Ratings based on 93 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Pleasant hotel with lovely staff

Posted Nov 6, 2016
Location: A twenty five minute walk to the center or $25 peso uber ride.
Room was clean and well furnished. Easy check in and check out. The staff was helpful and spoke great English. One even helped me call and confirm our airport transit.
Comment from Hotel Management
Nov 29, 2016 by JChi, Hotel Management
Dear Heather, Thank you for your taking your time sending your kind feedback, we really appreciate your comments regarding our staff. We look forward to welcome you at this beautiful city. Regards, Jorge Chi RDM
4 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Posted Jul 20, 2016
I enjoyed a positive experience at the Presidente InterContinenal Hotel in Merida, Mexico. The Club level enhanced amenities were worth the additional expense. At breakfast and during the Happy Hour, the food was fresh, and included a good mix of traditional dishes and selections typical of the U.S.A. Concierge Carlos was personable, informative and helpful. I stayed in Room 225, which is a large room that features a large, private balcony. The room was clean and neat, although the furniture was unremarkable in appearance. The king size bed and bed linens were comfortable. The air conditioning was very good. The location of the hotel is good. The hotel is in the vicinity of several large-chain hotels, a tourbus stop, a large pharmacy, a MailBox-Fedex store, car rental agencies and a money exchange center. The distance of the hotel from Merida's main plaza and cathedral is a 10-minute long taxi ride. The location is secure. During the four-night stay in Merida, I felt very safe, even as a female, solo traveler.
Comment from Hotel Management
Jul 21, 2016 by JCHI, Hotel Management
Dear Traveler, Thank you for taking your time sending your review about your recent experience with us, we really appreciate the feedback we receive from our custumers like you, We are glad that you enjoyed this beautiful city and our facilities. We hope to have the opportunitie to welcome you back at this beautiful city. Regards, Jorge Chi RDM
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great hotel in a quiet area

Posted Jul 18, 2016
The staff is so attentive and really make you feel welcome. The hotel is beautiful with great rooms that are always clean and comfortable.
Comment from Hotel Management
Jul 21, 2016 by JCHI, Hotel Management
Dear Angelica Thank you so much for your review of our hotel.We are pleased to hear you enjoyed your stay with us. Thank you so much for your kindly comments about our staff because it motivates us to improve our service in order to make pleasant memories with our customers. We look forward to welcome you back in near future. Regards, Jorge Chi RDM
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great place to stay at

Posted Mar 19, 2016
Friendly, clean, comfortable, classy place to stay at in Merida. Loved this city very much and look forward to getting back soon, this time for vacation.
Comment from Hotel Management
Sep 8, 2016 by Jchi, Hotel Management
Dear Stunning, Thank you for have stayed at Presidente InterContinental Villa Mercedes, We appreciate for taking your time sending us you feedback about your recent staying, we look forward to welcome you back in near future. Regards, Jorge Chi RDM
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Excelente overall service

Posted Mar 10, 2016
Excellent service and staff. Excellent location as well as the food at the restaurant.
Comment from Hotel Management
Mar 15, 2016 by JChi, Hotel Management
Dear Fernando, Thank you for taking your time sharing your recent experience in our property. We are glad to hear you ejoyed the food and the location. We look forward to welcome you back in near future. Regards, Jorge Chi RDM
5 out of 5
Recommended
for Everyone
by A verified traveler from Belize

located in a nice area with many attractions

Posted Feb 23, 2016
A Very good hotel with nice people...staff at the front desk made our check in fast and easy....they allowed us enter the reserved room before time(check in time is at 3 pm but we arrived around 1pm)...room very clean,comfy and spacious and despite to be in front of a main street it was no noisy at all...food at the restaurant very good...personnel always with a smile on their faces...taxi service on time...a very good experience....
Comment from Hotel Management
Feb 27, 2016 by JChi, Hotel Management
Dear Mirta, Thank you for taking your time sending us your feedback. Comments like yours help us to be proud and keep the target provide a high service and quality. We will be very please if you give us the opportunity to welcome you back in near future. Regards, Jorge Chi
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Nice location

Posted Feb 19, 2016
Pros: Location, beautiful building
Cons: Service
Location: Near to Paseo de Montejo, shopping mlls, monumento a la bandera and other hotels
We chose this hotel as a laat option but it was nice and comfy
Comment from Hotel Management
Feb 23, 2016 by JChi, Hotel Management
Dear Aida, Thank you for taking your time to convey your experience in Merida, We appreciate your feedback about our services and facilities. As you mentioned the hotel well located closed to Paseo Montejo and "Monumento a la Bandera", We look forward to welcome you back as this beautiful city. Regards, Jorge Chi RDM
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, New York

Pleasant Hotel Experience

Posted Feb 15, 2016
Pros: See above comments.
Cons: See above comments.
Location: See above comments.
Hotel staff was gracious and helpful but not always currnetly informed (and thus gave misinformation) regarding what was happening in the city, such as whether or not free concerts/entertainment performances were being held, as usual, in historic district during and immediately following Carnival. Wake up calls were reliable and followed up with a second call. The business center was open 24 hours for those who needed to print boarding passes or just use the computers - and was free of charge. Rooms are large and very clean. The hotel is located either a 30 minute walk or an inexpensive cab ride from the Historic District where all the restaurants and cultural activities are. It is on a strip with several other hotels such as the Hyatt Regency and Fiesta Americana. A bank and a convenience store (for bottled water and snacks) are across the street. While I would have no problem using this hotel again, I think that if I returned to Merida, I'd prefer to be right in the Historic Distrcit so I could immediately enjoy the happenings in the Historic District instead of relying constantly on cabs.
Comment from Hotel Management
Feb 22, 2016 by JChi, Hotel Management
Dear Barbara, Thank you for taking your time sharing your recent experience in our property, comments like yours help us to improve our service and quality. We look forward to welcome you back again at this beautiful city. Regards Jorge Chi RDM
5 out of 5
Recommended
for Couples
by A verified traveler from Near Chicago

Day Trips Around Merida

Posted Feb 3, 2016
Pros: Old world style, nidely maintained, excellent and accommodating staff, Gaspar, the bartender is a terrific guy!
Cons: I can't think of anything.
Location: Shopping is wonderful, the Museo De Mundo Maya is fascinating and the Casa de Montejo is more than worth the visit.
Day trips to zocalo, cathedral, churches, chapels, Uxmal, Dzibilchaltun, swam in the cenote, shopping, Mercado grande. Food was spectacular, desayuno and dinner at the hotel was excellent.
Comment from Hotel Management
Feb 12, 2016 by JChi, Hotel Management
Dear Joe, Thank you very much for sending your comments regarding your staying. We are glad to hear that you enjoyed the location and our bar services. We look forward to have a new opportunity to welcome you back at this beautiful city. Regards, Jorge Chi RDM
4 out of 5
Recommended
for Families
by A verified traveler from La CaI

About 30 minutes from the beach

Posted Jan 22, 2016
Pros: The people
Cons: I do not know less noisy maybe
Location: Very good location mall close by taxis you can go shopping take tours to a lot of places or just walk around there is plenty of activities around
The staff was very nice and professional the breakfast menu was very good also the only bad thing about this hotel was that in the last two days that stayed there were noisy other than that everything was good
Comment from Hotel Management
Jan 22, 2016 by JChi, Hotel Management
Dear Rulys, Thank you for takink your time to send us your feedback about your recent experience in our property. Your comments are highly valuable will assist us to continuous efforts to maintain an improve the service level we aim for. We hope to welcome you back in near future. Regards, Jorge Chi RDM