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Reviews of La Misión de Fray Diego Boutique Hotel

3.5 out of 5
La Misión de Fray Diego Boutique Hotel
Calle 61, 524 entre 64 y 66, Col. Centro, One block from Main Square, Mérida, YUC

Reviews

8.6

Excellent

Rating 10 - Excellent. 220 out of 444 reviews" "
Rating 8 - Good. 155 out of 444 reviews" "
Rating 6 - Okay. 47 out of 444 reviews" "
Rating 4 - Poor. 12 out of 444 reviews" "
Rating 2 - Terrible. 10 out of 444 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a historic building that is being maintained at a high level. The only thing to comment on is the low quality of towels being used and sometimes the inconsistency of cleaning staff to supply the appropriate number of towels. Even though, I would stay here again.
Stayed 5 nights in Feb 2024
Response from Fray Diego on Apr 8, 2024
Thank you very much for your kind comment. We are very pleased to know that we managed to provide you with a memorable experience. It was a pleasure serving you. We are already reviewing your comment to improve further.

6/10 Okay

Jeanette

Stayed 2 nights in Feb 2024
Response from Fray Diego on Apr 3, 2024
Gracias por su preferencia.

10/10 Excellent

Rogelio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old well conserved buildings. Friendly staff. Great breakfast
Stayed 3 nights in Dec 2023
Response from Fray Diego on Jan 24, 2024
Thank you very much for your kind comment and highest rating. It was our pleasure.

8/10 Good

Gabriela, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet property, conveniently located to downtown area. Would be nice to have extra pillows and pool towels.
Stayed 4 nights in Dec 2023

10/10 Excellent

Thomas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very charming hotel just a short walk from the city historic center. This is not your cookie cutter hotel. Quiet, and relaxing. Away from the hustle and bustle of downtown. It has a beautiful patio courtyard with a fountain and a second courtyard with a pool. The room we had was very spacious with very high ceilings. The staff was very friendly and accommodating. The restaurant staff were very attentive. I would come back to La Mision Del Fray Diego Boutique Hotel.
Stayed 3 nights in Dec 2023
Response from Fray Diego on Jan 24, 2024
Thank you so much for your kind comment and recomendation. We really enjoyed hosting you and your words are energy to us to keep giving our best.

2/10 Terrible

Alejandro

Stayed 1 night in Dec 2023
Response from Fray Diego on Jan 24, 2024
Nos hubiera gustado saber más detalles para mejorar.

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great small hotel in the great area and close to everything. We love how authentic it was. Great service and ambiance.
Stayed 2 nights in Nov 2023
Response from Fray Diego on Jan 24, 2024
We are so happy of reading your kind comment. We enjoyed hosting you and work hard to provide a memorable experience. Thanks for your preference and high rating.

6/10 Okay

Miriam

Liked: Cleanliness, staff & service
The rooms are creepy and too expensive for the state of the rooms , not even 2 stars
Stayed 1 night in Nov 2023

10/10 Excellent

evelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the personal was friendly and helpful.
Stayed 4 nights in Sep 2023
Response from Fray Diego on Oct 2, 2023
Thank you very much for your kind words and recomendation. It was a pleasure to have you with us.

10/10 Excellent

Fabian Romeo Granados

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service
Stayed 4 nights in Aug 2023
Response from Fray Diego on Oct 2, 2023
Thanks for your preference!

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service
Stay was great, the place Can benefit from some minor improvements but the overall experience was great!
Stayed 7 nights in Aug 2023
Response from Fray Diego on Oct 2, 2023
Thank you very much for your kind words and recomendation. It was a pleasure to have you with us.

10/10 Excellent

oliver

Stayed 1 night in Aug 2023
Response from Fray Diego on Oct 2, 2023
Gracias por su preferencia!

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right at the city centre the hotel has a rich historical background very traditional and historical parking is easy. you just need to park outside the hotel and they would provide valet parking for you. many good restaurants around room is spacious with a large window air conditioned
Response from Fray Diego on Oct 2, 2023
Thank you very much for your kind words and recomendation. It was a pleasure to have you with us.

8/10 Good

Vicky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great and the staff were amazing. The wifi was not great.
Stayed 2 nights in Jul 2023

10/10 Excellent

JESUS DACIO VILLARREAL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel tiene excelente ambiente y el personal es atento y servicial. Solamente que el aparato de aire acondicionado de la habitación funciona de forma irregular. De cualquier forma, nuestra estancia fue muy agradable.
Stayed 6 nights in Jun 2023

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very easy access to downtown of the city.
Stayed 10 nights in Jun 2023

8/10 Good

Drew

Disliked: Staff & service
Not a bad hotel, but could be a lot better
All and all, the hotel was fine. Front desk people were great, friendly and helpful. Bar/restaurant people were at times rude, slow, and quite unfriendly. There were also a couple bellboys or whatever they were called that slept the entire time. Rooms were okay. Beds are firm/hard. Bathroom is small but functional. Pool was nice, water perfect temperature decent seating space for small groups. Restaurant was not really worth the money (especially breakfast). Very few options for breakfast. Location was pretty good, only 1.5 blocks from the main square.
Stayed 6 nights in May 2023

6/10 Okay

Evelin, New Westminster

Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and buildings were beautiful. Everyone was very friendly and helpful. I stayed in the older part of the hotel and had a good experience. I would definitely recommend this hotel. The staff were great! Thanks for a great stay.
Stayed 7 nights in Mar 2023
Response from Fray Diego on Apr 7, 2023
Thank you so much for your very nice word that motivate us to give our best.

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was charming , staff wonderful and loved the onsite restaurant for morning breakfast . I’m missing my fresh fruit platter, fresh OJ and hot chocolate ! Great central location. I wouldn’t stay anywhere else .
Stayed 6 nights in Mar 2023
Response from Fray Diego on Apr 7, 2023
We are so happy to know that we managed to provide you with a memorable stay. We enjoyed hosting you. Thanks for your recomendation.

10/10 Excellent

Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
This was an absolutely beautiful old building remade into a boutique hotel. There is a lovely pool in the courtyard and the rooms are very pretty and comfortable. The staff goes way out of its way to be helpful. For example when we could not stay for our complimentary breakfast they send us off to the airport with a box lunch for each of us. I couldn't recommend it more highly and I have stayed in a number of hotels in Merida
Stayed 1 night in Mar 2023
Response from Fray Diego on Apr 7, 2023
We are so happy to know that we managed to provide you with a memorable stay. It has been a pleasure for us to serve you. Thanks for your recomendation.

10/10 Excellent

Miguel Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maravilloso hotel colonial, cerca del centro! Extraordinaria atencion y servicio
Stayed 1 night in Mar 2023
Response from Fray Diego on Apr 7, 2023
Un placer haberles servido y saber que logramos brindarle una estancia maravillosa. Gracias por recomendarnos.

8/10 Good

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first night I was given a room across the street and about a block away. Bigger but isolated and no access
Stayed 3 nights in Jan 2023
Response from Fray Diego on Mar 2, 2023
Thank you very much for your preference. We enjoyed hosting you.

10/10 Excellent

mary

Stayed 1 night in Jan 2023
Response from Fray Diego on Apr 7, 2023
Gracias por su preferencia!

8/10 Good

Deborah

Stayed 2 nights in Jan 2023
Response from Fray Diego on Apr 7, 2023
Gracias por su preferencia!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming, building is architecturally and historically interesting. Great location for exploring Centro area.
Response from Fray Diego on Jan 26, 2023
Thank you so much for your kind comment and highest rating. It was our pleasure to have you with us.

2/10 Terrible

GILBERT

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property was a block away from hotel. Room was run down and in bad shape. Toilet flushes once every 10 minutes as it would take that long for tank to fill. Bathroom overall was gross and needed to be remodeled 20 years ago. Pillows were stained with what looked like blood. Towels looked old and dingy. A chair was falling apart and had to pull aside so kids wouldn’t sit on it. Overall room looked straight out of Narcos Mexico torture scene….
Response from Fray Diego on Feb 3, 2023
We really sorry for your comment. We are reviewing what happened to take measures to prevent this from happening.

10/10 Excellent

Franz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel really is most beautiful; - this is actually the reason we have chosen to book our six nights stay there, -'old world charm' at its best. The one person we spoke with the most is Carlos, who is extremely friendly and helpful; - but then again, - all the staff were so friendly and helpful and efficient. A most wonderful experience. Viva Mérida - y Viva México !!!
Response from Fray Diego on Jan 6, 2023
Thank you so much for your kind preference and nice words. We work hard to give a memorable experience and love to know we got it with you. It was our pleasure to have you. Yes! Viva México!

10/10 Excellent

Irma

Liked: Cleanliness, staff & service
Excellent location, very central. The staff is lovely and professional. The property is a most charming mix of history and convenience. (The breakfast coffee is not good. 😉)
Stayed 7 nights in Dec 2022
Response from Fray Diego on Dec 12, 2022
Thank you so much for your kind comment. It is our pleasure to give a memorable experience. Thanks for your preference!

10/10 Excellent

Alexei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Merida.
Stayed 1 night in Dec 2022
Response from Fray Diego on Dec 20, 2022
Thank you so much! It was our pleasure to have you with us.

8/10 Good

Ulysses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2022
Response from Fray Diego on Nov 24, 2022
Muchas gracias por su preferencia!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Response from Fray Diego on Nov 24, 2022
Thank you so much!

10/10 Excellent

Gregory

Stayed 1 night in Sep 2022

10/10 Excellent

Patricia

Stayed 1 night in Jul 2022

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So friendly, great staff
Stayed 4 nights in Jul 2022

8/10 Good

Ramona

Liked: Cleanliness, staff & service
Great location, great outdoor ambiance. Got a master suit with jacuzzi which was really old and not what I was expecting on a master suit. Towels were also very rough. Personnel was nice and friendly. Bed and linens were also not that comfortable.
Stayed 6 nights in Jun 2022
Response from Fray Diego on Jun 17, 2022
Thanks for your preference and high rating. We take note to improve our services.

6/10 Okay

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022
Response from Fray Diego on Jun 17, 2022
Gracias por su preferencia.

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect stay in Merida
A lovely property! Perfect location, helpful staff, and the pool was so needed in the Merida heat. I'd highly recommend.
Stayed 2 nights in Apr 2022
Response from Fray Diego on May 5, 2022
Your words motivate us so much to keep giving our best. Thank you very much. We really enjoyed hosting you.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Historic Building
Check in was very easy and smooth. All of the staff was very friendly and helpful.
Reception
Courtyard
Path to the pool
Stayed 2 nights in Mar 2022
Response from Fray Diego on May 5, 2022
Our pleasure to have you with us. Thank you so much for your mighest rating and for recomending us. We enjoyed hosting you.

10/10 Excellent

Justus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay - would always come back
The hotel is really close to the main plaza. It is really charming and beautiful, very personal with the courtyard and the pool. No street noise at all, as rooms are in second courtyard. Rooms were clean and have an old charm. Once the room service found out we had a kid, her towel was shaped each time in a different way, a rabbit, an elephant, a girl. Our daughter was absolutely delighted. Such a nice personal touch. Only the pool wasn’t super clean.
Stayed 4 nights in Apr 2022
Response from Fray Diego on May 5, 2022
Thank you so much for your very kind comment and highest rating. We enjoyed hosting you. We take note to improve our supervision.

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay. The staff are so attentive and friendly. Everyone was bilingual or trilingual. The property was close to the town square and great restaurants. The hotel is very quaint and the building is historic, so just note that if you’re looking for soundproof rooms or really modern, it’s not that. And it might not be a good remote work spot if you need high speed wifi (my room in the back of the hotel had less reception than my mom’s room at the front).
Stayed 1 night in Mar 2022
Response from Fray Diego on Mar 8, 2022
Thank you so much for your kind comment. We really enjoyed having you with us. Thanks for your recomendation and high rating.

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location in Centro Merida. Excellent friendly staff Beautiful entry courtyard
Stayed 4 nights in Jan 2022
Response from Fray Diego on Feb 9, 2022
Thank you so much for your kind comment and recomendation. It was a pleasure to have you and would love you to come back.

4/10 Poor

konstantinos

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Below average
Below average stay comparing with the price. Air con so noisy that we couldn’t use it. No hot water in shower. No Wi-Fi in room.
Stayed 2 nights in Jan 2022
Response from Fray Diego on Jan 11, 2022
We are very sorry not to have met your expectations,

8/10 Good

Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2021
Response from Fray Diego on Jan 11, 2022
Muchas gracias por su preferencia! Todo un placer.

10/10 Excellent

Takahiro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, precious days to stay here. The restaurant was great too!
Stayed 2 nights in Dec 2021
Response from Fray Diego on Jan 11, 2022
Thank you so much for your kind comment! It is a pleasure.

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, room comfort
Would not book again.
We stayed in the “garden view hot tub suite”. I would not book this room for the garden view or the hot tub. The hot tub was very old and had hair in it when we arrived. The room was big but overall would not stay here again. Woke up both nights with ant bites and spider bites. Ants all over the room. The staff was kind and we especially appreciated being able to book a CoVID test (to return to the USA) through the front desk, performed in our room. I do not think the poor conditions of the room should reflect on restaurant / front desk staff who were kind.
Stayed 2 nights in Dec 2021
Response from Fray Diego on Dec 28, 2021
We really sorry for your comment. We have given this to the Director to act inmediately.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive. Great breakfast with excellent service.
Stayed 3 nights in Dec 2021
Response from Fray Diego on Dec 28, 2021
Thank you very much for recommending us. We are very happy to know that he had a very pleasant stay with us. It was a pleasure serving you.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
felt warm and comfortable. People were very friendly and helpful
Stayed 2 nights in Oct 2021
Response from Fray Diego on Oct 26, 2021
Thank you very much for your kind comment. It was our pleasure to have you with us.

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful small friendly hotel
Stayed 6 nights in Oct 2021
Response from Fray Diego on Oct 26, 2021
It is so fantastic to read your comment and know we got to give you a wonderful service as we effort every day.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning place. Its romantic colonial like features are alluring. Location is great.Great value hotel.Totally worth it.
Stayed 7 nights in Dec 2020
Response from Fray Diego on Jul 28, 2021
Thank you so much for your kind words and preference. It was our honor to have you here with us. We hope you can visit us again in the future.