots of activities and the other one quieter. Sunbeds were not a problem around the quieter pool (we went middle two weeks in July - but think that this might change the next few weeks - the other pool always was busy). Sunbeds were the basic plastic white ones - so not very comfy - but again, okay for short periods. We stayed at the quiet pool most days, but did venture to the busier pool to take part in the water polo. The entertainment staff were good at getting everyone involved. We didn't eat in the restaurant, as there are so many lovely restaurants in the marina to choose from. We found the bar drinks expensive compared to the local bars, so we didn't drink here either. The hotel do run a happy hour (4-5pm) but this only included beer and soft drinks!). The resort is lovely - a choice of good beaches within a 5-15 min walk depending on which one you choose. We also got the bus in to Ciutadella one evening for a change of scenery. fyi- as we booked through Hotels.com we were not entitled to the free entry to the water park next door - our two older teenagers did go and were not overly impressed, so we didn't feel like we were missing out anyway. Overall a great hotel and we hope to return.
Stayed 14 nights in Jul 2017

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Disappointing stay
Stayed here last year and loved the location so booked for another week this year. This time however ended up in Roc Lago Park 2 which is across the main road into Cala n Bosch and a 10 minute walk from the reception and resort. These apartments were inferior to the ones in the main block - broken locks in doors, old rusty looking bathroom, marked floors, broken plugs - the list is endless. Asked to move but was told they were full. Most disappointing for us was the distance from the restaurants/marina area as we have a disabled son and chose this property purely on its close proximity to everything the resort has to offer. So beware when booking - you may end up in the older more run down Roc Lago Park 2. Wouldn't return here when there are lots of nicer apartments in this area.
Stayed 7 nights in Jun 2017

6/10 Okay

Jane, London

Disliked: Property conditions & facilities
It could do with some more staff
Their systems had been for a few days when we arrived and recently back so the person in reception did not have much time for us. We requested an item that never arrived even though we did asked 3 times. The fridge was so noisy that it was hard to go to sleep in the living area by kitchenette. The mattresses felt new, of memory foam so comfortable but too warm. One of the beds was too noisy when turning round. There was hardly any kitchen utensils and the kettle needs replacing as a bit of a safety hazard. Every time we passed by reception it was too busy so we did not report the kettle or ask for another. The place was clean enough but sometimes the cleaners just popped in to drop new towels and empty the bins, did get the impression that they were overworked and working too long hours perhaps. Most staff were very pleasant.
Stayed 10 nights in May 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Good family holiday
Apartments basic but pool fab and location to lots of lovely restaurants was excellent we had a great stay. Hotel staff friendly would go here again
Stayed 7 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sophie, L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a great location
Me and my boyfriend and friends had a wonderful time here! It's in such a great place right next to the marine and the hotel staff were unbelievably helpful. There's also so many great activities around near the hotel such as: paragliding, sea kayaking, jet skiing, scuba diving and a glass bottom boat.

8/10 Good

Jacqueline, Somerset

Liked: Cleanliness
Basic but pleasant apartments
We had a nice week in Cala n Bosch at the Roc Lago Apartments. On first impressions, late at night, I was a little underwhelmed. However, once organised, it was fine. The 2 bedrooms were clean and comfortable and the bathroom and lounge were basic but functional and gave the added space for a family. We didn't cook at all. The kitchen is 2 hob rings which are very slow to heat up, a dodgy looking microwave, and a fridge. They come in every day to change towels, make the beds and empty the bins, which for self catering, really impressed me. The supermarket over the road sells nice fresh bread and croissants, so we made breakfast and ate it outside on the terrace. You have to pay extra for the TVs remote- we didn't bother, 30 Euro for the key to the safe for the week- you get a 10 Euro deposit back. You can eat at the hotel, but we are out every evening. El Pato was our favourite. The free wifi only works in reception or by the pool - pay extra if you need it in your room too. No ants - just keep your kitchen free of lots of sugar and nice and clean - we didn't see one ant! Staff were ok but we didn't really need them. We were disappointed that we couldn't keep our room on later (we were willing to pay) because they were fully booked. We had a late flight so it meant keeping bags with us by the pool, cases in a luggage room, but no where to shower or change other than the grubby poolside toilets. The pool gets busy and loud at times - it's a family resort - beach is great.

8/10 Good

Jack, London

Liked: Cleanliness, staff & service, room comfort
Would stay again
Lovely Hotel for the money - room was basic but clean - staff very friendly. Plenty of stuff to do in the local area even though it is the end of the season. Have already recommended this hotel to friends and Family.

8/10 Good

Peter, Warkworth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff nothing was too much trouble enjoyed breakfast and dinner.

4/10 Poor

Shahina , Essex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Pros Excellent Location Good Swimming Pool for Kids/Adults Breakfast was ok Cons Small ants in rooms Rooms very uncomfortable Wifi (paid €6 per day) was horrific No towels in rooms constantly had to go reception for towels No toilet rolls supplied again visits to reception Poor Mattress - I have back pain now! Overall Excellent location close to all shops and restaurants, safe for kids, aqua rock water park 5mins away. Buses to Ciutadella outside hotel beach about a 10min walk. Marina only 5mins away. However, I would urge people to go elsewhere with similar budget (£1300 for a week I spent) was horrified with the small ants in all rooms had to get rid everyday. Asked cleaners to spray insect spray they duly didn't have any. Rooms lacked towels and toilet paper. Bit on the small side. The worst mattresses ever ... I travel a lot. Need to see a physio about back and neck pain.

8/10 Good

Michael, Rickmansworth

Liked: Room comfort
Great!
We paid for a 'superior' apartment but were placed in an unloved looking apartment across the road from reception...it was ok but the decor was old and shabby. On questioning what was superior about it we were told they had made a mistake, were moved the next day and given free internet access for the week as compensation. Our new apartment was much nicer...modern, light and airy with adequate self catering facilities. Staff were lovely and very helpful. Bedding/towels were changed once in the week, apartment cleaned twice. There are 2 pools, one in each complex, both are good. The one over the road is more relaxed in a garden setting. Cala n Bosch has loads of restaurants around the harbour next to the hotel and there are 2 sandy beaches behind the harbour with lovely clear blue sea and a few fish for snorkelling fans! We would go back for sure. A nice easy family holiday.

4/10 Poor

Lynne , Surrey, England

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The location was fantastic, close to the marina.
We were staying in one of the two bedroom apartments, which was very basic. For 4 adults sharing, the second bedroom was too small, adequate for children. We also struggled with only one mirror in the bathroom, with four women sharing! The location was good, found the pool area too busy, but found another hotel with a quiet pool area nearby which made our holiday. For a reasonably priced holiday we were happy to put up with the basic apartment, but would probably not return.
View from pool area
Beach at 9am

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Apartments are in good location but not in the best of conditions - needs updating.

8/10 Good

David, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great appts
from arrival to departure, staff from reception,bar,dining room and domestic were friendly and helpful.

8/10 Good

Peter, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer Relaxation
Great holiday, accomodation was comfortable and clean. Well placed and staff friendly. Would recommend to anyone.

6/10 Okay

Verified traveler

Quaint hotel
Nice and clean rooms But drinks to expensive to really have more than a couple of drinks

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Good location - disappointing service
We returned to these apartments after 9 years. They haven't really changed! Good location, nice pool and our apartment overlooked the marina. However, the air conditioning was broken and, after complaining, I was told the air conditioning machines were new and, as under guarantee, could not be repaired by the hotel's own maintenance team. This was not my problem! We were given two portable machines, both of which were very noisy and had an outlet pipe which actually became very hot :(. The family in our neighbouring apartment told us they had been in ours initially and had been moved! We had been told there were no apartments to which we could have moved, apart from a one-bed, which was up a lot of steps and not suitable for my daughter who has mobility problems. We were offered meals in the hotel as compensation, which we eventually had three of - we hadn't wanted all-inclusive as we wanted to experience local restaurants. We were told, as our booking was through Expedia, we would not be able to have any compensation from the hotel directly as they didn't have our money!! The staff seemed to be trying to help but, whenever I was told management would be around, they simply weren't. Apart from the uncomfortable heat, the accommodation was adequate and clean. The food that we ate in the restaurant was fresh, plenty of choice and service was adequate. Nice pool, ten minute walk to beach and the marina is a lovely area to walk around and sit by.

10/10 Excellent

Royc, Wirral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartments were spotless, and well laid out.
The whole experience was fantastic. the staff were very polite and helpful, the facilities were spot on. The breakfast was really good value for money, and plenty of it. The location was right next to the shops, and the local bus stop. The beach was only five minutes away. You could also see the harbour from the hotel. We would definatley go back there.

8/10 Good

Rhonda, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday 29th May - 5th June 2015
Location excellent, staff couldn't be more helpful, apartment clean, spacious and very comfortable. Poolside is more suited to families with young children and loungers have no cushioned mat. That would be my only gripe but a very small one! Wouldn't hesitate to recommend Roc Lago Park and will definitely visit again.

6/10 Okay

sarah, suffolk

Liked: Cleanliness, staff & service
Close to all amenities
Very nice clean accommodation, nice pool, only down fall there was no evening entertainment

8/10 Good

Michael, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the price
I was pleasantly surprised with the size and quality of the room for the price and it was in a great location. However i didn't like that they wanted to charge extra for things like the room safe, wifi, and the tv remote! Also, it was a self contained apartment but they did not supply anything to do the dishes with, when i asked the housekeeper, she laughed at me and said i have to buy it...so i left the dishes for her to do after we checked out.

6/10 Okay

Janie, Belfast

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Basic 3 star
Went self catering in 2 bed apartment for 2 weeks. Very poorly equipped - no wine glasses, cafetiere, teapot or scissors. One sharp knife, no bread knife. (asked for wine glasses and told they are not available in self catering!) 2 hot plates (only one worked) no oven or grill. Microwave but no microwavable containers. Minimum crockery and cutlery. Probably the worst equipped 3 star self catering I have ever stayed in. We were near the road which was very noisy and the bins of the hotel across the road were emptied noisily at 3.30am daily!. Staff very pleasant and helpful. Cleaning 6 out of 7 days. Clean sheets and towels regularly. Nice place and good position convenient to marina, but a little "tired" in places. Would I go back? probably not these apartments.

8/10 Good

deh, d

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Standard apartments over the road from main complex but has own pool and bar. we preferred being in standard apartment as this complex a lot quieter than the main one as noise from entertaining all day. Apartment had toaster, kettle, fridge and microwave. Bring your own hairdryer as one in bathroom waste of time. Reception staff very knowledgeable. Only ate in hotel restaurant once as preferred the food in the many surrounding restaurants.

8/10 Good

AB, York UK

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Room was basic but clean. Couple of little niggles were sorted out promptly by the hotel staff. Breakfast plentiful but a bit stodgy for my taste, didn't try the evening meal so can't comment on that. The pool areas were clean and pleasant - one pool which seemed quite busy with children's activities etc but the other was quieter. Nothing fancy but it was all fine as a base for the holiday. Best thing is its location - shop across the road, lots of restaurants nearby. Very close to the harbour and only a short walk to the beach. There's also a bus stop just over the road if you want to get out and about and the buses are quite frequent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

naranja123, wales

Liked: Cleanliness
Good Location, basic apartments
Great holiday, nice chilled out week. Great location, apartments really close to bars, restaurants and beach. Small aqua park close by too. No iron in the rooms though, and is a hefty charge of €11 and €15 deposit. Hotel Reps were really helpful. Maid came every day with fresh towels. Overall a lovely place to stay!
Marina at front of hotel
Beach

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
We checked out after two nights and moved
We checked out after two night and moved to another hotel the toilet stunk the beds was hard the pool was freezing the food was horrid need I say more

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice enough if it wasn't for the management
We knew we weren't going to a Mandarin Oriental, early season prices were great and the staff was friendly. We were happy to ignore the knackered furniture, the tv not working despite giving £10 deposit for a remote, no toilet paper for a day and a half, the dusty blankets, the 3 days of recycled food and paying for beer not fit for consumption. We understand.... Two days before departure we requested to have a late check out, that by the way its available for a fee, but the night before leaving we were told that although we wanted to pay for a check out before their official checking in time, next days guest had priority over us and that the room will be occupied 2 hours before the check in. Only when we left we were offer a storage room for our luggage!! Nice one

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
very dated apartment, nice location near pool
Upon first impressions we were extremely disappointed with our standard apartment; it was very dated with peeling paintwork and old fashioned furniture; overall layout was not brilliant either. However, once unpacked and after a day or so we did get used to it. Due to initial disappointment, we did ask for an upgrade to a superior apartment however this was on the Friday and we were told there was no availability until the Monday; this would also cost a fair bit extra. We actually withdrew this request once we realised that the superior apartment layout was not really that much different, these newer apartments were also across the road on the main complex site and we soon come to appreciate our apartment location which was situated near the pool area; and on our complex side appeared much more relaxed. Easy access to internet in reception area for a small fee. Wifi difficult to obtain locally. Early morning alarm call requested and honoured.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Watch out for early check out
The only problem with the hotel was the lack of cooperation on the last day. With an 11am checkout and a 10pm flight we wanted a shower about 2pm, the staff were not very cooperative and we faced a lot of hassle getting showered.

6/10 Okay

Argi

Disliked: Cleanliness, staff & service
holidays
The only problem i found is that there were lots of ants, but there are everywhere.

10/10 Excellent

Annette, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel!
We were a family of 5, 2 adults and 3 children aged 15, 12 and 8. The hotel was great, very clean and friendly and the staff so helpful. A couple of times our air conditioner stopped working but after a call to reception, a maintenance man appeared 10 mins later and had it back on in no time. The food was also of an exceptional standard. It was buffet style with lots of choice and very reasonably priced, in fact our kids didn't want to eat anywhere else! Our best comments have to be saved for the amazing entertainment staff, Daniele, Rado Marlen and Suzanna. They made the holiday so much fun with lots of different entertainment for both adults and children. They worked so hard every day and always had a smile and a welcome for everyone. We would definitely go back to this hotel!

8/10 Good

Cathy of Norfolk

Liked: Cleanliness, staff & service, room comfort
Excellent Value without compromising on Quality
We only needed somewhere for one night, so wanted something cheep and cheerful. The Roc Lago far exceeded our expectations. Spotlessly clean, two reasonable sized rooms, air conditioning. Our apartment had a lovely view of the harbour, and I think most did. Staff were friendly and helpful. Would recommend these apartments for both short stop over like us but also for a longer stay.

10/10 Excellent

Janet, Manchester, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definately go back
My partner and I have tried various hotels and apartments in Menorca and would definately say that this is one of the better ones. It is ideally situated right at the side of the marina in Cala'n Bosch, so not far to walk to the bars and restaurants and only 5 minutes from the beach. The staff were extremely friendly and helpful, the apartments and all the public areas were very clean and also wheelchair friendly. The apartments were cleaned and towels changed every other day. We stayed on half board basis and although the choice was limited the food was generally good and as long as you didn't mind chips with everything you were ok. Overall we had a very enjoyable holiday and would certainly recommend the Roc Lago Park to friends.

8/10 Good

Camilla

Traveled with partner
Disliked: Cleanliness
Ottima posizione e struttura, siamo stati molto bene, ma pulizia nelle camere purtroppo inesistente.
Stayed 7 nights in Aug 2023

6/10 Okay

aina

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Situado en buen lugar, hay opciones de ocio y comida variados. Cala d'en Bosc a pocos metros. El apartamento en si muy nirmalito. Cocina muy poco cuidada y con pocos utensilios. Decir tambien que los cajones de guardarlos estaban sucios. Si querias hacerte comida ahí o guardarla todo lleno de hormigas, una pena Por nuestra parte no repetiríamos
Stayed 5 nights in Aug 2023

8/10 Good

Domenico

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Contesto simpatico e funzionale, appartamenti non proprio nuovi ma immersi nel verde curato. Da migliorare il servizio.
Stayed 4 nights in Aug 2023

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy bien situada
Stayed 2 nights in Jul 2023

4/10 Poor

JAUME

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
aparatamentos en deplorable estado, todo viejo, humedad, olor horrible dentro, la verdad una decepción muy grande. o renuevan o es mejor quedarse en casa, lo único a destacar es el bufet, la comida aceptable.
Stayed 2 nights in May 2023

6/10 Okay

beatrice

Disliked: Cleanliness, room comfort
Hôtel très ordinaire sur la Marina
Appart’hotel très ordinaire, à vieilli, literie pas très confortable. Petit déjeuner bas de gamme
Stayed 1 night in May 2023