Ratings based on 667 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from Belize
Beautiful and clean very friendly
Posted Jul 26, 2017Everything was great. Had a small issue at front desk when meds were delivered from pharmacy. Night crew put them up but left no note. So day man was not even willing to look until second man was much more helpful and found them in a drawer. Would recommend this hotel and will book again.
Recommended
for Everyoneby A verified traveler from Boca Raton
The employees are amazing!
Posted Jul 24, 2017
Pros: The friendliness, cleanliness and service
Location: Excellent location
We did not find one single employee that failed to smiled and great us. The employees at the cafeteria were great and friendly and they almost seem to know that you like to eat....and the food was great.
Recommended
for Everyoneby A verified traveler
Nice hotel
Posted Jun 29, 2017Excellent staff. Good food. Good location. Definitely I will stay again in this hotel
by John
Would Stay Here Again
Posted May 17, 2017 on HotelsThe Hyatt Regency Merida Hotel is a very nice hotel, with great staff, in a central location and with a very nice pool.
While we didn't eat at the hotel, there are a number of nice restaurants in walking distance in the area that are modestly priced.
Recommended
for Everyoneby A verified traveler from denver
nice hotel, good restaurant
Posted Apr 14, 2017We needed a cool, comfortable and calm place for an evening on the spur of the moment. This was a good place. Needs power supply next to bed for cell phone charging. Showers only turn on once you are in the tub, but hey, what's a face full of water?
by A verified traveler
Posted Apr 1, 2017 on Hotels
by A verified traveler
Posted Apr 1, 2017 on Hotels
Hyatt is very good. Breakfast buffet/continental was fantastic.
Recommended
for Everyoneby A verified traveler from Grand Junction, CO
Not Easy to Get To
Posted Mar 19, 2017 on CheapTicketsWith all the road construction, we were beginning to think there was no way to get to the hotel. But, once there, everything was just fine. We did receive a call from a gentleman several days before we were to check in telling us because the Hyatt had overbooked, our reservation had been changed and our room had been moved to the Presidente across the street. Not sure what that was all about, as we had a room at the Hyatt. We did have to wait quite sometime after 3:00 p.m. before it was ready and had to haul all our luggage to the room as there was no one available to help .
by Paul
Room Quality
Posted Mar 19, 2017 on HotelsRooms could be done with a good refurbishment...
Staff very friendly and efficient
Recommended
for Everyoneby A verified traveler from Michigan
In a good location.
Posted Mar 15, 2017
Pros: Good staff.
Cons: Very poor lighting in the room. Could use more electrical outlets, especially near the bed.
Good food in the restaurants. Very nice pool. Nice lounging areas in the lobby.