- Liked: Amenities
- Disliked: Cleanliness, staff & service
I was so excited to stay at this property because of the jacuzzi! I wanted to enjoy my Valentine’s Day weekend with my boyfriend and it was far from That. When I arrived my sheets were filled with stains, the bed smelled like cigarettes, and my bathroom tub would not drain. When I asked the overnight employee for assistance she pretty much told me there was nothing she could do for me. She was disrespectful, rude, and not accommodating. The next morning when I spoke with the manager, I let them know that the employee was very rude to me and they did not seem to care. I wanted to leave and go to a hotel where I felt respected and I was told that I could not be refunded, they would not cancel my remaining nights, they could not switch my rooms and there was nothing else they could do. After being treated so poorly, I left, without being refunded and went to Country Inn and Suites by Radisson. They were amazing! I will never go back to best western! Ever! And if you can help it, do not come to this location!