Ratings based on 42 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
67% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Chicago Il

Perfect for a Night

Posted Sep 28, 2016
Location: The Hotel has a lot of restaurants and the SouthLake Mall located near by, there are also many stores outside the mall in the area.
My Husband and I decided to stop in Merriville for the night on our way to Indianapolis for our Honeymoon. We checked in about 10pm and the computers were rebooting and so the nice man at the desk just took a copy of my id and an imprint of my credit card and gave us our room key. As he was processing all the that he asked what brought us to town when we told him it was a stop over on our way to our Honeymoon chuckled and said well it starts right now and upgraded our room for free. It was extremely nice of the young man. The only reason I did not rate it a 5 on Facilities and Condition is because they are renovating so if renovations bother you than take that into consideration, but from what we could see its looking beautiful and we will definitely stay there again as we frequent the Merriville Area.
3 out of 5
by A verified traveler from wisconsin

Has good reviews but

Posted Sep 21, 2016
I always read reviews because I travel with our toddler. The reviews were wrong. The hotel is outdated. The hotel itself had a funky smell to it. they were renovating and the halls smelled like paint. The room was okay. Sheets looked clean. The pool was old and smelled off.
Comment from Hotel Management
Sep 22, 2016 by Paras, Hotel Management
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.
5 out of 5
by A verified traveler from Michigan

Posted Sep 12, 2016
Very nice friendly service at the front desk. Liked the room and Hot tub area
Comment from Hotel Management
Sep 13, 2016 by Paras, Hotel Management
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.
4 out of 5
by A verified traveler from Oshkosh WI

Loved how close to the interstate it was.

Posted Aug 25, 2016
Pros: Clean spacious room with professional nice staff
Cons: Thought bed was hard
Location: Close to interstate and places to eat
Thrilled with the spacious clean room. Mini fridge, microwave, flat screen television. The staff was beyond professional and nice. The only complaint I have is I thought the bed was too hard
Comment from Hotel Management
Aug 27, 2016 by Paras , Hotel Management
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be our second home when you're at the area.
3 out of 5
by A verified traveler

Posted Aug 8, 2016
Hotel manager was very unfriendly when asked questions. Pillows seemed very old, flat, uncomfortable.
Comment from Hotel Management
Sep 11, 2016 by Paras, Hotel Management
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.
2 out of 5
by A verified traveler

1 night stay

Posted Apr 13, 2016
Pros: Friendly staff
Cons: cleanliness
Location: lots of shopping and resturants.
Pleasant greeting upon entry. Very quick registration. Room was standard but not very clean. Being tall I can see on top of cabinets and in other areas others may not have access to. Areas were dirty and dusty, bathroom was dated. The pool area was disgusting. The hot tub resembled soup. I did not risk going in. I would not stay at this hotel again even though it is very close to amenities.
Comment from Hotel Management
Sep 11, 2016 by Paras, Hotel Management
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.
3 out of 5
by A verified traveler

not bad....

Posted Apr 9, 2016
The deepest the pool goes is 4ft which was disappointin for the kids. Over all it was OK!
Comment from Hotel Management
Aug 29, 2016 by Paras, Hotel Management
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.
5 out of 5
by A verified traveler

Posted Apr 8, 2016
Pros: Room was clean, breakfast was as described, staff was very friendly!
It was a great stop on our way to Chicago! Nice, clean room, friendly staff and convenient to interstate
Comment from Hotel Management
Sep 11, 2016 by Paras, Hotel Management
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.
1 out of 5
by A verified traveler

The Hotel bedding was disgusting.

Posted Apr 3, 2016
The bedding was stained. The room was outdated. The pillows had stains. The room was absolutely disgusting. The toilet was not clean. I would suggest that this hotel be evaluated by the Board of Health. I would not recommend staying at this hotel.
Comment from Hotel Management
Sep 11, 2016 by Paras, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.
3 out of 5
by A verified traveler

Posted Feb 5, 2016
Ok for a quick business trip stay. Nothing special, but it seemed clean so it worked for me.