Ratings based on 144 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from lopez

Agradable

Posted Jul 24, 2016
Todo muy bien, sin problema Buen desayuno Gente Atento
4 out of 5
by A verified traveler

Beautiful air conditioned room downtown

Posted May 3, 2016
The hotel provided a cool oasis just steps away from shops, restaurants, live music, and carriage rides.
Comment from Hotel Management
May 11, 2016 by Fray Diego, Hotel Management
Thank you very much for your sweet comment!
4 out of 5
by Richard

Posted Apr 26, 2016 on Hotels
We were there for 2 nights. The people were friendly and helpful. The breakfast was good. The wifi in our room was non-existent.
Comment from Hotel Management
Jul 16, 2016 by Fray Diego, Hotel Management
Thank you very much for your comment and we apologize for internet company service.
5 out of 5
by CARLOS from Puebla

Posted Apr 14, 2016 on Hotels
Muy cómodo limpió y el aire acondicionado y el ventilador silencioso s
Comment from Hotel Management
Jun 25, 2016 by Fray Diego, Hotel Management
¡Excelente! Nos da mucho gusto saber que nuestro hotel fue de su total agrado. Esperamos que nos puedan visitar nuevamente en un futuro cercano.
1 out of 5
by Fabien from Wallis

Posted Apr 13, 2016 on Hotels
Hôtel désuet et très bruyant. La literie est hors d'âge et le personnel peu avenant.
Comment from Hotel Management
Jun 25, 2016 by Fray Diego, Hotel Management
Merci pour votre commentaire. Nous travaillons dur pour devenir meilleur à chaque fois.
5 out of 5
by kathrine from Milwaukee

In the heart of the city

Posted Apr 11, 2016 on Hotels
Location Location. You can walk to everthing you want to see in Merida. A pleasant atmosphere with classic colonial architecture you see through the city. A would totally stay here again.
Comment from Hotel Management
Jun 25, 2016 by Fray Diego, Hotel Management
Excellent! We are pleased to know that our hotel was your total satisfaction. We ´d love you can visit us again in the near future!
4 out of 5
by claudio i from gdl

Todo muy bien

Posted Apr 11, 2016 on Hotels
Todo muy bien felicidades
Comment from Hotel Management
Jun 25, 2016 by Fray Diego, Hotel Management
Muchas gracias por su comentario. Es un gusto saber que todo le pareció muy bien. Le esperamos nuevamente!
5 out of 5
by Cynthia from Houston

Posted Mar 23, 2016 on Hotels
Charming, Spanish colonial hotel - beautifully restored! The pool was especially refreshing after a hot at the ruins. Location is perfect for access to the city's historic district, shopping, nightlife and great restaurants. Only valet parking though - which was tricky on such a busy street. Staff was especially helpful and friendly.
Comment from Hotel Management
Jun 25, 2016 by Fray Diego, Hotel Management
Excellent! We are pleased to know that our hotel was your total satisfaction. We hope we can visit again in the near future.
5 out of 5
by A verified traveler

Delightful hotel close to the main square.

Posted Mar 20, 2016
My stay was just fine. The staff were pleasant and helpful.
Comment from Hotel Management
Apr 19, 2016 by Fray Diego, Hotel Management
Excellent! We are pleased to know that you liked our hotel. We hope we can visit again in the near future.
5 out of 5
by A verified traveler from Nova Scotia

A Great Find!

Posted Mar 13, 2016
Pros: Relaxing, friendly ambience; Helpful staff, quiet rooms around the centre courtyard and pool. Great plumbing!! And a good on-site restaurant.
Cons: Beds and pillows a little hard for my liking, but still slept like a baby!
Location: Never did manage to orient ourselves, even though on a grid? Hotel arranged a visit to Mayan ruins, rest of our stay we walked everywhere exploring.
Merida is a very large city, but we felt safe walking in the evening in our part of the historic district. Lots of great restaurants - we only tried those in walking distance - and were never disappointed trying out the traditional cuisine. Happened upon several outdoor musical performances - seem to happen frequently in the major squares. There is no sense of hustle and bustle - perfect for sitting in the plaza at an outdoor café with a cold cerveza! A few more vendors than I would like to see, but they are very respectful and move on when you say no. Overall, a very pleasant stay.
Comment from Hotel Management
Apr 19, 2016 by Fray Diego, Hotel Management
Excellent! We are pleased to know that our hotel was your total satisfaction. We hope we can visit again in the near future. Thank you very much for your comments!