Ratings based on 484 Verified Reviews

4.1 out of 5
71% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor MI

Form follows function.

Posted Oct 11, 2017
Pros: Location, clean and safe. great breakfast and bed
Cons: Comfortable chair more channels
Location: Off Paseo Montego with easy access to buses.
I continue to stay at this hotel because it's away from the noise in centro. It's a five min walk for bus northbound and 10 min walk to bus for centro. 8 peso (about 50cents us). This IBIS hotels makes me think that they are IKEA designed rooms. Hotel is very clean, Rooms have great beds, nice flat screen tv, could use more channels . phone, place to put clothes etc. My only complaint there is not a comfortable chair to sit in, only a hard plastic one. Restaurant has great breakfasts for $6.50 us. Staff is outstanding.
Comment from Hotel Management
Nov 30, 2017 by ibis merida, Hotel Management
Estimado Cliente, Muchas gracias por haberse tomado el tiempo de contarnos sobre su experiencia en el Ibis Merida. Lamento que su experiencia no haya correspondido a sus expectativas y por eso permítame ofrecerle mis más sinceras disculpas. En Ibis trabajamos para poder brindar una experiencia de calidad superior a cada cliente. Por eso su feedback es muy importante para nosotros. Le aseguramos que estamos tomando todas las medidas del caso para la solución del el problema y evitar que vuelva a ocurrir en el futuro. Le estamos agradecidos por haber compartido sus impresiones con nosotros y esperamos que, en un futuro cercano, nos dará la oportunidad de servirle mejor. Atentamente, Thierry Pouzargues
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange Walk Belize

Budget Hotel Close to City center

Posted Sep 24, 2017
The hotel was one street away fro the famous Paseo Montejo. It is close to various historical sights and was a walking distance from shopping areas and transportation. Very nice hotel.
Comment from Hotel Management
Sep 25, 2017 by Ibis Merida, Hotel Management
Dear Client, We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 1, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay...

Posted Aug 30, 2017
Very nice, efficient and professional staff! Always smiling. Always helpful. We'd stay here again.
4 out of 5
by lori

Great value hotel near Paseo de Montejo

Posted Jul 27, 2017 on Hotels
The rooms are small, but a great value. Very clean! Didn't use it, but free Wi-Fi.
2 out of 5
by A verified traveler

Posted Jul 15, 2017
Do not get clothes washed there. Don't believe what the staff tells you. Probably won't happen.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando FL

Nice stay

Posted Jul 4, 2017
This Hotel is a real good option in Merida, excellent location, very clean with a friendly staff
Comment from Hotel Management
Jul 10, 2017 by Thierry Pouzargues GM, Hotel Management
We are very pleased, to hear such as comments, our team is looking forward to improve every day, to give an excellent service. Many thanks for your feedback. Best Regards
4 out of 5
by Alejandro

Great Location, Nice Staff

Posted Mar 28, 2017 on Hotels
Great hotel to stay, stupendous location
Comment from Hotel Management
Apr 22, 2017 by ibismerida, Hotel Management
Dear Client, We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean, modern look, bar in Lobby.

Posted Mar 26, 2017
Nice, clean, modern style. Nice sitting and dining area in the lobby. Good breakfast. Bar in lobby also. Nice place to stay. A little far from downtown, a short drive and your there.overall satisfied.
Comment from Hotel Management
Mar 27, 2017 by Ibis Merida, Hotel Management
Dear Client, We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager
4 out of 5
by Linda

Ibis Merida

Posted Mar 23, 2017 on Hotels
We had a very good stay at the Ibis in Merida. Excellent restaurants and shopping nearby. It is very pleasant to stroll down Paseo Montejo in the evenings.
Comment from Hotel Management
Mar 27, 2017 by ibismerida, Hotel Management
Dear Client, We very much appreciate your comments regarding your stay at the ibis Merida. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Pouzargues General Manager