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Rating 10 - Excellent. 115 out of 285 reviews" "
10 - Excellent
115
Rating 8 - Good. 77 out of 285 reviews" "
8 - Good
77
Rating 6 - Okay. 45 out of 285 reviews" "
6 - Okay
45
Rating 4 - Poor. 22 out of 285 reviews" "
4 - Poor
22
Rating 2 - Terrible. 26 out of 285 reviews" "
2 - Terrible
26
8.0/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
carla
Traveled with partner, Traveled with pets
Apr 17, 2024
Liked: Cleanliness, staff & service
What I didn't like was the pet fee. $75 per night per dog which wasn't easily advertised on their website. It was sort of hidden and we would not have stayed if we knew that.
carla
Stayed 1 night in Mar 2024
6/10 Okay
Murray
Business traveler
Mar 11, 2024
Liked: Staff & service
Staff were nice and friendly. Hotel had a strong cleaning smell that tried to mask some smoke smells. Carpet in my room smelled bad and the fan was noisy. Otherwise comfortable room and bed was nice.
Murray
Stayed 1 night in Mar 2024
Response from mike m on Mar 18, 2024
Dear Rhonda Hawkins,Thank you for taking the time to tell us about your experience at Candlewood Suites MERRILLVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 219-791-9100 ext 403 or michael.medonic@ighospitality.com.Sincerely,Michael medonic GM219-791-9100 ext 403michael.medonic@ighospitality.com
The newly renovated candlewood is a pretty nice hotel. My room had a kitchen and a nice bathroom. It was a great experience. Rooms were clean didn't find anything gross or unusual. Next to the highway but you don't really hear it from the inside. Service was great and everyone seemed very friendly. The price to have your dog stay with you was very reasonable.
Jose
Stayed 6 nights in Sep 2023
Response from Holly on Sep 29, 2023
Hi Jose, thank you for sharing your experience at the Candlewood Suites Merrillville! We are so thrilled to hear that you enjoyed your stay. We are happy to have served you!
Candlewood Suites is a hotel for everyone. They make you feel like you are home. The hotel is very clean and the people at the front desk and all the cleaning crew were very nice. I will definitely come back.
Maria
Stayed 4 nights in Jul 2023
Response from Holly on Sep 29, 2023
Hi Maria, thank you for sharing your wonderful experience with the Candlewood Suites Merrillville. We are so happy to hear about it. We look forward to serving you on your next trip to Merrillville.
Rooms are very cleaned and ready to go. The entire hotel was exceptional. Beds are very comfortable and they give you extra pillows. Kitchens are very stocked with utensils. Lighted patio area was nice and clean with 2 grills. Very pet friendly. No loud barking.
Tetika
Stayed 7 nights in Jun 2023
6/10 Okay
Verified traveler
Traveled with family
Jun 27, 2023
Disliked: Property conditions & facilities
Could be better
Paid for 2 rooms. Room 319 was ok and was good. Room 325 needs to be upgraded. Room 325 has a TV where the motherboard on the unit is about to go out. The dishwasher in 325 is also bad and needs to be replaced. The dishwasher unit is bad and because it doesn't flow or drain water correctly, the unit has a horrible smell.
Verified traveler
Stayed 2 nights in Jun 2023
10/10 Excellent
Terrance
Business traveler
Jun 8, 2023
Liked: Cleanliness
W
Terrance
Stayed 11 nights in May 2023
10/10 Excellent
Jabreena
May 22, 2023
Liked: Cleanliness, staff & service
The room was clean and had everything you could possibly need to cook and feel at home
Pet friendly hotel…great for those with animals. However, did not enjoy the barking at 6am in the morning. Keep the dog rooms away from ordinary stays.
I love this hotel and the staff! I travel for my job so I stay here for 8 days at a time! It’s comfortable, clean and the staff is always there is I need anything!
jody
Stayed 8 nights in Feb 2023
Response from Mike M on Apr 11, 2023
thank you Jody it because of guest like you that I love what I do
The front desk person was so friendly and helpful. Warm shower, comfortable bed. Perfect place to stop on your travels
Jenna
Stayed 1 night in Jan 2023
6/10 Okay
Sarah
Traveled with partner
Oct 30, 2022
Liked: Cleanliness, staff & service
Disliked: Amenities
Front desk staff very friendly. Rooms were adequate but decor was dull. The in-room kitchens excuse the lack of breakfasts being served. Location is way off the beaten path, tucked back in a commercial area right off the interstate hwy. All in all, pretty ordinary place.
Sarah
Stayed 1 night in Oct 2022
Response from Mike M on Oct 31, 2022
thank you for taking time to fill out review
6/10 Okay
Monique
Traveled with group
Oct 10, 2022
Liked: Staff & service
Iffy
Tv didn’t work, closet door off hinges, no soap in room
Monique
Stayed 2 nights in Oct 2022
6/10 Okay
Timothy
Traveled with family
Oct 10, 2022
Liked: Staff & service
Disliked: Cleanliness
Disappointed
Check in was easy but when we got to our room it was disappointing. There was black scuff marks on the door. The bottom of the bathroom door was disgusting. It was quiet and pleasant. I had high hopes for our stay but I was disappointed. The beds was definitely to small for our family
My room was dirty , bed wasn’t made . Also bathroom was full if hair . I booked a king bed room but was given a double instead with no compensation .
Johnathan
Stayed 1 night in Jun 2022
Response from Mike on Jul 25, 2022
Am sorry Johnathan but we do not have any king's at are hotel.Is it showing that on Expedia. But I am truly sorry about you being checked into a dirty room I am the new GM I just took over that hotel and I am working with the housekeeping staff on a daily basis to make sure things like this does not happen again
The front desk clerk was terrible she had a attitude so bad that if I ever needed to come and stay again if she had to check me in I would go somewhere else. I’ve never felt so out of place and unwanted in my life.