Ratings based on 797 Verified Reviews

3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok Hotel

Posted Jul 4, 2017
Very helpful front desk staff. Breakfast simple, but ok. AC can be updated with minisplits to replace noisy window type AC. Hotel is within walking distance to Plaza Independencia and Lucas Galvez market. Most hotels is downtown Merida are similar. Family owned and operated.
5 out of 5
by Michael

Posted May 31, 2017 on Hotels
Great hotel! Beautiful lobby / dining area and pool area. Rooms were great for the price and the AV units worked wonderfully. Perfect for cooling off after a hot day! The stay included a breakfast of eggs, beans, and potatoes. It was all very good and hardy. Much more than I was expecting! Overall, this place is great. Would definitely stay here again and recommend it to friends. It's in a great location also, just a few blocks from the main plaza!
5 out of 5
by virginia

Fabulous!

Posted May 28, 2017 on Hotels
What an amazing gem! Pristine, beautiful layout, lovely people, fantastic outdoor pool, lounge area, rooms and internet. The breakfast buffet did the trick, toast, eggs, coffee which is all i need but there was way way more. The air conditioning blasted cold air, the washroom large and private. The hotel was a short walk to all the action and is in a really safe place. We loved it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Near Centro; lots of restaurants

Posted May 23, 2017
Pros: Service excellent, price amazing and rooms excellent. Overall superior value.
Cons: Breakfast was disappointing but adequate.
Location: Near Centro and lots to do/see.
The hotel is excellent and I enjoyed my stay. Stayed longer than originally planned. Breakfast was a little disappointing as it was quite limited and not very appealing. Not a criticism as much as something to consider as much for management as prospective guests. Staff friendly and helpful.
4 out of 5
by Elvia

Very good hotel nice and clean !!

Posted May 23, 2017 on Hotels
Very nice hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Excellent value

Posted May 19, 2017
Pros: Everyone friendly and room superior.
Cons: Restaurant, which is excellent, was closed first week.
Location: Near city center, lots to do. Chinese food restaurant nearby with dinner for US$4.00.
Top quality stay at excellent value. Stayed around the world and no better value for price.
4 out of 5
by Marisela

This traveler left a rating score only Posted May 2, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the main square.

Posted Apr 6, 2017
Great pool area. Did not have an opportunity to use any other things in the hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Wonderful, convivial hotel in the heart of Merida

Posted Mar 30, 2017 on Orbitz
Pros: Everything!
This lovely hotel may not look like much from the outside, but step through the front door and you're transported to a wonderful new world. The desk staff is friendly and ways willing to draw you maps for anything that you need, plus willing and able to suggest good outings. Breakfast is very nice and filling with good "Meridan" details - frijoles mexican was great!! And the potatoes with green chilis was a hit!! Amazing, fantastic coffee every morning and all in a wonderful setting! We enjoyed our Mexico experience! This may not be the Hyatt, but why come to Mexico and expect a New York Hotel - this is so much better as it had the atmosphere for the trip! The hotel is in the middle of the downtown district with great accessability to everything, yet is quiet at night with wonderfully comfortable beds for restful sleep! Thank you very much for a wonderful stay!!
4 out of 5
Recommended
for Everyone
by A verified traveler from New England

Conveniently located to downtown area.

Posted Mar 28, 2017 on Orbitz
Nice hotel with very helpful staff. The breakfast was good. This is a no frills hotel and I'd return