Beautiful Resort with Excellent Staff
Posted Aug 7, 2016
Stayed at the Sebel Pinnacle Valley Resort for 2 x Nights in July 2016. From the advance hotel call to confirm your stay and clarify question sets the tone for the level of customer service you can expect - excellent.
Stayed in a 2 bedroom Chalet, extremely comfortable, spacious, no complaints whatsoever. Hotel staff were happy to rearrange bedding to suit tall family members.
Driving from the Accommodation to Mt Buller day car park took 20-30 minutes (with no snow chains and reasonable weather).
Unfortunately during my stay I had a ski accident and this is where the hotel staff excelled. The hotel staff provided a vehicle and drove my family from the hotel to the Mt Buller hospital extremely quickly, collected our vehicle from Mt Buller and returned it to the hotel, returned our ski hire equipment back to Mansfield, provided an excellent complimentary dinner and sent a hamper full of treats to the hospital.
Easily the best customer service I have experienced from any accommodation, would highly recommend the Sebel Pinnacle Valley Resort to friends, colleagues and others.