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Room type

Standard Room, 1 King Bed

Max Occupancy: 3 guests (up to 2 children)

Junior Suite

Max Occupancy: 4 guests (up to 3 children)

 
 


Get an overview of this hotel4-star hotel with 2 outdoor pools and restaurant

Location

Situated near the airport, this hotel is within 9 mi (15 km) of Estadio de Beisbol Kukulkan, Macay Museum, and Plaza Grande. Merida Cathedral and Hidalgo Park are also within 9 mi (15 km).

Hotel Features

2 outdoor pools, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a poolside bar, a coffee shop/café, and a conference center are onsite.

Room Amenities

All 12 rooms boast jetted tubs and offer patios and 24-hour room service. Other amenities available to guests include plasma TVs, minibars, and premium bedding.

Hotel Amenities

Hotel Amenities

Hacienda Santa Cruz features 2 outdoor swimming pools. The hotel offers a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary manager's reception on select days. Public areas are equipped with complimentary high-speed wireless Internet access.

Event facilities include a conference center and a meeting room. This Merida hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Hacienda Santa Cruz is a smoke-free property.

  • Airport transportation - drop-off (surcharge) 
  • Arcade/game room 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Coffee shop or café 
  • Free reception 
  • Concierge services 
  • Conference center 
  • Designated smoking areas 
  • Dry cleaning/laundry service 
  • Free self parking 
  • Free WiFi 
  • Garden 
  • Gift shops or newsstand 
  • Laundry facilities 
  • Luggage storage 
  • Multilingual staff 
  • Number of floors - 1 
  • Number of outdoor pools - 2 
  • One meeting room 
  • Poolside bar 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Smoke-free property 
  • Spa services on site 
  • Spa treatment room(s) 
  • Television in common areas 
  • Terrace 
  • Total number of rooms - 12 
  • Tours/ticket assistance 
  • Wedding services 
  • Year Built 1640 

Family Friendly Amenities

  • Arcade/game room  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Laundry facilities  
  • Outdoor pools  

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Air conditioning 
  • Bathrobes 
  • Ceiling fan 
  • Climate control 
  • Free bottled water 
  • Free toiletries 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Hair dryer 
  • In-room massage available 
  • Iron/ironing board (on request) 
  • Jetted bathtub 
  • Minibar 
  • Patio 
  • Plasma TV 
  • Premium bedding 
  • Private bathroom 
  • Room service (24 hours) 
  • Shower/tub combination 

Where to Eat

The hotel offers a complimentary manager's reception on select days.

La Creole - Overlooking the pool and garden, this fine-dining restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

24-hour room service is available.

Nearby Things to Do

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby 
  • Ecotours nearby 

Spa Services

  • Number of treatment rooms 2 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Body wraps 
  • Body scrubs 
  • Ayurvedic treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Roll-in shower 
  • In-room accessibility 
  • Accessible bathroom 

Hotel Policies

Check-in

Check-in time ends at 2 PM

Check-in time starts at 1 PM

Check-out

Check-out time is 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 11 years old stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

Pets allowed, Maximum number of pets per room 2

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between MXN 107.804 and MXN 180 per person (approximately)
  • Airport shuttle fee: MXN 500 per vehicle
  • Pet fee: MXN 50 per pet, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hacienda Santa Cruz
  • Hacienda Santa Cruz Hotel
  • Hacienda Santa Cruz Hotel Merida
  • Hacienda Santa Cruz Merida
  • Hacienda Hotel Santa Cruz Palomeque

We should mention

Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

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