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Get an overview of this hotel4-star hotel with 2 outdoor pools and restaurant


Situated near the airport, this hotel is within 9 mi (15 km) of Estadio de Beisbol Kukulkan, Macay Museum, and Plaza Grande. Merida Cathedral and Hidalgo Park are also within 9 mi (15 km).

Hotel Features

This hotel features 2 outdoor pools, a restaurant, and a bar/lounge. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a conference center, massage/treatment rooms, and concierge services.

Room Amenities

All 12 rooms provide patios, minibars, and premium bedding. Other amenities available to guests include separate bathtubs and showers, in-room massages, and ceiling fans.

Hotel Amenities

Hotel Amenities

Hacienda Santa Cruz features 2 outdoor swimming pools. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered on select days. Public areas are equipped with complimentary high-speed wireless Internet access.

This Merida hotel also offers gift shops/newsstands, concierge services, and laundry facilities. Complimentary self parking is available on site.

Hacienda Santa Cruz has designated areas for smoking.

  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Free reception 
  • Concierge services 
  • Conference center 
  • Designated smoking areas 
  • Dry cleaning/laundry service 
  • Free self parking 
  • Free WiFi 
  • Gift shops or newsstand 
  • Laundry facilities 
  • Number of floors - 1 
  • Number of outdoor pools - 2 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Spa treatment room(s) 
  • Television in common areas 
  • Total number of rooms - 12 
  • Wedding services 
  • Year Built 1640 

Family Friendly Amenities

  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Laundry facilities  
  • Outdoor pools  


Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • Air conditioning 
  • Ceiling fan 
  • Climate control 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Hair dryer 
  • In-room massage available 
  • Minibar 
  • Patio 
  • Premium bedding 
  • Private bathroom 
  • Separate bathtub and shower 

Where to Eat

The hotel offers a complimentary manager's reception on select days.

La Creole - Overlooking the pool and garden, this fine-dining restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Nearby Things to Do

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby 
  • Ecotours nearby 

Spa Services

  • Number of treatment rooms 2 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Ayurvedic treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Roll-in shower 
  • Accessible parking 
  • In-room accessibility 
  • Accessible bathroom 

Hotel Policies


Check-in time starts at 1 PM


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 11 years old stay free when using existing bedding.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No pets or service animals allowed


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between MXN 107.804 and MXN 143.739 per person (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.

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