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Reviews

4.3 / 5Very Good
26 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Airport
    Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    10 min drive
  • Popular Location
    Estadio de Beisbol Kukulkan
    14 min drive
  • Popular Location
    Parque Zoológico del Centenario
    24 min drive
  • Popular Location
    Museum of the City of Merida
    26 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Deluxe Room (Matrimonial)

    Room Amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Deluxe Room, 1 King Bed

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Room, 1 Queen Bed

    Room Amenities

    • Sleeps 2
    • 1 Queen Bed
    More details
  • Junior Suite, Multiple Beds

    Room Amenities

    • Sleeps 3
    • 1 King Bed and 1 Twin Bed
    More details
  • Junior Suite, Multiple Beds

    Room Amenities

    • Sleeps 3
    • 1 Queen Bed and 1 Twin Bed
    More details

About this area

Mérida

Located in Mérida, Hacienda Santa Cruz is in a rural location and near the airport. Notable landmarks in the area include Paseo de Montejo and Plaza Grande. Looking to enjoy an event or a game while in town? See what's happening at Estadio de Beisbol Kukulkan or Plaza de Toros de Merida.

Popular Location

What's nearby

  • Estadio de Beisbol Kukulkan - 14 min drive
  • Parque Zoológico del Centenario - 24 min drive
  • Museum of the City of Merida - 26 min drive
  • Plaza Grande - 27 min drive
  • Municipal Palace of Merida - 29 min drive

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 10 min drive

Restaurants

  • "Valentina" – Poolside fine-dining restaurant with a bar. Serves breakfast, lunch, dinner, and light fare daily. Reservations required.

About this property

Hacienda Santa Cruz

4-star hotel with 2 outdoor pools and restaurant
Along with 2 outdoor pools, this smoke-free hotel has a restaurant and a bar/lounge. Self parking is free. Additionally, a poolside bar, a coffee shop/café, and a conference center are onsite. All 25 individually decorated rooms feature free WiFi and pillowtop beds. For a bit of entertainment, guests will find plasma TVs with satellite channels, and other amenities include patios and premium bedding.
Hacienda Santa Cruz offers 25 air-conditioned accommodations with laptop-compatible safes and bathrobes. Rooms open to patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 42-inch plasma televisions come with satellite channels.
Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
2 outdoor swimming pools are on site.
The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: Free WiFi

Parking and transportation

Free self parking

Food and drink

Cooked-to-order breakfast available for a fee daily 7:30 AM–11 AM: MXN 107-180 for adults and MXN 107-180 for children
1 restaurant and 1 coffee shop/café
1 poolside bar and 1 bar

Things to do

2 outdoor pools
Shopping
Spa services

Family friendly

2 outdoor pools
Laundry facilities

Conveniences

Front-desk safe
No elevators

Guest services

Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Languages spoken

English
Spanish

Business services

1 meeting room
Conference center

Outdoors

Garden
Terrace

Spa

2 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - hot stone
Massage - prenatal
Massage - sports
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower

More

Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Ceiling fan
Pillow-top mattress
Premium bedding

Bathroom

Bathrobes
Hair dryer
Rainfall showerhead
Shower
Towels

Entertainment

42-inch plasma TV
Satellite channels

Outdoor space

Patio

More

Connecting rooms available
Individually decorated
Individually furnished
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in between 3 PM - noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

  • There is no front desk at this property. This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 107 and MXN 180 for adults, MXN 107 and MXN 180 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Property is also known as

  • Hacienda Santa Cruz
  • Hacienda Santa Cruz Hotel
  • Hacienda Santa Cruz Hotel Merida
  • Hacienda Santa Cruz Merida
  • Hacienda Hotel Santa Cruz Palomeque
  • Hacienda Santa Cruz Hotel Mérida
  • Hacienda Santa Cruz Mérida
  • Hacienda Santa Cruz Hotel
  • Hacienda Santa Cruz Mérida
  • Hacienda Santa Cruz Hotel Mérida
4.3

Very Good

5 - Excellent
13
4 - Good
10
3 - Okay
2
2 - Mediocre
0
1 - Poor
1
4.6
Cleanliness
4.2
Service and Staff
4.8
Amenities
4.7
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hacienda stay

Lovely hacienda with extensive hotel grounds, there are several pools and staff on hand to help with anything you need, the grounds are very quiet and somewhat dark at night. They do have a 10pm curfew or they close the front gates but you can call and request it stay open.

Stayed 4 nights in Jun 2019

4/5 Good

  • Liked: Cleanliness, property conditions & facilities, room comfort
  • Disliked: Staff & service

Some rude workers about

Clean and not what was expected for the area. The front desk lady was judgmental and rude and the onsite restaurant workers had better things to do than attend me in a reasonable time, I ended up walking out.

Stayed 1 night in Nov 2018

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hacienda Santa Cruz - Overall Positive Experience

Large, beautiful grounds with spacious rooms. At check-in we were told not to flush toilet paper down the toilet and to put it in the trash cans. Every day from 6-7pm they spray the Hacienda with bug spray so they advise you stay in your room. The smell seeps inside so if that bothers you, don't stay in your room. Our cousin got married at the Hacienda so we stayed there, and it was completely booked. They frequently ran out of beer, fruit, and items on the menu and I think it was because they are not used to accommodating so many people. It takes 15 mins for a cab to arrive, and it's a 30 minute drive into town. The area outside the Hacienda seems very poor. There is only one restaurant, but everything we tried was delicious. I would highly recommend the restaurant. The staff is nice but timid and very soft spoken. The pool by the restaurant has good shade and you can order drinks and food there too. The spa looked amazing but we didn't try it. We all got tons of bug bites even with bug spray. There was a small lizard in one of the drawers in our room. There is only a door to the toilet. The shower and bathroom is open to the rest of the room so there's no privacy there. Live music would be a nice touch. Overall, the Hacienda is very beautiful and we enjoyed our stay because the room was so charming and the AC was very powerful, the Hacienda was well maintained, the food was delicious and the pool was a great location for us all to hang out and relax.

Stayed 2 nights in Jul 2017

3/5

  • Liked: Cleanliness, property conditions & facilities, room comfort

Stay in Merida, Instead.

I cannot recommend this property. We had numerous problems. Starting at check-in, they tried to charge us for a room that was already paid for via Expedia/Hotels.com. Then, the maid left the water faucet in the shower dripping, leaving a puddle that my wife almost slipped in. As she is recovering from knee surgery, this is egregious. The wait staff in the restaurant are not wait staff but rather young men hired off the street who have no training and no interest in being professional waiters. My wife has near native speaking ability in Spanish so communication from her end was articulate and bicultural. Another problem was the mosquito spraying. While they warned us to stay in our room, there is a hole in the door that allows the odor to come in. Not okay for my wife who has asthma. I cannot recommend this property even though it is quiet, peaceful and located only 30 minutes driving from Merida. Finally, not cleaning pool chairs of bird droppings is not one would expect at a venue that purports to be a four star hotel.

4/5 Good

Pros: The biulding

Cons: The manager

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