Ratings based on 440 Verified Reviews

2.9 out of 5
44% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, Mo

Decent room with frig, microwave, and other.

Posted Aug 18, 2017
Cook in your room if you like. Limited TV stations available with one Showtime channel. Some updates were done. Wifi worked sufficiently well.
Comment from Hotel Management
Aug 19, 2017 by General Manager , Hotel Management
John, Thank you for your review. It is a pleasure knowing that you liked our internet service and your well-equipped room. We hope to see you again at Extended Stay America. Sincerely, General Manager
1 out of 5
by A verified traveler

Overbooked...They won't refund your money!

Posted Jul 7, 2017
I arrived at the hotel only to be told that they were overbooked so I had to find another hotel to stay at. I come to find out they still charged me for the hotel stay. I called about the charge on my credit card and I was told that I was a "no-show" so I was billed for it. If I was a "no-show," then I how did I know they were overbooked?????? Since I didn't stay there, I will give them the benefit of the doubt on condition and comfort of the hotel so I gave them an OK rating on that. I would not recommend anyone staying here though because they will take your money.
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
3 out of 5
by A verified traveler

Posted Jun 8, 2017
Pros: Price and convenient for our needs
Cons: Dripping water in tub. Cracked iron would not hold water. Had to ask for hairdryer.
Tried to check in early but they were not receptive
Comment from Hotel Management
Jun 10, 2017 by General Manager, Hotel Management
Thanks for evaluating your stay. We are glad you found us to be a good value and our location was convenient for your needs. That being said, we are sorry for the inconvenience you experience while here. As per our brand standard requirements, we keep all the in-room amenities at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. Your concerns will be shared with our maintenance team in an effort to improve our service and facilities. We hope you will consider giving us a second chance in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jun 5, 2017
Not clean beds...........................................,,,............................................…………,…………;………………………………………………………,X
Comment from Hotel Management
Jun 6, 2017 by General Manager , Hotel Management
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. Please rest assured that your comments have been shared with the team in an effort to improve our service and facilities. We hope you'll give us another chance the next time your travels bring you this way. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, easy access to hwy

Posted Jun 2, 2017
Nice staff, very clean rooms great proximity to all of what KC has to offer
Comment from Hotel Management
Jun 3, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Kansas City - Shawnee Mission. We are delighted to know you enjoyed your time with us and that our outstanding hospitality and convenient location made it even more memorable. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

I love this hotel, this was my second stay.

Posted May 25, 2017
The bathroom was gross... it had garbage from previous people. It had hair all over the bottom of the tub. The tile part of the floor in the kitchen was extremely sticky. There was something nasty dried across the tv screen. The trash can still had trash in it from previous tenants.
Comment from Hotel Management
May 27, 2017 by General Manager, Hotel Management
Thanks for taking the time to post a review. We apologize for letting you down with regard to the cleanliness of your room and regret the inconvenience it caused. We have procedures in place to inspect every room after it has been serviced. Our housekeeping team has been informed and will take whatever action is needed to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us another chance to make a better impression. Sincerely, General Manager
2 out of 5
by A verified traveler from CO

Uncomfortable!

Posted May 20, 2017
Wouldn't stay here again. The bed was terribly uncomfortable. The pillows were old and flat. We tried for three days to get a second washcloth and they didn't have any. The Wi-Fi didn't work. We would have moved but everything else around was booked due to graduation. The only saving grace was that it was fairly clean.
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We ensure you that your concerns will be shared with the management team so that our future guests do not experience the same. We can certainly do better, and we hope you will consider giving us another try. Sincerely, General Manager
1 out of 5
by Diane

GREED WILL LOOSE YOU CUSTOMER'S

Posted May 19, 2017 on Hotels
This was a Nascar weekend with my family. THUSDAY WE GET TO HOTEL . GO TO CHECK IN SHOW THEM MY PAPER OLY TO HAVE THEM THROWN BACK AT AND TOLD I JUST WANT CREDIT CARD AND ID. NEXT DAY I GO TO CHECK IN MY DAUGHTER BECAUSE I HEARD THEM SAY WE HAVE OVER BOOKED. THEY TOLD US SHE ONLY HAD ONE NIGHT. I NEW BETTER WE AGAIN HAD THE PAPER MANAGER TOLD ME HE WOULD TAKE CARE OF THIS. ONLY TO BE AT THE RACE ON SAT AND GET A TEXT THAT MY DAUGHTER HAD TO GET OUT OF ROOM .JUST WANTED TO TELL THE FRONT DESK THANK FOR MAKING MY STAY A UPSETTING ONE. IN THE NAME OF MONEY
Comment from Hotel Management
May 22, 2017 by Manager, Hotel Management
Diane, we are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
4 out of 5
by Tatiana

Posted May 17, 2017 on Hotels
Comment from Hotel Management
May 20, 2017 by Manager, Hotel Management
Tatiana, thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Kansas City - Shawnee Mission. Sincerely, General Manager
1 out of 5
by A verified traveler from Kansas City

Horrible, filthy rude place

Posted May 12, 2017 on CheapTickets
Pros: Nothing
Cons: EVERYTHING
Lobby was closed upon check-in had to wait over 1 minutes for someone to be called to the door and check me in. Get to my room beer had been spilled previously on the night stand and stained one of the hotel laminated tv guides was it clean? NO so i was stuck smelling beer all night. Next, mirrors were filthy and it was hair all in the bathtub. Next discovery after all of this???? No wash towels in the bathroom ended up having to use a dry towel to bathe. I would not recommend this place to anyone!
Comment from Hotel Management
May 14, 2017 by General Manager , Hotel Management
Britt, I sincerely apologize for the service and cleanliness issues you encountered while here. You are absolutely correct to expect a clean environment when staying with us. We will revisit our deep cleaning program to ensure our suites are cleaned before guest occupancy. We regret the inconvenience it caused. Your concerns will be shared with the respective teams in an effort to improve our guest experiences. We hope you will consider and give us an opportunity to serve you better in the near future. Sincerely, General Manager