Get an overview of this hotel4-star hotel with 2 outdoor pools and restaurant

Popular property highlights

Free self parking
Free WiFi
Restaurant
Laundry facilities
Smoke-free property

Situated near the airport, this hotel is within 9 mi (15 km) of Estadio de Beisbol Kukulkan, Macay Museum, and Plaza Grande. Merida Cathedral and Hidalgo Park are also within 9 mi (15 km).

Location

2 outdoor pools, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a coffee shop/café, and a conference center are onsite.

Hotel Features

Room Amenities

All 23 individually decorated rooms feature free WiFi and pillowtop beds. For a bit of entertainment, guests will find plasma TVs with satellite channels, and other amenities include patios and minibars.

Hotel Amenities

Hotel Amenities

Hacienda Santa Cruz features 2 outdoor swimming pools. The hotel offers a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, a shuttle from the hotel to the airport (available on request) is offered to guests. Complimentary self parking is available on site.

Hacienda Santa Cruz is a smoke-free property.

  • Breakfast available (surcharge) 
  • Airport transportation - drop-off (surcharge) 
  • Total number of rooms - 23 
  • Number of floors - 1 
  • Coffee shop or café 
  • Free WiFi 
  • Tours/ticket assistance 
  • Laundry facilities 
  • Spa treatment room(s) 
  • One meeting room 
  • Multilingual staff 
  • Garden 
  • Terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Luggage storage 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Conference center 
  • Free self parking 
  • Year Built 1640 
  • Smoke-free property 
  • Spa services on site 
  • Bar/lounge 
  • Television in common areas 
  • Wedding services 
  • Concierge services 
  • Number of outdoor pools - 2 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Free Wi-Fi  
  • Laundry facilities  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Premium bedding 
  • Patio 
  • Ceiling fan 
  • Air conditioning 
  • Phone 
  • Minibar 
  • Free bottled water 
  • Daily housekeeping 
  • Designer toiletries 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Shower/tub combination 
  • In-room massage available 
  • Iron/ironing board 
  • Desk 
  • Satellite TV service 
  • Free WiFi 
  • In-room safe (laptop compatible) 
  • Room service (limited hours) 
  • Individually furnished 
  • Individually decorated 
  • Pillowtop mattress 
  • Plasma TV 
  • Connecting/adjoining rooms available 
  • Hydromassage showerhead 

Where to Eat

Room service (during limited hours) is available.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11 AM.

"Valentina" - This poolside fine-dining restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Nearby Things to Do

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby 

Spa Services

  • Hot stone massage 
  • Swedish massage 
  • Prenatal massage 
  • Reflexology 
  • Sports massage 
  • Manicures and pedicures 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Massages 
  • Body wraps 
  • Body scrubs 
  • Number of treatment rooms 2 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Roll-in shower 
  • In-room accessibility 
  • Accessible bathroom 

Hotel Policies

Check-in

Minimum check-in age is 18

Check-in time ends at 11 PM

Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.
There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No elevators

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between MXN 107 and MXN 180 for adults, MXN 107 and MXN 180 for children (approximately)
  • Airport shuttle fee: MXN 500 per vehicle
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hacienda Santa Cruz
  • Hacienda Santa Cruz Hotel
  • Hacienda Santa Cruz Hotel Merida
  • Hacienda Santa Cruz Merida
  • Hacienda Hotel Santa Cruz Palomeque

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


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