Ratings based on 48 Verified Reviews

4.7 out of 5
95% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Savannah GA

A splendid place to relax

Posted Mar 18, 2017
We enjoyed everything about Hacienda Temozon. The amiable and efficient staff is led by Jorge, a charming manager who takes his job as host seriously but handles it with a light touch. The rooms are spacious, nicely appointed, and spotlessly clean. The food is great and very reasonably priced. Lots of interesting places to visit in the area. We recommend it without reservation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Old world hacienda

Posted Nov 27, 2016
Felt like being transported back in time to a Spanish plantation. Rooms were amazing. Restaurant terrace was nice. You can tell hotel peaked a few years ago and can use some new investment/upgrades. Mainly pool and spa. Very much worth a stay and experience
5 out of 5
by A verified traveler from New York City

extraordinary

Posted Sep 11, 2016 on Hotels
The hacienda is a romantic and elegant setting. the swimming pool and gardens are fabulous. It has a wonderful spa and a visit to a private cenote. The staff is so helpful, courteous and friendly. The food is great offering a variety of Mexican and international cuisine.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear guest: On behalf of Hacienda Temozón I thank you for having chosen us for your stay during your recent trip to this marvelous city, as well as your comments and feedback, they help us to continue improving to offer the service and attention you deserve, I hope to welcome you again in this your home Hacienda Temozón, a Luxury Collection Hotel. Jorge Zepeda Resident Manager
5 out of 5
by A verified traveler

Posted Sep 4, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Estimado huésped: A nombre de Hacienda Temozón le agradezco habernos elegido para su estancia durante su reciente viaje a esta maravillosa ciudad, así como sus comentarios y retroalimentación, estos nos ayudan a continuar mejorando para ofrecerle el servicio y atenciones que usted merece. Me alegra mucho el saber que hemos superado sus expectativas con nuestro servicio así como las memorias que se lleva de este mágico lugar. Espero poder tener el placer de recibirlo nuevamente en esta su casa Hacienda Temozón, a Luxury Collection Hotel. Jorge Zepeda Gerente Residente
5 out of 5
by Nestor from Miami, Florida

Hacienda Temonzon is simply Hacienda TERRIFIC!

Posted Jul 16, 2016 on Hotels
Our stay was simply terrific. From the moment we drove onto the Hacienda property until we left we felt totally comfortable and relaxed. The staff was very attentive to our every need. We went to relax and we did. The bed was perfect and the sheet and duvet of the finest quality. We felt like we were sleeping on a cloud. Our room had a terrace with an outdoor bath that the staff filled with warm water and surrounded the bath with flowers and candles for a romantic and private (there was a rock wall providing privacy) outdoor bath. They also provided scented bath salts and very comfortable and absorbing bath towels. It was like a dream. The birds singing beautiful songs with the a canopy of trees providing shade and the flowers used to decorate the bath. The Hacienda was beautifully decorated and restored to what I can only imagine it looked like in the prime of its past. The dining room was in a terrace and the meals were delectable, the prices reasonable. Again the service was impeccable. There was also a private cenote that you can go to on a donkey drawn carriage. That was a nice excursion. At the end of the evening we would get a knock on the door for staff to come in to bring us a treat from the chef and to prepare our bed for the nights sleep. They were so attentive and work at a quick pace. Our stay was Terrific and Phenomal and the next time we visit Mexico we will certainly come again. We loved it very very much! Thank you, N. M.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear guest: On behalf of Hacienda Temozón I thank you for having chosen us for your stay during your recent trip to this marvelous city, as well as your comments and feedback, they help us to continue improving to offer the service and attention you deserve, I hope to welcome you again in this your home Hacienda Temozón, a Luxury Collection Hotel. Jorge Zepeda Resident Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Texas

Perfect for relaxation retreat

Posted Dec 1, 2015
Pros: The architecture and the service.
Cons: A shuttle to the city or airport.
The Hacienda is so peaceful and the service is great. It's a great place to retreat for the weekend!
Comment from Hotel Management
Nov 4, 2016 by Jorge Zepeda, Resident manager, Hotel Management
Dear guest: On behalf of Hacienda Temozón I thank you for having chosen us for your stay during your recent trip to this marvelous city, as well as your comments and feedback, they help us to continue improving to offer the service and attention you deserve, I hope to welcome you again in this your home Hacienda Temozón, a Luxury Collection Hotel.
5 out of 5
by IVAN from Mexico

Like a time machine

Posted Apr 29, 2015 on Hotels
Lovely place in middle of Yucatan forest , almost paradise. You get transport to late 1800s. As always living among nature has some drawbacks, so be careful to walk shoes less at night. I went to brush my teeth at night and lucky enough to see the "Scorpion", before stepping over him. Is a place to relax, don't expect discos, bars or fancy restaurants. If you are the kind of guys that always travel and havent had the time to read a book , enjoy silence and being pamper by your host , then this cant be the wrong option.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear guest: On behalf of Hacienda Temozón I thank you for having chosen us for your stay during your recent trip to this marvelous city, as well as your comments and feedback, they help us to continue improving to offer the service and attention you deserve, I hope to welcome you again in this your home Hacienda Temozón, a Luxury Collection Hotel. Jorge Zepeda Resident Manager
4 out of 5
by Karla from mexico city

great place to relax

Posted Feb 5, 2015 on Hotels
good restaurant , great place and service
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear guest: On behalf of Hacienda Temozón I thank you for having chosen us for your stay during your recent trip to this marvelous city, as well as your comments and feedback, they help us to continue improving to offer the service and attention you deserve, I hope to welcome you again in this your home Hacienda Temozón, a Luxury Collection Hotel. Jorge Zepeda Resident Manager
4 out of 5
by Fabricio from Romero

Luxury Hacienda in Yucatan

Posted Sep 20, 2014 on Hotels
This is a very good hotel located about one hour from Merida in a peaceful small maya village. This is a restored Hacienda, with careful details in the restoration works. For those that don't know what a Hacienda is, these used to be a combination of estate, Factory and plantation of the henequen fiber, which was used for many types of products in the early XX century. Every room of the Hacienda used to be one of rooms dedicated for some of the functions, so in our case was the dispensary, or pharmacy I guess. The pool is very well appointed, next to the old machinery room which you can enter and see the old engine which would provide motion to all the machinery. Things I didn't like about my stay was the toiletries at the bathroom, they are in small ceramic pots which don't say what type of product you're using and also the bed was extremely soft, you could drown yourself in bed. Appart from this, the food at the restaurant was just fine, nothing extraordinary and a place with a very relaxed atmosphere to rest.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear guest: On behalf of Hacienda Temozón I thank you for having chosen us for your stay during your recent trip to this marvelous city, as well as your comments and feedback, they help us to continue improving to offer the service and attention you deserve, I hope to welcome you again in this your home Hacienda Temozón, a Luxury Collection Hotel. Jorge Zepeda Resident Manager
4 out of 5
by CJ from BCS

Gorgeous hacienda hotel

Posted Jan 7, 2014 on Hotels
This hotel is simply breath-takingly beautiful. But I do feel there are a few things that prevent it from being a true luxury destination in line with its pricing. We were less than impressed with the greeting when we drove up the driveway, a situation that only got worse when we began checking in. Turned out they had lost our reservation! What followed was a 90 minute-long comedy of errors I hope to never repeat again. Once we had settled in, a very large bus tour group arrived which had obviously booked the majority of hotel's 28 rooms that night. The chaos of such a large group in the lobby and restaurant that night ruined any sense of luxury or romance. Luckily their bus left early the next morning and the sense of calm returned to the hotel. If you are looking for a romantic getaway, I would check to make sure there are no package tours checking in during your stay.