Ratings based on 801 Verified Reviews

4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Nice Hotel for the price

Posted Feb 19, 2017
Pros: Great continental breakfast, friendly staff, clean, comfortable room.
Cons: Sell soap in the laundry area. Carpet second level to deaden the sound on first level.
Location: Close to Outlet Mall, Mexico
Stayed 5 days to visit relatives in the area and shop. This hotel is in a convenient location for us.
Comment from Hotel Management
Feb 22, 2017 by GM, Hotel Management
Thank you for the review. We will work on correcting your requests.
3 out of 5
by A verified traveler

Close to event

Posted Feb 7, 2017
Stay was ok. Hotel needs to be updated, light fixtures not all working well & blow dryer not working at all. We will probably look for another place to stay next time. Breakfast was good, close to shopping & eating places.
Comment from Hotel Management
Feb 24, 2017 by GM, Hotel Management
I personally apologize for the inconvenience.
2 out of 5
by A verified traveler from Arlington, Texas

ISSUES WITH SERVICE

Posted Dec 16, 2016 on Orbitz
Pros: Housekeeping was above average.
Cons: Breakfast service and maintenance.
1) Problems began with my first attempt to check-in at a few minutes after 12:00 noon...the desk clerk wanted to charge me $20 for early arrival, but I declined and came back at 3:00 pm. 2) Then I discovered that the courtesy Lobby area computer was inoperative, and the clerk said that it had been down for a few days. Three days later the computer was STILL down and I was forced to find a public library to borrow a computer to check-in for my flight. 3) A hot breakfast was included in my room rate...but on the second day (12/14), the omelet cook was in a back room when I greeted her, so I waited by her station for 10 minutes...then she came out of her back room and told me and others that she would return to cook in another 10 minutes, so I left. On the third morning, I greeted the cook in her back room and again waited at her omelet station maybe 3 minutes before I left to walk to the Whataburger across the parking lot for breakfast. That cook had her priorities all wrong, and I suspect that she thought that since breakfast was comped then I, and other guests, should not mind waiting excessively for it.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 5, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good Hotel

Posted Nov 25, 2016
Pros: Location
Cons: WiFi
Location: Great Location 1 hr beach 20 min to Progresso walk to mall
great Breakfast only problem WiFi was not working
5 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
The water for the shower could've been hotter but overall the stay was excellent
4 out of 5
by A verified traveler

Posted Oct 28, 2016 on Hotels
We had a great stay! Kids loved the breakfast!
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
We are glad you chose our establishment for your stay. Hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago,il

Awsome place

Posted Oct 10, 2016 on Orbitz
The only thing was wrong is the ac unit making loud noisy sound
Comment from Hotel Management
Nov 7, 2016 by Front Desk Staff , Hotel Management
Thank you for the review, we will be sure to address this.
5 out of 5
by A verified traveler

Convenient and clean

Posted Oct 4, 2016 on Hotels
Walking distance to outlet mall and restaurants.
5 out of 5
Recommended
for Couples
by A verified traveler from Bossier City,La

Nice hotel

Posted Sep 27, 2016
Great location,Clean,comfortable and a great breakfast.What more could you possibly need.
Comment from Hotel Management
Sep 29, 2016 by Front Desk Staff , Hotel Management
Thank you for your review! Hope to see you soon.