Ratings based on 641 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from denver
nice hotel, good restaurant
Posted Apr 14, 2017We needed a cool, comfortable and calm place for an evening on the spur of the moment. This was a good place. Needs power supply next to bed for cell phone charging. Showers only turn on once you are in the tub, but hey, what's a face full of water?
Recommended
for Everyoneby A verified traveler from Grand Junction, CO
Not Easy to Get To
Posted Mar 19, 2017 on CheapTicketsWith all the road construction, we were beginning to think there was no way to get to the hotel. But, once there, everything was just fine. We did receive a call from a gentleman several days before we were to check in telling us because the Hyatt had overbooked, our reservation had been changed and our room had been moved to the Presidente across the street. Not sure what that was all about, as we had a room at the Hyatt. We did have to wait quite sometime after 3:00 p.m. before it was ready and had to haul all our luggage to the room as there was no one available to help .
by Paul
Room Quality
Posted Mar 19, 2017 on HotelsRooms could be done with a good refurbishment...
Staff very friendly and efficient
Recommended
for Everyoneby A verified traveler from Michigan
In a good location.
Posted Mar 15, 2017
Pros: Good staff.
Cons: Very poor lighting in the room. Could use more electrical outlets, especially near the bed.
Good food in the restaurants. Very nice pool. Nice lounging areas in the lobby.
Recommended
for Everyoneby A verified traveler from Texas
Merida
Posted Mar 13, 2017
Pros: The fresh flavor water at the lobby and big room
Cons: Hair dryer in the room and softer mattress
Location: Excellent location nearby restaurant bank and convenience store
Great staff always ready to help the housekeeper was very nice always had fresh towel ready
Restaurant was good first day bad experience with one of the waiters but the rest of the time all the waiters were extremely nice.
Recommended
for Everyoneby A verified traveler
Great Hotel, Perfect Location
Posted Mar 9, 2017The staff was friendly, room clean and the bed was very comfortable. We ate at both restaurants and had excellent food and drinks. The hotel is very close to Walmart and a starbucks and is a short walk into the central square.
Recommended
for Everyoneby A verified traveler from California
Pleasant.
Posted Mar 9, 2017
Pros: The people and the restaurant!
Cons: Having cleaner rooms.
Location: Great location in one of the main and more elegant avenues of Merida.
I enjoyed my stay at the Hyatt, Merida. People were so friendly! The hotel was beautiful and comfortable. The restaurant was excellent. My room on the fifth floor was also comfortable but the window faced a wall. The cleanliness of the room was not what I expected. There was a sock and a luggage tag, that did not belong to me, in the room when I got there and the sock stayed there for the five days I was a guest. But the room had other pluses: it was very quiet and the bed was very comfortable!
Recommended
for Everyoneby A verified traveler from Birmingham, Alabama
Excellent value
Posted Feb 24, 2017Good experience at the Merida Hyatt. Very economical for a US type hotel in Merida, especially since we went through Trip Advisor. We upgraded, which gave us access to the club room. The club room served free breakfast and a nice spread in the evening. We were there on business, and the Hyatt greatly helped make it easier.
by Danny
Posted Feb 19, 2017 on Hotels
by Laurie
Superior Hotel
Posted Feb 15, 2017 on HotelsThis is a superior hotel, with helpful staff. We enjoyed our last night in Merida in comfort. Beds are extremely comfortable, decor is extremely well done.