Ratings based on 300 Verified Reviews

3.7 out of 5
70% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Met our needs

Posted Oct 23, 2017
Clean and spacious room. Varied and adequate breakfast though the dining space is rather small.
5 out of 5
Recommended
for Everyone
by A verified traveler from aurora,il

Excellent hotel close to our activities.

Posted Oct 22, 2017
The hotel was excellent, it was close to the event we were going to the next day.The room was super, I love the sensor light in the bathroom the handycap room was great, having the walk in shower,higher toilet and hand rails made it much easier. Would defiantly come back to this best western.
3 out of 5
Recommended
for Everyone
by A verified traveler

it was ok for the price

Posted Oct 11, 2017
Pros: price was good and breakfast was good
Cons: clean the rooms better
Location: mall is right there
the first room had a really bad odor, the second room was not very clean, we found medication on the floor (floor was never vacuumed) and the window sills were very dirty
Comment from Hotel Management
Oct 12, 2017 by Paras, Hotel Management
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sioux City,Iowa

Great Hotel and Staff!!

Posted Sep 22, 2017
Pros: The Hotel Staff and Breakfast!
Location: Located near everything!
I was in town for my mom's funeral. So, I picked this hotel wit little research. I checked in late, but the Night staff Gentlemen was very pleasant and accommodating. I got checked in and settled in the room, but the air didn't work. So, the Night staff upgraded our room for free. Thanks so much for making an hard time such a comfortable stay. The Breakfast was full of variety and very good for price. Thanks BW for your great quality! Mr.Green
Comment from Hotel Management
Sep 29, 2017 by Paras, Hotel Management
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nevada

Adequate

Posted Sep 16, 2017
Pros: adequate
Cons: none
Location: Did not use
Pleasant stay. Did not use anything accept bed to sleep. Breakfast offer was good
Comment from Hotel Management
Sep 29, 2017 by Paras, Hotel Management
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.
2 out of 5
by A verified traveler

In good location.

Posted Sep 13, 2017
Pros: The location it is near everything if you are not from the area.
Cons: They need to invest into the property and staff.
Location: There is shopping centers, food, easy access to the freewatys.
I was very disappointed in this hotel for the price. They only have two people that clean the room and they do not do a good job the floor was dirty, the room looked like someone had been in it when we arrived. The cleaning did not happen in the morning when we left to errands had to call them twice to have them clean the room and even then it was not clean. I will not be returning.
Comment from Hotel Management
Sep 27, 2017 by Paras, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.
4 out of 5
Recommended
for Everyone
by A verified traveler from greenfield, indiana

One night stay

Posted Sep 11, 2017
Stayed one night went to a concert wasn't there for a few hours it was a good stay. Nice staff probably come stay again.
Comment from Hotel Management
Sep 13, 2017 by Paras, Hotel Management
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Sep 7, 2017
Pros: Beds very comfortable.
Cons: Noise in hallways with doors slamming at all hours of the night. Maybe put the children and non monitoring parents on the first floor with the swiming
Location: Mall across the street. Eating establishments all around the location.
Centrally located to shopping, eating. Traffic in that area is maintained with light signals and police presents constant. Mall has variety of different store and open on sunday.
Comment from Hotel Management
Sep 8, 2017 by Paras, Hotel Management
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas,tx

Posted Sep 5, 2017
Staff very friendly. Breakfast was very nice. close to restaurants n other stores.
Comment from Hotel Management
Sep 8, 2017 by Paras, Hotel Management
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice overall, would stay again

Posted Aug 31, 2017
The hotel was nice overall. Room and breakfast were satisfactory. I would stay here again , but there is a bit of room to improve. I would have preferred full sized pillows, but with that being said they were not uncomfortable. The waffles at breakfast were excellent, but the eggs were a very grainy texture which was off putting. I was glad to have a pool and hot tub, but the jets were shooting the water up along the sides rather than creating a relaxing spa action and it could have stood to be a bit warmer. With all that being said I would rather that with faults than not at all. The price was acceptable for the accommodations.
Comment from Hotel Management
Sep 8, 2017 by Paras, Hotel Management
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.