Ratings based on 289 Verified Reviews

3.7 out of 5
85% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location....right in the heart of town

Posted Sep 19, 2017
Pros: Staff and breakfast
We loved staying at Caribe Inn. The location was perfect with restaurants (Burger King and Dairy Queen were surprise finds) and shops and cathedrals nearby. The staff was extremely helpful and friendly and the breakfast was delicious. Would definitely recommend and we hope to visit again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Excellent location

Posted Aug 26, 2017
Pros: The location
Cons: A mini fridge in the room to keep water cool would be nice.
Lovely hotel, staff were wonderful. The rooms are a bit dated but very clean and beds were comfortable. Bathroom a little small and water pressure poor. But the location and staff made up for it! The water cooler provided to fill up water bottles was a great idea.
5 out of 5
Recommended
for Everyone
by A verified traveler

NICE

Posted Aug 23, 2017
Pros: IT WAS CLOSE TO EVERYTHING
Cons: THE SERVICE AT FRONT DESKGOOD
THE FOOD IN THE RESTAURANT WAS EXCELLENT. THE ROOMS CLEAN.
3 out of 5
Recommended
for Everyone
by A verified traveler from El Salvador

Excellent location, confortable suite but....

Posted Aug 20, 2017
Excellent location...all downtown places are very cloae to the hotel....but it needs to improve its services ...hotel employees are not so kind....bathroom was dirty...restaurant with a very short menu...
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Very nice space and comfortable. Very well located

Posted Jun 7, 2017
We just stayed 1 night but it was agreatexperience. The swimming pool wasn't working which could have been fun to refresh myself in that hot weather of Merida. The hotel is in perfect condition and love they keep it with that apparience that I guess was originally build. It just makes you feel in tune with the city's history.
Comment from Hotel Management
Jun 16, 2017 by Luis, Hotel Management
We are sorry that the pool was not in operation during your stay we are arranging to give a better service, only closed a few days to give you maintenance and we thank you very much that you have chosen us as your obcion de ospedaje to be in Merida, we hope We will soon be able to serve you with all our facilities at 100. Thank you!
3 out of 5
by A verified traveler

Good overall

Posted Jun 2, 2017 on Hotels
The hotel has a nice "colonial" setting with an excellent location in downtown Merida, a bit away of traffic noise and a fair price. My room was confortable with a good bed and clean, but it was on the top floor and there were some issues with the air conditioning and the cold water in the shower. Restaurant needs to improve. Food was low quality and there is a problem when you can not get a decent omelet for breakfast. Nevertheless, there are plenty of good restaurants nearby where to get good food. The public market is just 7 min. away and you can find local fruits and vegetables as well as all local products.
Comment from Hotel Management
Jun 16, 2017
We are very sorry for the inconveniences in your room we would love to be able to indicate which room is the one that occupies to be able to review the points that it mentions to improve them in order to always offer a better service day by day! Thank you and we hope you will give us the opportunity to serve you again.
4 out of 5
by Karen

Posted May 28, 2017 on Hotels
Beautiful hotel with great views. Good central location. A/C, hot water, and WiFi all worked fine. Cool history, nice staff, great experience.
Comment from Hotel Management
Jun 16, 2017
We are very pleased with your stay in hotel caribe and know that while we were with us we could meet your needs for hotel caribe the first thing you are our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from Key Largo

I love this hotel! I wouldn't stay anywhere else.

Posted May 28, 2017
Pros: The architecture, art, central plaza, pool, comfort and charm are all wonderful. And the location is perfect.
Cons: My only concern is that the wait staff in the restaurant are very slow. The food, however, is excellent.
Location: The plaza, a must see, is one half block away. Plaza events are advertised in the hotel lobby. The nearby restaurant Coyote Maya is exceptional.
Merida is a charming, very old city as is Hotel Caribe. This is my second trip to Merida and I wouldn't stay anywhere else.
Comment from Hotel Management
Jun 16, 2017 by LUIS, Hotel Management
Thank you very much for your words and your comments we will take care to always be adjusted for your satisfaction, we hope that in the third occasion that merida visits we will return to serve you and offer you the best service because for caribe hotel the most important you are our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from nebraska

Posted May 16, 2017
Beautiful historic hotel. Excellent location in historic centro. Staff was friendly and accommodating
Comment from Hotel Management
Jun 16, 2017 by luis, Hotel Management
We love to read your comments we are always improving to provide a better service day by day, because for hotel caribe is very important you are our guest.
3 out of 5
by Kevin

Hotel Caribe really needs a facelift

Posted May 11, 2017 on Hotels
The hotel has beautiful architecture but is pretty run down. We tried the restaurant and it wasn't good. My wife freaked out when a large cockroach scurried up the column next to her. We were on the third floor and there was no elevator - at least we got our exercise each day!
Comment from Hotel Management
Jun 16, 2017
We are sorry to read that your stay was not good with us, we will take into account your comments to constantly improve for you.