Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler


Posted Jun 6, 2012
the staff was great, the room was clean and had plenty of space and was also nicely furnished. Easy access and off the road enough to miss the traffic noise.
5 out of 5
by A verified traveler

Stay on 5/27/12

Posted May 30, 2012
Very nice hotel. Room was spacious. Indoor pool was large. Nice breakfast selection. All for a reasonable price. Would definitely stay again.
4 out of 5
by A verified traveler

Graduation weekend

Posted May 23, 2012
The hotel was surprisingly nice. Our room had a "musty" odor, but other than that it was clean, comfortable and had decent furnishings. The breakfast was generous.
5 out of 5
by A verified traveler

Posted May 17, 2012 on Hotels
I have stayed at this Holiday Inn Express in Mentor several times in the past 2-3 years coming to visit my family and also used to live in the area and it is close to everything. I just want to thank the staff for being very friendly and helpful. The breakfast room is great.. Thanks,
5 out of 5
by Bill

Holiday Inn Express- Mentor

Posted Apr 24, 2012 on Hotels
Great value. Would definitely stay there again!
4 out of 5
by A verified traveler

NEW HOTEL NOT FAR FROM I-90 - go around back!!

Posted Apr 22, 2012 on Hotels
Very nice, clean hotel but not as close to route I-90 as I had hoped. Off Route 2 to Painesville. Excellent in terms of cleanliness and reasonable value. Strangest layout I have ever encountered however! One long hotel perpendicular to road. Signage directing to check-in/ registration (around back of hotel) horrible, especially at night. The convention portion of hotel at front near road (which makes some sense) but signage for hotel registration very low key if not visible. Great breakfast and pool facility at back of hotel end. Hotel room one big rectangle with TV positioned at front to accommodate small sitting area and first queen bed.
5 out of 5
by Mark from PA

Very pleased

Posted Apr 17, 2012
Pros: Excellent staff, clean and comfortable.
Cons: Dirty plates for continental breakfast.
Location: Convenient to Lake Erie, Cleveland, and Golf courses.
The Hotel was clean and comfortable, and guest the staff was excellent. I would stay there again if I travel through that area! (My only disappointment was that the plates & cutlery used for the continental breakfast didn't seem clean. Perhaps an issue with the dish washer?) I had to return several plates, and sort through a number of forks before finding clean ones, I felt comfortable using.)
5 out of 5
by A verified traveler from Smithville, OH

Holiday Inn Express in Mentor

Posted Mar 7, 2012 on Hotels
I was very pleasantly surpised upon checking into this hotel. Very clean, updated. Room was very comfortable and spacious. More than I bargained for. Great ammenities! Would definately stay here again.
4 out of 5
by A verified traveler

Posted Feb 21, 2012 on Hotels
Nice hotel, great rooms (small suite). Room was clean, I felt safe (female traveling alone). Drinks for happy hour were VERY reasonably priced. However, untreated ice outside in the morning caused me to fall down with my suitcase, but that was the only issue I had with this hotel.
4 out of 5
by Mona from State College, PA

Mainly good stay

Posted Feb 14, 2012
Pros: breakfast bar, well-planned rooms.
Cons: One employee attitude.
Location: Easy to get to--right off the freeway; walking distance to restaurants and movie theater.
Although overall this was a good stay, we did have a couple of issues. There was a microwave and refrigerator in the room, but no basic dishes or utensils. Also when we called the front desk to find out why our password was not working to connect to Wi-fi there was no answer the first time after 10 rings and when we did reach someone he said (very curtly) well, the password changes on Sundays. I know it was early, but he could have been a little more pleasant. On the plus side the breakfast bar was a nice plus and the lady who worked there was very pleasant.