Ratings based on 508 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Nice!

Posted Jul 2, 2016
My stay here was so nice that it spoiled my experience of other hotels during my trip, because none quite compare. My only complaints: barely any outlets in the room where I was, and also it was dark. So dark that I think I left a few things during my repacking process because I just didn't see them.... Hyatt of Merida-- did you find a pair of women's black jeans size 10 from the GAP in room 815 last week?? Anyway I recommend this place, it is everything a hotel should be.
4 out of 5
by A verified traveler

Swimming Pool

Posted Jun 27, 2016
Pros: Very clean, very modern, very helpful staff.
Cons: Communication about the availability of the pool
Location: It's a great location - near many important city sites and easy to catch the bus or take a cab.
The hotel was great, the room was great, the staff were great. I stayed at the hotel in June - VERY hot! It was very important to me that the facility had a swimming pool. Three of the five days I was there had graduation classes having their final parties at the pool so it wasn't available for guests. It was a great way the students to celebrate but was a surprise to me. I found out at checkout that there was an agreement with the hotel across the street to use their pool if need be - didn't know about this in time and didn't want to do that anyway. The manager was eager to try to help solve the situation but it was just too late. We discussed making this information available ahead of time if it comes up again.
Comment from Hotel Management
Jun 28, 2016 by HyattMerida, Hotel Management
Dear guest, Thank you for staying at Hyatt Regency Merida. We are glad to know you enjoyed your stay with us and our services. We are sorry to read that you didn't get that information earlier, but as you say, we will work to improve this. We are looking forward hearing from you soon. Sincerely,
4 out of 5
by A verified traveler from Cancun

Excelente ubicación y comodidad.

Posted Jun 14, 2016
Muy bien ubicado y cómodo, el lobby y las áreas de planta baja están muy modernas y elegantes, la decoración de las habitaciones demasiado clásica a comparación, pero muy buena opción de alojamiento.
Comment from Hotel Management
Jun 17, 2016 by Hyatt Regency Merida, Hotel Management
Estimado huésped, muchas gracias por sus comentarios y observaciones. Son muy valiosas para nosotros y serán tomadas en cuenta. Nos complace saber que ha disfrutado de nuestros servicios. Esperamos recibirle pronto de nueva cuenta. Atentamente,
5 out of 5
by A verified traveler from ahmad

Hotel súper excelente servicio

Posted Jun 7, 2016
Muy buen servicio estamos muy contentos que expedía igual nos apoye a conseguí el mejor precio saludos
Comment from Hotel Management
Jun 13, 2016 by Hyatt Regency Merida, Hotel Management
¡Muchas gracias por su preferencia! Esperamos poderte recibir en tu próxima visita a la ciudad. ¡Saludos!
1 out of 5
by A verified traveler

Se adora de pello no hay televisión de los años de

Posted Jun 3, 2016
Televisión casi no se ve de los viejitas secadora de pello plachadora no hay culchonrs viejos xxxxprecio muy alto por este hotel...
Comment from Hotel Management
Jun 15, 2016 by Hyatt Regency Merida, Hotel Management
Dear guest, we are sorry to read we didn't exceed your expectations. We thank you for letting us know about this details so we can improve them. We are looking forward seeing you soon. Sincerely,
5 out of 5
by A verified traveler

Buena ubicación y buen servicio

Posted May 13, 2016
El hotel está bien ubicado, cerca de buenos lugares para comer y de comercios. El hotel está limpio y moderno. El personal es amable y da buen servicio.
5 out of 5
by A verified traveler

Excelente ubicación y servicio

Posted May 12, 2016
Muy buena ubicación, cerca de buenos restaurantes y tiendas. Cerca de Av. Montejo y Monumento a la bandera. Buen servicio en el hotel y las instalaciones son modernas y limpias.
3 out of 5
by A verified traveler from Tamaulipas, Mex

Good hotel, good location

Posted May 12, 2016
I recommend be sure breackfast is included diring you book this hotel. I had to pay 15 dollars for my breackfast, since they say i bought by Expedia pack. Overall hotel is very good
5 out of 5
by A verified traveler

Excelente ubicación y servicio

Posted May 11, 2016
Buena ubicación, buenos restaurantes y comida alrededor. Buen servicio del personal en el hotel. Hotel limpio, nuevo y moderno.
5 out of 5
by A verified traveler

Excelente ubicación

Posted May 10, 2016
Buena ubicación, hotel nuevo y moderno. Buena atención del personal.