Dear Sir,Thank you very much for this kind review.We're delighted to hear that our central location served as the perfect base for you to explore the charms of Menorca. It's wonderful that you were able to enjoy the magnificent views from our beachfront location and that our staff were able to contribute to a memorable stay. We appreciate your compliments on our gastronomic experiences, and we're glad that the food at our Cape Nao Beach Club & Restaurant, as well as our other dining options, met your expectations. Although the weather was not perfect during your stay, we're pleased that our amenities and the overall condition of the hotel continued to provide a comfortable and enjoyable room experience.We look forward to welcoming you back. Best wishes,Tomás Mielgo Pampín, Guest Manager

Dear Daniel,Thank you for taking the time to share your wonderful experience at our hotel.We are delighted to hear that you enjoyed your stay in one of our Junior Suites, with its lovely views and well-appointed amenities. It's great to know that The Level Lounge, with its complimentary drinks and tapas, added value to your stay. We appreciate your kind words about our Cape Nao restaurant, and we're glad you found the blind paella delicious and the wine menu to your liking.We apologize for any inconvenience you may have experienced at the Cape Nao Beach Club. We strive to provide a relaxing atmosphere for our guests, and we appreciate your feedback on the facilities and ambiance. We will take your comments into consideration as we continue to improve our services.We look forward to welcoming you back for another memorable stay in the future. Warm regards,Tomás Mielgo Pampín, Guest Experience Manager

Dear Julian,Thank you for your review of your recent stay.We are delighted to hear that you appreciated our fantastic location, lovely team, and the cleanliness of your room. Our team works hard to ensure that our guests have a memorable stay, and your kind words are truly appreciated.We apologize, however, for the issues you encountered with the food temperature and the lifts. We strive to provide a high-quality dining experience, and we will address your feedback with our culinary team to ensure improvements are made.As for the lifts, we will make sure to have them inspected and serviced to guarantee a smooth and quiet operation. Your constructive feedback is invaluable in helping us enhance our services.All of the team hope that we may be able to see you again in the future. Kindest regards,

Dear Mauricio,Thank you for taking the time to review your stay.We regret to learn that you found the room size and air conditioning to be unsatisfactory. Our rooms come in various sizes and configurations, and we strive to provide a comfortable environment for all our guests. We apologize for any inconvenience this may have caused and encourage you to consider one of our larger room options for a more spacious experience during your next visit. Furthermore, please do let us know at the time if you have any concerns about our air conditioning, our team is always on hand to assist and make any adjustments that might be necessary. Regarding the food, we offer a variety of dining options, including local Mediterranean cuisine, Italian specialties, and a buffet restaurant, all with a focus on quality and taste. We are sorry if our offerings did not meet your expectations and will take your feedback into account as we continuously work to improve our guests' experiences. We also understand the importance of a unique atmosphere and strive to create a memorable environment for our guests through our elegant modern design and stunning beachfront location.We hope that you will return in the future. Best regards,

Dear Sarah,Thank you for taking the time to share your feedback.We are thrilled to hear that you found our rooms clean, and bright, and enjoyed the perfect sea view from your premium room. It's wonderful to know that our breakfast offerings exceeded your expectations and that our staff provided efficient service. We appreciate your kind words about our restaurants and the quality of the food served. Regarding the use of QR codes for information, we understand that it may not be everyone's preference, and we're glad our team was able to provide you with physical menus upon request.All of the team hope that we may be able to see you again in the future. Kindest regards,

Dear Maria,Thank you for letting us know your opinion of your stay.We are delighted to hear that you appreciated our prime beachfront location and the cleanliness of our rooms. It's also great to know that you enjoyed the variety of dining options available at our restaurants.We apologize for any inconvenience you experienced during your stay. We understand that the room size may not have met your expectations, and we offer a variety of room sizes to accommodate different preferences. Regarding the kids' bed, we will take your feedback into consideration as we continuously strive to improve our guest experience. We are sorry to hear about your experience with our room service and will investigate this matter further to ensure it does not happen again. Our swimming pool area is designed to cater to both adults and children, and we offer an exclusive infinity pool for adults seeking a more serene experience. We understand that the beach sunbeds and parking fees may not be ideal for some guests, and we will take your feedback into account as we review our services and amenities.We hope to see you again in the future. Kindest regards,

Dear Sepideh,Thank you for taking the time to share your positive experience at our hotel.We are thrilled to hear that you enjoyed your stay overall and that you appreciated our scenic location. The glorious beach is definitely one of our main attractions, and we are pleased that you found it as breathtaking as we do.Furthermore, it is wonderful to know that your dining experience was to your liking. Our hotel indeed offers a variety of dining options, both on-site and nearby, and we are glad you enjoyed them.Regarding the beach chairs, we understand that renting them might not be ideal for some guests. However, this service is provided by an external company, and the fee helps maintain the quality and cleanliness of the beach area. We appreciate your understanding and hope this did not affect your overall experience.Nonetheless, we are grateful for your kind words regarding our dedicated team and we are delighted to know that they upheld the high level of service we are known for. We shall gladly share your compliments with them as your satisfaction is always our highest reward.We look forward to welcoming you back for another memorable stay in the future.Kind regards,Tomás Mielgo Pampín, Guest Experience Manager

Dear Stephanie,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you had a great stay and found the setting idyllic. Our prime location on the Menorca seafront, with breathtaking views of Cala Galdana beach, is indeed one of our top positive points. Regarding the absence of an iron in the room, we would like to inform you that ironing facilities are available upon request. In the future, please do not hesitate to contact our 24-hour reception for any assistance you may need. We are always here to ensure your stay is as comfortable and enjoyable as possible.Once again, thank you for your recommendation, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Tomás Mielgo Pampín, Guest Experience Manager

Dear Madam,Please accept our thanks for your kind review regarding your stay.We are delighted that you had a pleasant experience during your stay with us. We always aim to meet and where possible, exceed our guests' expectations and it's wonderful to receive such fantastic feedback.We look forward to welcoming you again. Best regards,Tomás Mielgo Pampín, Guest Experience Manager

Dear Guest,We are glad to receive such a positive review!We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to the pleasure of welcoming you back. Many thanks again,Tomás Mielgo Pampín, Guest Experience Manager

Dear Julie;First of all let me introduce myself, my name is Tomás Mielgo and I am the Guest Experience Manager of Meliá Cala Galdana.We really appreciate your nice words about our hotel and staff.Hope to see you in the near future.Kind regardsTomás Mielgo PampínGuest Experience Manager

Dear Harry;First of all, let me introduce myself, my name is Tomás Mielgo and I am the Guest Experience Manager at Meliá Cala Galdana hotel.We really appreciate your nice words about our staff and facilities.We are looking forward to welcoming you in the near future.Kind regardsTomás Mielgo PampínGuest Experience Manager

Dear James, First of all, thank you very much for the time spent on sharing your opinion and for your nice words. It is a pleasure for us knowing that you have enjoyed your experience at our hotel.We hope to see you back very soon at Meliá Cala Galdana.Best regards,

Dear Valeria; First of all, let me introduce myself, my name is Tomás Mielgo and I am the Guest Experience Manager of Meliá Cala Galdana hotel in Menorca. We deeply regret that we were not able to exceed your expectations. We would like you to give us a new opportunity to be able to change your perception. Kind regards Tomás Mielgo Pampín Guest Experience Manager

Estimada Valeria; Primero de todo, permítame que me presente, me llamo Tomás Mielgo y soy el Guest Experience Manager del Hotel Meliá Cala Galdana en Menorca. Lamentamos enormemente que su experiencia en nuestro hotel no fuera de su agrado. Nos gustaría que nos pudiese dar una nueva oportunidad y de esta manera intentar cambiar su precepción. Le puedo asegurar que nuestro objetivo prioritario es superar las expectativas de nuestros huéspedes y lamentamos que en esta ocasión no lo hallamos conseguido. Saludos cordiales Tomás Mielgo Pampín Guest Experience Manager