Ratings based on 223 Verified Reviews

3.7 out of 5
66% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from NY

Posted May 21, 2018
Hotel staff was very helpful in allowing my husband and i an early check in so that we could get ready for a wedding. the room was very clean. the only negative we had was that the walls were very thin so the slightest bit of noise woke us out of a much needed sleep before a long ride home. Thank you Extended Stay for a pleasant experience.
4 out of 5
by A verified traveler

Posted May 16, 2018
When I checked in, the front desk was very unfriendly. There was no communication and registered us in the wrong room number and gave a a wrong key. Lucky thing the room was empty. Otherwise the rest of the employees were nice and friendly. They only clean every 5 days. It was a good stay. It’s close enough to everything.
Comment from Hotel Management
May 17, 2018 by Hotel Management, Hotel Management
Thank you for your nice review of Extended Stay America. We are delighted to read you liked our courteous associates, and that our location was convenient for you. However, we are sorry for the oversight that happened during your stay. We hope this didn’t overshadow your otherwise positive visit and that you will choose us again in the future. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted May 7, 2018
Comment from Hotel Management
May 7, 2018 by Hotel Management, Hotel Management
Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
2 out of 5
Recommended
for Personal Event
by A verified traveler

Not the best

Posted Feb 18, 2018 on Hotels
The front desk staff was very courteous and friendly but the hotel is dirty and has a serious bug problem
Comment from Hotel Management
Feb 19, 2018 by Hotel Management, Hotel Management
Deirdre, thanks for being our guest. Although you liked our front desk service, we apologize for the cleanliness issue you encountered while being here.We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Good enough.

Posted Feb 1, 2018 on Hotels
I like the idea of having a kitchen in your room, but we just spent the night and didn't have the basics available in the room such as cups and coffee pot. You need to ask the front desk for those. The on-the-go breakfast was a bit skimpy. I would have liked a piece of fruit and drink other than coffee available.
Comment from Hotel Management
Feb 2, 2018 by Hotel Management, Hotel Management
Stacy, thanks for choosing us for your needs. We are glad to read you liked many aspects of our hotel. However, we are sorry you didn’t like our kitchenware policy and weren’t satisfied with our grab-and0go breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jan 20, 2018 on Hotels
Comment from Hotel Management
Jan 22, 2018 by Hotel Management , Hotel Management
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
4 out of 5
by Kathleen

Posted Dec 25, 2017 on Hotels
Excellent overall
Comment from Hotel Management
Dec 27, 2017 by Manager, Hotel Management
Kathleen, thank you for the 4-Star review of Extended Stay America. We are glad you had a relaxing stay with us and that our service along with our facilities were to your satisfaction. Thanks once more for your positive comments, and we look forward to welcome you again soon. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Dec 3, 2017 on Hotels
Comment from Hotel Management
Dec 5, 2017 by Manager, Hotel Management
Wow, thanks for the wonderful five-star rating. We are thrilled to read you loved our property and that you had an enjoyable stay with us. Reviews such as yours mean a lot! Thanks again, we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
4 out of 5
by Wendy

Posted Nov 21, 2017 on Hotels
Clean and comfortable. Reasonably priced.
Comment from Hotel Management
Nov 22, 2017 by Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that you also found us to be of a good value in the area. We look forward to having you as our guest again soon! Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Nov 14, 2017 on Hotels
Comment from Hotel Management
Nov 16, 2017 by Manager, Hotel Management
Thanks for the perfect rating. It's great to know you had an awesome time at Extended Stay America. We hope to see you soon. Sincerely, Hotel Management