Ratings based on 151 Verified Reviews

3.2 out of 5
72% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Location is very accesible to everything

Posted Jul 13, 2017
Staff are very nice , the bed is terrible, the price for the room is good
Comment from Hotel Management
Jul 28, 2017 by Posada Toledo, Hotel Management
We thank your preference. We are working very hard to improve all our services. We are going to verify what you say. Thanks again for your comments.
3 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Posted Apr 16, 2017
The staff was helpful and friendly. It was located close to the plaza and local bus stop. The tours offered were great and it was convenient to have the excursions pick you up from the hotels.
1 out of 5
by Nancy

Drywall and gardens failing downward

Posted Mar 27, 2017 on Hotels
The hotel was very disappointing based on the pictures from the website that I booked through hotels.com. The attractiveness from the pictures was the main reason I choose this hotel. The gardens were uncared for, overgrown, unattended. The room had drywall peeling from it. The bathroom towels were old, fraying, gray and luxurious at all. There were only two towels in the room. The TV remote came without batteries. There was one container of water downstairs in the lobby area that was mostly empty while we were there and cups we had to request. I wouldn't stay there again and or recommend it to anyone. I was very grateful for the kindness, generosity of David the front desk clerk who's just in his second week on a new job. He's wonderful. It was disappointing staying there, after staying the weekend before in Merida at another hotel in the same area that hotels.com offered a secret pricing. The previous hotel was outstanding. Unfortunately this one not so much.
2 out of 5
Recommended
for Everyone
by A verified traveler

Old hotel... pictures a bit deceiving.

Posted Feb 20, 2017
First room had no hot water. Second room had no toilet seat. 3 beds and only one had a reasonable mattress. It could be charming as it has a lot of character.
2 out of 5
by A verified traveler from San Antonio, Texas

Cheap hotel, near to everyplace, pretty patio.

Posted Feb 19, 2017
Pros: Very pretty patio and dining room. It was close to everything. Staff was wonderful, friendly, helpful. Clean ironed sheets everyday.
Cons: Everything could be improved.
Location: It was close to Plaza Santa Lucia where there were about 9 excellent restaurants, and there were several coffee shops nearby. Many car rental places.
This hotel needs a lot of upkeep! It was a shock to see the room they took us to upon our arrival---not any of the ones shown in the pictures!!! And, I had no idea how to contact Expedia to get another hotel. We had to pay extra to get one of the rooms like the ones in the pictures on Expedia!!! Rooms were very clean, ironed sheets and air conditioning. Very, very loud traffic and air conditioning unit!!! We had also paid for our breakfasts, but that was another disappointment. They didn't have butter two of the three days we ate there and on one day they had no ham. We were not allowed to change from the American Breakfast we had paid for!!! Also had to pay for 1 strip of bacon. Coffee was mediocre and the milk was limited!!! The rest of the days we went to have our breakfast elsewhere. Staff was GREAT!!! Victor was very embarassed when I complained about the restaurant. The toilet did not flush solids away--We had to use the trashcan to put enough water in the toilet to get it to go!!.. It was better than camping out, though.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

A charming colonial posada!

Posted Feb 10, 2017 on Orbitz
Pros: The location.
Cons: The bathroom could be updated - no mirrors or hairdryer. The toilet seat was broken when we arrived but the maintenance man fixed it quickly.
Location: Plazas, cathedral, theaters, restaurants, museums, a walk to the Montejo to see the beautiful colonial houses.
The Hotel Posada Toledo was highly recommended to us. It is a 200-year old converted house. Our room was on the ground floor, one king bed and two singles with a sitting area, closet and bathroom. The staff is very helpful and service oriented. There is a communal breakfast area, garden, refrigerator and safe. It is within walking distance of the major plazas, excellent restaurants, a symphony hall and theaters. If you are looking for a modern, upscale accommodation, this is not the place. But for the price and the location, you can't beat it!
4 out of 5
by A verified traveler

Posted Nov 4, 2016 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Thanks for your preference!
3 out of 5
Recommended
for Students
by A verified traveler

Old but OK. Located close to the center of the t

Posted Aug 10, 2016
Cons: better accommodations for the disabled
Location: close to the center of the old city, lots of restaurants nearby
Staff is awesome, very pleasant and helpful.. Hotel is a little old but charming. Wish they had better accommodations for the handicap. Unfortunately a lot of the buildings are totally inaccessible for anyone with a handicap.
1 out of 5
by Annika from Los Angeles

Stay if you are interested in bedbug bites

Posted Jun 26, 2016 on Hotels
The hotel seemed charming at first but we discovered an army of bedbugs in the middle of the night. Would not recommend.
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Thank you for your comment. We sorry for what happened. We want to inform you that we fumigated all our facilities to prevent this from happening again.
1 out of 5
by Mark G. from Calistoga

Desapointd

Posted Mar 25, 2016 on Hotels
The room was really filthy and breakfast was just one pease of bread cut in 2 little fruit and coffee