Ratings based on 350 Verified Reviews

3.3 out of 5
57% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Central to location.

Posted Mar 17, 2018
Good rates, you get what you pay for. Hotel itself could do with a light Reno and patch up, but was comfy enough.
Comment from Hotel Management
Mar 20, 2018 by Manager, Hotel Management
Thanks being an old motel of yesteryear its hard to keep maintenance up as you can appreciate. But as long as we can we keep it basic comfort on a budget for everyone to enjoy
3 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Budget accommodation in great location

Posted Mar 15, 2018
Very basic facilities, in need of renovations and TLC. Location was great and staff were friendly. Checkin and out was an easy process.
Comment from Hotel Management
Mar 17, 2018 by Manager, Hotel Management
We aim to make check in and out as easy as it can be. It is a very busy world and we like to inform our guests of our expectations from all our guests at the same time ensuring guests are well informed of our cafe and if we can help with local area as well.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ipswich

easily accessed and excellent Gold Coast location

Posted Mar 4, 2018
Pros: reasonably priced, quiet and good location
Cons: taps in shower & vanity unit need attention. I suggest the taps be altered to 'spindle' type handles rather than the current 'mushroom' type handles.
Location: The usual coast amenities, service outlets and holiday promotions are nearby.
as usual a pleasant stay. good restaurants, liquor outlets and day to day shopping outlets, hairdressers etc.
Comment from Hotel Management
Mar 9, 2018 by Manager, Hotel Management
Thanks Robert. As taps require changes new tap handles will be used. The location most guests find great due to the proximity to everything.
4 out of 5
Recommended
for Everyone
by A verified traveler from ballarat

Posted Feb 25, 2018
Had an enjoyable stay-lovely pool-will stay there again
Comment from Hotel Management
Feb 27, 2018 by Manager, Hotel Management
Thank you Jose We are pleased we were able to meet your needs for your stay and hope to see you again.
3 out of 5
Recommended
for Personal Event
by A verified traveler

OK, though average.

Posted Feb 13, 2018 on Hotels
Stay was on the whole, ok. The room I had needed a refurb. Simple things could have been done already, like the blinds being fixed, etc, They need to put a base-station for the wifi upstairs so it's accessible in all the rooms, and not just down near reception (another simple thing to do....). For some silly reason, the under-sink cupboards were screwed shut. Also the kitchen sink drain smelt, indicating it needed a cleanout, either by doing it manually, or tipping a heap of Draino down there. Motel is in a noisy area, being right on the Gold Coast Highway, though this of course isn't the motel's fault. The beach is very close, which is an added bonus.
Comment from Hotel Management
Feb 15, 2018 by Manager, Hotel Management
The motel being old style and as the whole area is under upgrading with new buildings its impossible to know how much funding to put into such an old building. Small maintenance jobs are constantly done, drains are treated regularly. Cupboards are shut tight as there is no valid reason for guest to access these. The wifi does have a repeater antenna already upstairs but unfortunately it is an old style set up and there is no intention of changing that at this stage.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ipswich

conveniently located @ a reasonable price

Posted Jan 31, 2018
Pros: It is well located, well set out and has more than adequate facilities:- off street parking, swimming pool, washing and meets all usual holiday needs.
Cons: Nil from our viewpoint.
Location: Mermaid Beach is possibly the most attractive sandy swimming surf location, is well located with a number of accessible life saver patrolled areas.
A relaxing pleasant experience with the motel having cooperative service staff in a central Mermaid Beach location. The Mermaid Beach locality has excellent beaches and is serviced by a good number of quite adequate and reasonably priced holiday retail outlets, takeaway cafes and restaurants. The locality also has excellent alternate road access via secondary main road service avoiding the necessity to travel through the main Gold Coast tourist, service & retail outlet bottlenecks.
Comment from Hotel Management
Feb 1, 2018 by Manager, Hotel Management
Thank you Bob for your lovely comments. We do appreciate your patronage and it was our staff's pleasure to ensure your stay was memorable.
5 out of 5
by jason hill from sunshine coast

Posted Jan 31, 2018 on Hotels
very happy
Comment from Hotel Management
Feb 3, 2018 by Manager, Hotel Management
Thank You Jason we are pleased you enjoyed your stay.
3 out of 5
by A verified traveler

Posted Jan 27, 2018 on Hotels
Comment from Hotel Management
Jan 30, 2018 by Manager, Hotel Management
Thank you for taking the time to review our property
3 out of 5
by A verified traveler

Posted Jan 15, 2018 on Wotif
Old motel that has clearly not had any major maintenance or improvements for a looooong time. Sheets were clean but bed uncomfortable. Staff friendly. Won’t be back.
Comment from Hotel Management
Jan 19, 2018 by Manager, Hotel Management
As mattresses are a very personal thing it is impossible to please everyone. But we appreciate that it is old and while not looking sharp it has plenty to offer the budget conscious traveler.
2 out of 5
by A verified traveler from warwick

Close to casino

Posted Jan 14, 2018 on Wotif
On highway so noisy but really is rundown in bathroom tiles missing etc for 168 a night I want a lot better
Comment from Hotel Management
Jan 19, 2018 by Manager, Hotel Management
Our tariffs reflect the location to the beach, restaurants and public transport as much as the rooms/building itself. Clean beds, bathroom and basic needs at a cheap tariff even in the high season.