horrible hotel, poor staff
Posted Feb 27, 2017
I was in town for my grandfathers funeral. I booked my room a few days in advance, and requested a non smoking room. I have a one year old who was also there with me. When I checked in they had put me in a smoking room, they moved me to a new room. The first night was not horrible. The second night we had neighbors who where very very loud and beating on my walls. They were beating on the walls so bad that an outlet has popped out of the wall ( I know this for a fact due to having a one year old who is learning he can't touch them, I had told him several times to stay out of that same one). After calling the front desk multiple times and nothing being done I was beyond irritated. My child could not sleep and we had a funeral the next morning. About 3:30 in the morning they finally got quiet and we were able to sleep a few hours. The next morning I had requested to talk to the manager, first I was told at 8:30 the manager would be in by 9:00. Then again at 9:15 I was told she would be in by 10:00. Then at 10:00 I was told that they were not sure when she would be in. It was clear that the guy working the front desk was getting irritated by me, so I checked out and decided to say somewhere else. I requested that the manager call me and was told "we can't say she will." So I went straight to corporate. I do not suggest this hotel to anyone, rude, disrespectful staff, they do not follow their "quiet hours" policy. And I have yet to talk to the manager!
Comment from Hotel Management
Mar 14, 2017 by Paras, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments are
essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. I apologize for this bad experience. This is very disappointing to hear, Furthermore, I personally supervised that all your other complaints are addressed and we also gave you one free night as well. We look forward to welcoming you back then.