Ratings based on 133 Verified Reviews

3.7 out of 5
68% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Feb 14, 2018
We left the next morning and went to wyndham The Wyndham is excellent
3 out of 5
Recommended
for Everyone
by A verified traveler

Merida stay

Posted Feb 7, 2018
Hotel in great location for centre and restaurants with parking which is a bonus for historic centre of town. Breakfast poor with very little choice and poor service
3 out of 5
by A verified traveler

On the main Calle. Close to parks, shopping etc

Posted Jan 21, 2018
Food was not great... under renovation /construction Bed very hard
Comment from Hotel Management
Jan 22, 2018 by Maison del Embajador, Hotel Management
We feel that breakfast is not to your liking, we will work hard to solve the problem. Thank you!!
2 out of 5
by A verified traveler from New York

Wait until construction is done to stay here

Posted Nov 29, 2017
My experience here was unpleasant. Although the gentleman who we dealt with in the end did his best to accommodate us. Check in was at 3pm but we did not get our room until 4:30. Initially we were only going to have to wait 20minutes, but that was not the case. When we got to the room we had no toilet seat and no hot water. The next morning major construction began at 8:30am. They were right above our room banging on the ceiling with hammers. The hotel would not refund us any of our money but it was so bad we booked to stay at another hotel nearby.
Comment from Hotel Management
Dec 5, 2017 by Maison del Embajador, Hotel Management
We regret the situation, we appreciate your comments we are working to solve the problem. Thanks again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Celestun, Yucatan, Mexico

Clean, inexpensive hotel close to everything

Posted Nov 4, 2017
Pros: Location, comfort, price
This is my third stay in this hotel. Location, location, location. This hotel is within a short walking distance to the most popular areas of Centro Merida. The staff is friendly and helpful. The rooms are clean and comfortable. The swimming pool area is beautiful and the nightly rates are incredibly inexpensive
Comment from Hotel Management
Nov 25, 2017 by gerencia, Hotel Management
gracias Janet Es un placer tenerla en casa ojala vuelva pronto a Merida. saludos!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City

Convenient, nice hotel close from downtown.

Posted Sep 25, 2017 on Orbitz
Pros: Friendly staff, location, cleanliness and found it parking convenient. "Domi" was always on top of everything. She should be the front desk person!
Cons: Air conditioning in Room 310 needs to be serviced. Male clerk was not not very friendly. He needs to be trained better for quicker check-in.
Location: Downtown and Paseo Montejo are within walking distance.
It was not the best check-in experience.The reception clerk could not find my booking in the system and after a 30 minute wait, he assigned us a room for a 3-days and told me we´d have to be moved to a different room on our last night. We were about to be taken to our room when another employee told him that room was taken. We had to wait another 15 minutes and were finally given a room. The room was clean, convenient and nice with a Mexican flair. The only complain I have is a noisy air conditioner; the fan was rattling more than normal. Staff was amazingly friendly and would bring us fresh towels and toiletry items when requested. There was one day when our room was not serviced due to lack of maids but I do not consider that a big deal after all. The hotel is located walking-distance from downtown, which is convenient. They have parking for guests and though tiny, we always found a spot available.
Comment from Hotel Management
Nov 23, 2017 by gerencia, Hotel Management
Muchas gracias por sus observaciones, trabajaremos duro para mejorar los puntos mencionados.
5 out of 5
by A verified traveler

Little gem in Merida

Posted Aug 10, 2017 on Hotels
Love this hotel. Clean friendly excellent location.
Comment from Hotel Management
Aug 12, 2017
Thank you for your comments, we work for you every day. Come back soon to Merida!
4 out of 5
Recommended
for Everyone
by A verified traveler from Taos, NM

Courteous staff, excellent location

Posted Aug 5, 2017
Not a fancy hotel, but a good one, which reflects the character of the city of Merida. Breakfast is good, pool is wonderful. The right location on Parque de Lucia.
Comment from Hotel Management
Aug 5, 2017 by Maison del Embajador, Hotel Management
Good morning We love to read your comments as it helps us to keep growing for you. I hope to come back soon. Have a good day.
4 out of 5
by YVETTE

Fabulous location

Posted Jul 27, 2017 on Hotels
Nice pool area, good breakfast, cost extra but was very inexpensive, bathrooms nice. Only drawback for this American us that there is absolutely no English TV. Some reception employees were better than others with their English. Area fantastic. Will definitely come back. I used to live in the neighborhood and is a perfect place for me to return for my next visit.
Comment from Hotel Management
Jul 31, 2017
good morning We love reading your observations, the cable channels are in both English and Spanish. Thank you for your comments, we have improved for you. regards!!
4 out of 5
by John

Posted Jul 20, 2017 on Hotels
Comment from Hotel Management
Jul 22, 2017
Le agradecemos su puntuación seguiremos trabajando.