Ratings based on 144 Verified Reviews

3.6 out of 5
72% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by Derek

5 Star rate

Posted Aug 12, 2017 on Hotels
Very good hotel and experience
Comment from Hotel Management
Sep 14, 2017
Dear Rachel, first time I would like to thank you for the excellent qualification that you've given us, and I would also like to thank you for your comments. We are waiting for your next visit. Sincerely, José María Valadés (Manager)
5 out of 5
by A verified traveler

Posted Jun 10, 2017 on Hotels
Comment from Hotel Management
Oct 23, 2017
Estimado cliente, muchas gracias por valoración que ha hecho de su estancia con nosotros. Quedamos a la espera de su próxima visita a Mérida. Atentamente, José María Valadés (Director).
5 out of 5
by A verified traveler

convenient, nice/clean washroom hotel.

Posted Dec 3, 2016 on Hotels
checked in without problems even late at night.
Comment from Hotel Management
Oct 23, 2017
Thank you Mr Desmond for your kind words to our hotel. Best regards. Jose María Valades (director)
3 out of 5
by A verified traveler

Posted Nov 11, 2016 on Hotels
Good location for travelers from the south en route to Madrid. Apart from the uncomfortable bed and rather poor lighting in the room it was ok.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear Customer, We thank you for leaving your comments. We take note to continue improving on our customer services. We look forward to receiving you on future occasions. Best Regards. José María Valadés (Manager)
3 out of 5
Recommended
for Everyone
by A verified traveler from Argentina

hotel to expend one or two nights (in transit)

Posted Jun 29, 2016
Pros: The place and the garden
Cons: Should be adviced that the property is under renovation (construction)
Location: Visit Merida
Hotel was under renovation with noise and paint smell
Comment from Hotel Management
Nov 7, 2016 by José María valadés (Manager), Hotel Management
Dear Guest, Thank you very much for your visit. Ewe hope to see you soon. Best regards. José María valadés (Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon, USA

Nice place to stop and rest one travel day

Posted Jun 19, 2016 on Orbitz
Pros: Staff very responsive. When my phone did not work (the front desk could not hear me), they came to my room to inquire about my needs. GREAT!
Cons: Include a continental breakfast even with the lowest rate ... great for travelers like me.
Needed a clean place with a good place and found this one at a good price. Hotel is still in finishing stage but it does not interfere with the quality of the room.
Comment from Hotel Management
Nov 7, 2016 by José María valadés (Manager), Hotel Management
Dear Guest, Thank you very much for your visit. We hope to see you soon. Best regards: José María valadés (Manager)
4 out of 5
by Susan from Devon

Merida worth seeing

Posted Apr 1, 2016 on Hotels
The hotel is outside the town and their car park is free, so we drove into town and found parking easy and cheap. It is probably a 20-30min walk. The hotel is obviously a popular wedding venue as everthing outside was being made ready. Our room was very nice with a big window opening onto a view over the pool to the garden. The rustle of palm trees and birdsong in the mornings was lovely. The bed was comfy and the bathroom good. The Roman sites in Merida are well worth seeing.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear Susan, We thank you for leaving your comments. They are of great help to us, to continue improving in our customer services. We look forward to seeing you next time. Best regards. José María Valadés (Manager)
4 out of 5
by youngho from Seoul, Korea

Friendly..

Posted May 28, 2015 on Hotels
Good bu thard to communucate. No one speaks English.
3 out of 5
by edward from earth

Quick stop near highway.

Posted Jan 31, 2015 on Hotels
Nice enough for a quick stop. I was passing through and needed to sleep. The bar food was ok.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2015
Staff were very helpful. We had the wrong date booked. They took our reservation anyway. We were provided good information about the town.