Charming Hotel in the Heart of a Charming City!
Posted Jun 11, 2010
From the moment we arrived we felt welcome in our "home away from home"! It looks just like the photos online, which I appreciate because there is nothing worse than finding out you are not getting what you thought... The rooms were very clean and spacious. The shower was great (important to me), and there was no noise issue (husband is a light sleeper), except for the air conditioner! I hope they fixed that.
Everyone was very accomodating to all of our needs. We booked one day trip to Chichen It'za through the hotel that turned out to be just great. For all of our othere activites, we had family friends who took us everywhere. I am confidant that the hotel could have assisted us with everything the family did for us if we did not have them to guide us. In fact, I would have liked to speak more with Jorge at the front desk - he seems very passionate about guest services and hospitality!
My only complaint is the breakfast. When we arrived, we were given little tickets for Continental Breakfast, with the date on each ticket. When making reservations, you can choose to have a full breakfast included for an extra fee. I chose no breakfast, and assumed this must be complimentary with the room, as the tickets were given to us, and it was not for full breakfast. We only went to breakfast twice, but upon checkout, the charges were explained and there was a daily charge for breakfast. I did not protest, because I should have asked at check in. I will do so in the future.