Staff was kind. Room needed thorough cleaning.
Posted Jan 23, 2017
When we checked in, the clerk told us the pool and hot tub were closed for renovation...not what we wanted to hear, as this was the main reason we had chosen the hotel. No mention was made of it at time of reservation earlier that week.
Went to the room, and there was black mold in the shower. Also there was food or debris of some sort dried to the door and dresser. Cobwebs were hanging from the ceiling. Visible layer of dust on beds, dresser & night stand.
I made the clerk aware of the room condition. He was kind, and suggested we move to a new room. New room bathroom was no better; black mold in the corner of the shower, broken drain lever and stopper in the shower, and vent system didn't work.
Not a happy camper!
Comment from Hotel Management
Jan 28, 2017 by Paras, Hotel Management
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our Housekeeping management. We do hope you give us another chance as we will definitely improve our