Terrace/patio

Reviews of Towneplace Suites Marriott Meridian

2.5 out of 5
Towneplace Suites Marriott Meridian
1415 S Eagle Rd, Meridian, ID

Reviews

8.8

Excellent

Rating 10 - Excellent. 223 out of 404 reviews" "
Rating 8 - Good. 121 out of 404 reviews" "
Rating 6 - Okay. 34 out of 404 reviews" "
Rating 4 - Poor. 20 out of 404 reviews" "
Rating 2 - Terrible. 6 out of 404 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and spa was crowded
Stayed 2 nights in Mar 2024
Response from Chloe on Mar 20, 2024
Deborah,We apologize for any inconvenience that may have happened during your stay. We thank you for the review and hope to provide you with a better experience in the future.

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, helpful, and kind. Always had a warm “Hello” and “Smile” when entering and exiting the building. Room was perfect for our stay. Staff provided everything that we needed. Breakfast was included. The food was very tasty. A few restaurants were within walking distance. Great food!! Pool, jacuzzi, and gym was an added bonus. We loved it! Would highly recommend this Marriott location in Meridian, Idaho!
Stayed 6 nights in Feb 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 1, 2024
Peggy,Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us and in such detail. We appreciate guests like you who give us a chance to show you hospitality in a unique way. Again, thank you for your positive comments. Safe travels, and we look forward to having you visit us again in the future.

4/10 Poor

Kimble

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia and Marriot need a new system that allows for flexibility when changes are needed to a reservation. Things in life happen and your systems need to have the ability to adapt without phone calls and reaching back and forth.
Stayed 1 night in Nov 2023
Response from Chloe on Nov 28, 2023
Kimble, I hope this message has reached you well. I am sad to see that you may not have been satisfied with your stay and hope you will give us the opportunity in the future to provide you with the service you need. Thank you for staying with us, and we hope you have a wonderful week.

10/10 Excellent

Cheryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff from The front desk to the lady in charge of breakfasts were amazingly friendly and helpful.
Stayed 2 nights in Nov 2023
Response from Chloe on Nov 20, 2023
Cheryl,Thank you for the compliment to our staff. We hope to provide you with another five- star stay next time you are in the area.

8/10 Good

ARDEN W

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was really hard, only thing wasn’t great.
Stayed 2 nights in Nov 2023
Response from Chloe on Nov 6, 2023
Arden,We apologize for any inconveniences that made your stay fall short of a five- star stay. We hope to service you again in the future!

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Scott Terry - General Manager on Oct 19, 2023
Hello CarlThank you for letting us know about your recent stay. We hope to see you again soon when travel plans include our area.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We recommend this hotel!
A great place to stay! Close to everything. Cooking our own meals is a plus.
Stayed 6 nights in Sep 2023
Response from Chloe on Oct 23, 2023
George,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

2/10 Terrible

Harold

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Leslie Ann on Sep 11, 2023
Harold, thank you for taking the time to leave your review about your stay with us! We hope to serve you again in the future!

10/10 Excellent

DK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Leslie Ann on Sep 1, 2023
DK, we thank you for taking the time to leave us a review about your recent stay with us at Towneplace Suites Marriott Meridian.

6/10 Okay

Shayna

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
My experience would have been good however the front desk lady called me (I believe she is Mexican, didn't catch her name) and told. Me I was supposed to check out on 8/11 when clearly I was booked and signed from 8/10-8/12. I even asked her is she sure she was calling the right room and she insisted I was to be out. In the end it was 325 not my room (308) that was supposed to check out and I received no apology or even a for my rudeness and inconvenience let me reduce your room rate or something!
Stayed 2 nights in Aug 2023
Response from Leslie Ann on Sep 1, 2023
Shayna, thank you for staying with us. We are sorry to hear your stay was less than desirable. I have reviewed this incident with my front desk staff as a learning experience on how to improve. We strive to always provide a top-notch experience, however, there is always room for improvement. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.

10/10 Excellent

Adrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Chloe on Aug 18, 2023
Adrian,Thank you for staying with us and taking the time to give us this 10/10 rating. We are pleased to see that you had an exceptional stay. Safe travels, and we look forward to having you visit us again in the future.

4/10 Poor

Herman

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Pool. or Hot tub. But everything was was great Thank you
Stayed 10 nights in Jul 2023
Response from Chloe on Aug 2, 2023
Dear Herman,We do have a warning on our website about the pool being out of order and have had that warning up for some time. We have also removed the pictures of our pool from the website and have removed it as a listed amenity. I hope you choose to stay with us again when your travels bring you back to the area, and hope that next time you come we will have our pool back in working order.

6/10 Okay

David

Traveled with partner
Liked: Staff & service, property conditions & facilities
The bed us very hard, the pool and spa was out of order. With the hot weather we choose this for the pool. We were disappointed. Breakfast was very good.
Stayed 1 night in Jul 2023
Response from Chloe on Aug 2, 2023
David,We do have a warning on our website about the pool being out of order and have had that warning up for some time. We have also removed the pictures of our pool from our website and have removed it as a listed amenity. I hope you choose to stay with us again when your travels bring you back to the area, and hope that next time you come we will have our pool back in working order.

8/10 Good

Becky

Stayed 1 night in Jul 2023
Response from Chloe on Jul 18, 2023
Thank you for your review!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
The hotel and room were very clean. The staff (all) were amazing. So very friendly. More so than just having a question answered. They all went out of there way to just have a friendly conversation. I will definitely be coming back to this hotel.
Stayed 6 nights in Jul 2023
Response from Chloe on Jul 12, 2023
Dear Jamie,Thank you for taking the time to share your experience at our hotel. Our employees are empowered to make the stay of each of our guests personalized and comfortable. We appreciate your valued feedback, and we hope to serve you again when your travels bring you back to Meridian!

8/10 Good

Connie

Liked: Cleanliness
Stayed 7 nights in Jul 2023
Response from Chloe on Jul 12, 2023
Thank you for your review!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but old room
Sam at the front desk was great and made our stay smooth. The place was clean and the bed was very comfortable. The room felt dated and had an old smell.
Stayed 1 night in Jul 2023
Response from Chloe on Jul 12, 2023
Heather,Thank you for taking the time to leave a review of your recent experience at our hotel. Our employees are empowered to make the stay of each of our guests personalized and comfortable. In regards to the smell in the room, I sincerely apologize for falling short of meeting your expectations. I hope you still consider us the next time your travel brings you back to the area.

10/10 Excellent

sandra

Stayed 7 nights in Jun 2023
Response from Chloe on Jul 28, 2023
Thank you for your review!

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was good except one thing, we requested our tv to be fixed multiple times and still was not working correctly when we left. We were there 3 nights
Stayed 3 nights in Jun 2023
Response from Chloe on Jun 23, 2023
Thank you for the feedback you have provided. Your concerns are our means of improvement. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations. I hope you still consider us the next time your travel brings you back to the area.

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great, easy access to intersections and great eateries.
Stayed 3 nights in Jun 2023
Response from Chloe on Jun 16, 2023
Thank you for the 5/5 rating. We are pleased to read that you had a nice stay. Safe travels, and we look forward to having you visit us again in the future.

6/10 Okay

christopher

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not as advertised
The fact that this hotel advertises they have a pool is joke. The staff said it’s been closed for as long as they have worked there. Eight months lol!! Would expect more from a Marriott Propery.
Stayed 2 nights in Jun 2023
Response from Chloe on Jun 12, 2023
Dear Christopher, We apologize for the pool being down. It has been down since October and will continue to be down until towards the end of this year. We do have a warning on our website about the pool being out of order and have had that warning up for some time. We have also removed the pictures of our pool from our website and have removed it as a listed amenity.I hope you choose to stay with us again when your travels bring you back to the area, and hope that next time you come we will have our pool back in working

2/10 Terrible

Dustin

Ran card didnt know what was going on locked my account up
Stayed 7 nights in May 2023
Response from Lindsay Goddard General Manager on May 31, 2023
Hi Dustin, I appreciate your feedback and would like more information so we might be able to get any issues you experienced with payment resolved.

4/10 Poor

Meredith

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Walls were paper thin as were ceilings and floors. We got complained about for being too noisy for Stomping around when in reality we were walking, and we could hear the people above us as well. Pool was out didn't get notified of that until the Thursday before trip.
Stayed 2 nights in May 2023
Response from Chloe on May 30, 2023
Dear Meredith,Thank you for taking the time to leave feedback for us. We are very sad to see that you had an unsatisfactory stay. For that, we sincerely apologize. We appreciate you choosing to stay with us and hope you give us another chance to welcome you again in the future.

4/10 Poor

Cleopatra

Liked: Staff & service
Disliked: Cleanliness
Very noisy next to the freeway. Whole place was not very clean.
Stayed 2 nights in May 2023
Response from Scott Terry - General Manager on May 8, 2023
Hello CleopatraI am sorry to hear that you did not enjoy your stay at our property. We pride ourselves on having a clean hotel for our guest so is disappointing to hear otherwise. If there was something specific that our team had missing, please contact me at the property as we will discuss the concern with the staff in order to insure future guest do not experience the same issue. .

8/10 Good

Gracelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Scott Terry- General Manager on May 9, 2023
GracelynThank you for letting us know how your visit went. We hope to see you again when your travel plans include the Nampa area.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Chloe on Mar 28, 2023
James,Thank you for the 10/10 rating! We look forward to your return.

8/10 Good

Brekell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is no working pool or hot tub as advertised. When we travel with kids, this is a priority. Hotels.com needs to update their listings with appropriate information regarding their properties. We wouldn't have booked here had we known there was no pool
Stayed 2 nights in Mar 2023
Response from Chloe on Mar 28, 2023
Dear Brekell, Thank you for providing feedback regarding your stay. Your concerns are our means of improvement. We appreciate you for bringing these concerns to our attention. We strive to provide a quality stay and apologize for falling short of your expectations. We hope to have you stay with us again in the future and see the improvements we have made thanks to your comments.

6/10 Okay

Tynea

Stayed 2 nights in Mar 2023
Response from General Manager on Apr 6, 2023
Thank you for staying with us, please let us know what we might be able to do in the future to improve your stay.

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Scott Terry - General Manager on Feb 28, 2023
Thank you for being our guest Gregory. We hope to see you again when your travel plans include our area.

6/10 Okay

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom was very small and the breakfast food was not very good. Cleanliness and staff friendliness were great.
Stayed 2 nights in Jan 2023
Response from Chloe on Feb 13, 2023
Thank you so much for the wonderful staff and cleanliness comments. I sincerely apologize for falling short of meeting your expectations. I hope you still consider us the next time your travel brings you back to the area.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is close to shopping, dining and family entertainment. Room was clean and tidy.
Stayed 2 nights in Jan 2023
Response from Chloe on Feb 13, 2023
Dear Guest we are pleased to hear you had a satisfactory experience during your stay. Thank you for choosing us to accommodate you during your travels. We look forward to your return.

8/10 Good

Teale

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Scott Terry - General Manager on Mar 10, 2023
Thanks for letting us know about your stay. Hope to see you again soon.

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Scott Terry - General Manager on Mar 10, 2023
Thanks for letting us know about your stay. Hope to see you again if your travel plans bring you back to Nampa.

10/10 Excellent

Andry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Chloe on Feb 13, 2023
Thank you for staying with us and taking the time to give us this 10/10 rating. Safe travels, and we look forward to having you visit us again in the future.

4/10 Poor

John

Disliked: Property conditions & facilities
Don’t count on what they advertise
Hotels.com has so many properties to choose from. I specifically picked this property for the indoor pool and hot tub. There were many less expensive properties nearby without the indoor pool. Unfortunately the pool and hot tub were drained and unusable. I absolutely would have stayed somewhere else if this property would have been honest about the condition of its amenities. Very very disappointed
Stayed 2 nights in Jan 2023
Response from Chloe on Feb 13, 2023
On behalf of our entire team, I sincerely apologize for falling short of meeting your expectations. We hope to have you stay with us again in the future and see the improvements we have made thanks to your comments.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great set up and clean. Very good breakfast set up and great staff.
Stayed 1 night in Jan 2023
Response from Chloe on Feb 13, 2023
I want to thank you for staying with us and am so happy to hear you enjoyed your breakfast and room. Our employees are empowered to make the stay of each of our guests personalized and comfortable. Safe travels, and we look forward to having you visit us again in the future.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the room setup. Like a single apartment! Stay here. Right off the highway. Eatteries a short walk away.
Response from Chloe on Feb 13, 2023
Dear Kimberley, we are pleased to hear you had a satisfactory experience during your stay. Thank you for choosing us to accommodate you during your travels. We look forward to your return.

6/10 Okay

David

Business traveler
Liked: Cleanliness, property conditions & facilities
The blanket on the bed was too thin, the thermostat didn't work correctly and the walls were too thin. I could hear people next door talking.
Stayed 1 night in Dec 2022
Response from Chloe on Feb 13, 2023
Thank you for bringing your concerns to our attention. We strive to provide quality lodging accommodations. On behalf of our entire team, I sincerely apologize for falling short of not only meeting your expectations but ours as well. As a valued customer, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 2 nights in Nov 2022
Response from Scott Terry-General Manager on Nov 27, 2022
ThomasThank you for taking the time to let us know about the helpful staff. We hope to see you again if your travel plans include the Nampa area.

4/10 Poor

Ruston

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had to switch rooms because our first room smelled like animal urine and feces. We didn't realize that this is a completely "pet friendly" hotel meaning EVERY room can have pets. For a family with high animal allergies this was disappointing that there weren't rooms set aside for people who need to avoid allergens.
Stayed 2 nights in Nov 2022

6/10 Okay

Kelly

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the 2 bedroom suite and it was lovely. If you are short it is a climb, literally, to get on the bed. We had a toddler and heavy footed people above us and we heard EVERY STEP at all hours. Staff was not very helpful resolving this. After an 8 hour drive, it would have been nice to have some quiet time. The breakfast is 1 step above a continental breakfast, but not what we were expecting.
Stayed 3 nights in Oct 2022

4/10 Poor

Mary I

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
$500 for two nights, NO HOUSEKEEPING, ready to take credit card , but no mention that room is not cleaned nor trash taken out daily
Stayed 2 nights in Sep 2022

10/10 Excellent

Sheryl

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Sep 2022
Response from Scott Terry - General Manager on Sep 14, 2022
Dear SherylThank you for taking the time to let us know of your experience. We hope to see you again next time your travel plans include the Nampa area.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Scott Terry - General Manager on Sep 12, 2022
Dear GuestThank you for taking the time to let us know of your experience while staying with us. Hope to see you again next time you are in our area.

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2022

10/10 Excellent

Gwyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff during check in was courteous and helpful.
Stayed 1 night in Jul 2022
Response from Scott Terry - General Manager on Jul 19, 2022
Dear Gwyn Thank you for staying with us and letting me know about your staff experience. We hope to see you again in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Kurt, Murrieta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 6 nights in Jul 2022
Response from Scott Terry - General Manager on Jul 19, 2022
Dear Kurt Thank you for letting us know about your clean and comfortable room. We hope to see you again in the future!

10/10 Excellent

CHRISTIAN STUART

Stayed 4 nights in Jul 2022

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fantastic
Stayed 2 nights in May 2022
Response from Scott Terry - General Manager on May 16, 2022
Dear Heather Thank you for taking the time to let us know about your hotel experience. We hope to see you again when your travel plans include the Nampa area.