Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Mérida, Yuc

Noche en Mérida

Posted Aug 16, 2015
Bonito hotel, la terraza muy agradable, buena comida, buen servicio. Bonita recámara, un poco reducido el espacio, pero el baño muy incómodo y pequeño.
2 out of 5
by A verified traveler from Lanai, HI

Expected more

Posted Aug 7, 2015
Pros: Location
Cons: Cleanliness, adding some sort of window integrated in balcony doors or changing doors to ones with glass to bring light into the rooms.
Location: Museums, restaurants, shops, galleries....amazing city!
This hotel is in a great location and has lots of potential. Unfortunately, housekeeping is very week. From towels that are torn and with holes or stained to overall cleanliness that needs to be addressed. Furniture could also use a facelift. The bones of this hotel are gorgeous, just needs attention.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saltillo, Coah

Cercano a muchos lugares interesantes de la ciudad

Posted Jul 13, 2015
Placentera, sin contratiempos y con excelente atención.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Pretty on the surface.

Posted May 8, 2015 on Hotels
Very pretty hotel. Small and cozy, everything inside if the hotel, but outside of the rooms is great. The room I stayed in was far too small, sitting down in the bathroom was nearly impossible. The bed mattress was old and seemed to be made out of straw. The bed sheets felt very old and used, gritty and stained.
4 out of 5
Recommended
for Everyone
by A verified traveler from Morelia

Un hotel en el corazón de la ciudad

Posted May 7, 2015
Pros: Lo que más disfrute durante mi estancia fue la hermosa y confortable cama, de ensueño!
Location: Hospedarme en Mérida fue la mejor opción, conocí la ciudad y también pude vivir otros atractivos turísticos, playas, cenotes y ruinas arqueológicas.
Mi estancia en Piedra de agua fue muy agradable, un lugar con un ambiente mágico, con instalaciones de la época colonial que transportan a otra dimensión. Excelente ubicación y un trato siempre amable del personal.
2 out of 5
by A verified traveler

Mala limpieza y mantenimiento en cuartos

Posted May 5, 2015
Mal mantenimiento y limpieza de los cuartos, no hay ventilacion en las recamaras y las camas muy duras.
4 out of 5
Recommended
for Couples
by Marco Antonio from Cancun

Sorpresa debajo de la cama

Posted Apr 29, 2015 on Hotels
El hotel muy bonito, el personal super atento, la habitacion en general bien pero la luz del aire da directamente en la cara toda lo noche y es muy intensa, el baño demasiado pequeño. Super centrico y con lo que esto con lleva pero a pesar del bullicio de la calle este casi no se escucha. Encontramos sandalias del huesped anterior debajo de la cama lo cual no habla bien de la limpieza.
1 out of 5
by A verified traveler from Danbury CT

Awful hotel-Rooms with now windows, no parking!

Posted Apr 19, 2015
Pros: Nothing
Cons: Everything
Location: City Center
We needed a room in Merida for a few nights and this hotel looked nice enough on the internet. HOWEVER we arrived to find there is no parking but the valet took the car and put it in a parking lot that cost us about $10 a day. No big deal about that. However when we were shown to our double room which was the size of a shoebox with NO windows on the third floor we went into shock. We asked for another room and we were given a room with a double size bed that had barley enough room to walk around. This room had a door that opened to the street. We told the girl at the desk we did not want to stay there however she insisted that we had to pay. Rather than risk jail in Mexico we paid. We kept our bags there and went out and found another hotel and came back and removed our bags to the second hotel. I could not recommend this worn out, dank, smelly hotel with with no windows in the double rooms.
4 out of 5
Recommended
for Families
by A verified traveler

Estancia agradable

Posted Apr 14, 2015 on Hotels
Nos fue muy bien, el hotel está muy bien ubicado. La habitación era una habitación doble y las camas eran un poco pequeñas para mi gusto.
2 out of 5
Recommended
for Couples
by Roberto from D.F

No es buena opción.

Posted Apr 8, 2015 on Hotels
Quede muy desilusionado del Hotel. En las fotos se veía muy bonito y en la realidad es muy pequeña la habitación y hasta cucarachas nos salieron. Tengan mas cuidado.