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Get an overview of this hotelHotel in Merrillville with free breakfast and indoor pool

Location

Situated near the airport, this hotel is 1.5 mi (2.5 km) from Star Plaza Theatre and 2.7 mi (4.4 km) from Albanese Candy Factory. Deep River Water Park and Indiana University Northwest are also within 9 mi (15 km).

Hotel Features

This hotel features an indoor pool, a fitness center, and a spa tub. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and laundry facilities.

Room Amenities

All 52 rooms provide free WiFi and free wired Internet, TVs with cable channels, and conveniences like refrigerators and microwaves. Other amenities available to guests include pillowtop beds, premium bedding, and coffee makers.

Best Western Inn & Suites of Merrillville ratings based on 57 Verified Reviews

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3.6 out of 5
63% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
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hotel stay

2 out of 5
by from Carmel, IN
Posted Feb 20, 2017
Pros: location
Cons: cleaner more up to date
Location: the location is in Merrillville Indiana and its near shopping eating places.
there was damage to some of the furniture and the carpet. carpet was not very clean. $50. deposit in addition to payment for the room via credit card seemed odd - or perhaps a money grab or scam.
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Not that great

1 out of 5
by
Posted Feb 6, 2017
My kid and family members were crying because when they got in the pool there body's were burning and they had to get in the shower right away and that's really why we want there for the pool very sad.
Comment from Hotel Management
Feb 8, 2017 by Paras
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.
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5 out of 5
by
Posted Feb 4, 2017
Hotel was easily accessible off of 65 and had plenty of amenities around it. Hotel staff was exceedingly friendly and very quick to help with any questions. Room was large and clean and the kids loved the pool!
Comment from Hotel Management
Feb 5, 2017 by Paras
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.
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Great price!!!

4 out of 5
by from Cincinnati,oh
Posted Jan 26, 2017
The hotel was clean as was the room,the front desk staff and housekeeping staff were very kind.its in a great area,good contenintal breakfast.who doesn't love waffles fresh from the iron??? The pool and hot tub are being renovated at this time but I would definitely stay again...great value.great experience.
Comment from Hotel Management
Jan 28, 2017 by Paras
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.
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3 out of 5
by
Posted Jan 24, 2017
Nice hotel ,unfortunately we were looking forward to swimming and hot tub but under renovati ok n. Would have chosen other option if I had known in advance
Comment from Hotel Management
Jan 28, 2017 by Paras
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our pool didn't meet your expectations but its ready now. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.
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Nice & quiet, close to mall & restaurants

5 out of 5
by from Indianapolis
Posted Jan 23, 2017
Very comfortable, 45 mins from where I needed to go.
Comment from Hotel Management
Jan 30, 2017 by Paras
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
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Staff was kind. Room needed thorough cleaning.

2 out of 5
by from Merrillville, IN
Posted Jan 23, 2017
When we checked in, the clerk told us the pool and hot tub were closed for renovation...not what we wanted to hear, as this was the main reason we had chosen the hotel. No mention was made of it at time of reservation earlier that week. Went to the room, and there was black mold in the shower. Also there was food or debris of some sort dried to the door and dresser. Cobwebs were hanging from the ceiling. Visible layer of dust on beds, dresser & night stand. I made the clerk aware of the room condition. He was kind, and suggested we move to a new room. New room bathroom was no better; black mold in the corner of the shower, broken drain lever and stopper in the shower, and vent system didn't work. Not a happy camper!
Comment from Hotel Management
Jan 28, 2017 by Paras
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our Housekeeping management. We do hope you give us another chance as we will definitely improve our services.
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Late night check in

5 out of 5
by from Ohio
Posted Jan 20, 2017
Pros: It was very clean and our room was in great condition. The bed was comfortable.
Location: Easy on/off of the expressway which is all we needed on this trip.
We tried to make it all the way to Chicago but got a late start. We were way too tired to go further, and set our sights on Merrillville. I went to Expedia and booked a very reasonably priced room at Best Western. The staff at the front desk was very nice and we were very pleased with the cleanliness of our room. We had an early flight out of Chicago the next morning and and had to leave early, so we did not get to eat breakfast. I'm not even sure if breakfast is offered but I assume it is.
Comment from Hotel Management
Jan 20, 2017 by Paras
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.
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It was OK but a couple of things need work

3 out of 5
by from Pine Ridge
Posted Jan 16, 2017
I think it was OK for the price but need to do some more house keeping in the pool area the jacuzzi needed to be cleaned a the Jets needed maintainence the room was fine but the breakfast was mediocre other than that not bad for the price
Comment from Hotel Management
Jan 20, 2017 by Paras
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our Pool didn't meet your expectations but I glad to inform you that we just renovated our pool and hot tub. Thank you and look forward to seeing you soon.
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2 out of 5
by from Grand Rapids, MI
Posted Jan 16, 2017
Pros: The breakfast was good and the person handling it was very nice.
Cons: People at the front desk are cold. Make people aware that the pool is closed.
Location: Location vary convenient for shopping also to go eat vary convenient. The hotel or whatever it is next to it, is very spooky.
The swimming pool was closed they didn't tall us about that. The wants in bathroom didn't work our food in fridge froze.The person serving breakfast was very very nice tan star for him. Other staff didn't talk and all ( very unpleasant ).
Comment from Hotel Management
Jan 25, 2017 by Paras
I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.
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Renovations & Closures

The following facilities will be closed from 13 January 2017 to 23 January 2017 (dates subject to change):
  • Swimming pool

Hotel Amenities

Hotel Amenities

In addition to an indoor pool, Best Western Inn & Suites of Merrillville provides a spa tub and a fitness center. High-speed wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast. This Merrillville hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Onsite self parking is complimentary.

  • 24-hour front desk 
  • Total number of rooms - 52 
  • Safe-deposit box at front desk 
  • Number of floors - 3 
  • Coffee/tea in common areas 
  • Free newspapers in lobby 
  • Free breakfast 
  • Elevator/lift 
  • Fitness facilities 
  • Laundry facilities 
  • Luggage storage 
  • Free self parking 
  • 24-hour business center 
  • Spa tub 
  • Television in common areas 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Year Built 2000 
  • Number of buildings/towers - 1 
  • Indoor pool 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Refrigerator  
  • Microwave  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking

Room Amenities

  • Premium TV channels 
  • Hair dryer 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Free local calls 
  • Refrigerator 
  • Coffee/tea maker 
  • Microwave 
  • Daily housekeeping 
  • Private bathroom 
  • Bathtub only 
  • Desk 
  • Iron/ironing board 
  • Television 
  • Premium bedding 
  • Cable TV service 
  • Free toiletries 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 
  • Blackout drapes/curtains 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Free dial-up Internet access 
  • Pillowtop mattress 

Where to Eat

Guests are offered a complimentary continental breakfast.

Nearby Things to Do

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 
  • Accessible bathroom 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is 21

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service animals are allowed

Fees

You'll be asked to pay the following charges at the property:
  • Deposit: USD 50.00 per stay
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Rollaway bed fee: USD 10.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Best Western Inn Merrillville
  • Best Western Merrillville
  • Merrillville Best Western

We should mention

Up to 2 children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.