Terrace/patio

Reviews of Clarion Inn

2.5 out of 5
Clarion Inn
7850 Rhode Island St, Merrillville, IN

Reviews

6.8
Rating 10 - Excellent. 259 out of 957 reviews" "
Rating 8 - Good. 274 out of 957 reviews" "
Rating 6 - Okay. 140 out of 957 reviews" "
Rating 4 - Poor. 127 out of 957 reviews" "
Rating 2 - Terrible. 157 out of 957 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

6.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

4/10 Poor

Shantell

Traveled with family and small children, Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was not cleaned or stocked
Stayed 3 nights in Mar 2024

4/10 Poor

Andrew

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel has been severely neglected. Ripped and mismatched carpet. Closet doors missing. Soaps and lotions were used by previous guests. New flooring was installed in a very sloppy manner. Toilet plunger disgustingly sitting on a plastic Walmart bag. Missing caulking on bathtub. Lights out in room. Paint over wallpaper where something has been pulled off the wall. Light fixtures in hallway either missing or in various stages of replacement. Food trays held one egg and two sausages in the morning. Drink machine broken. Glass missing from inside door, replaced with unfinished piece of plywood. Adjacent seating area, in full view of breakfast area, filled with stacked chairs, trash and laundry. Seating area very dark. Landscaping overgrown. Trash and pallets adjacent to, and outside of, outdoor 4-yard dumpster.
Stayed 1 night in Mar 2024

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and accommodating. The breakfast served was good.
Stayed 2 nights in Mar 2024

2/10 Terrible

Parth

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely unflexible and inconvenient staf with no regards to the problems of clients
Stayed 2 nights in Feb 2024

6/10 Okay

Danielle

Traveled with partner
Disliked: Property conditions & facilities
The ceiling was starting to fall apart in the bathroom that was connected to my room. The hotel needs to be redone. But the staff was great
Stayed 1 night in Feb 2024

8/10 Good

Sydney

Stayed 1 night in Jan 2024

2/10 Terrible

Ty

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has false advertising pool was not working, breakfast was limited nasty half cooked juice machine no juice didn’t clean room after requested tv ddnt work the rooms were dingy and the sheets had holes and rips in them
Stayed 2 nights in Jan 2024

2/10 Terrible

Sonia

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Peggy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I gave one star because I could not give less. We discovered after our first night that the door to our room did not match and so anyone walking down the hall could push our door open. We reported it to the front desk when leaving for the day on our 2nd day there. We were told that they would have maintenance fix the door or they would givecud a new room. We returned at 8:00 that evening only to discover the door had not been fixed. The evening manager then came to our room to try to fix the door by jiggling the handle and turning the lock manually. When that failed, he finally gave us a new room. Also, the TV in the room did not work. In the new room, we found dust bunnies and paper behind the door, the drawer front was falling off. The blackout curtains were coming off the hooks and did not close properly, and the bed skirt was ripped. While relaxing in the room late in the afternoon, an employee, not housekeeping, attempted to enter the room. Fortunately, I had secured the foorvftom the inside. Run, don’t walk, from this hotel.
Stayed 3 nights in Dec 2023

8/10 Good

Monica

Stayed 1 night in Dec 2023

2/10 Terrible

Amy

Stayed 1 night in Dec 2023

4/10 Poor

Nicholas

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

2/10 Terrible

Michelle

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We checked out an hour after checking in. Hotel is gross and not well maintained. Hallway reeked of weed. Little of the Expedia listing was accurate when we arrived. There was floating sludge in the pool that was visible from the hallway. Traveling with my little I did not feel safe there.
Stayed 2 nights in Nov 2023

2/10 Terrible

Renard

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible first impression
There is no way that this hotel should be rated over a 5. Yes the lobby was pleasant, but the room was musty, the curtains wouldn't close all the way, the toilet was running, We ultilize the 20 minute inspection of the room and check out immediately. They wouldn't wait until I decided to stay and charge my card, and could'nt refund me quickly. Stay at your own risk. You get what you pay for.
Stayed 6 nights in Nov 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 8, 2023
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

6/10 Okay

Lauren

Traveled with family
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from GM on Nov 8, 2023
Thank you for taking the time to rate our property. We look forward to seeing you again the next time your travels bring you back to our area. Have a great day!

2/10 Terrible

Ashley

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Don’t do it to yourself
First impression is that it’s an older hotel.. older hotels come with quirks like a musty smell, some dust, etc. We get to the room and the tv doesn’t work - says it’s not connected or something. Go to the front desk and she says there’s an outage, we go to our concert and come back 7 hours later and it’s still down. We find out the next morning from a different employee that they didn’t pay the bill for the tv service so it was cancelled. We weren’t notified beforehand there would be no tv. We go to breakfast, come back and there is A SNAKE IN OUR ROOM. We left.
Stayed 1 night in Nov 2023
Response from GM on Nov 8, 2023
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

4/10 Poor

Kate

Traveled with family
Disliked: Room comfort
No extras allowed
I was told I couldn’t have a spare blanket because there was a blanket on each bed, we had 3 guests, sparse on towels made sure each were accounted for, no fridge, couldn’t use indoor pool or hot tub, one trash can with no liner, had main door locked and had to wait in the cold weather for someone to open main doors.
Stayed 5 nights in Oct 2023
Response from GM on Nov 8, 2023
Thank you for taking the time to rate our property. We look forward to seeing you again the next time your travels bring you back to our area. Have a great day!

6/10 Okay

Timothy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Nov 8, 2023
Thank you for taking the time to rate our property. We look forward to seeing you again the next time your travels bring you back to our area. Have a great day!

10/10 Excellent

Bruce

Traveled with pets, Traveled with family
Price was GREAT! Interior was refurbished and room was nice. Breakfast was included and good. Hotel is off the beaten path in a busy area outside Chicago. Overall, a very good deal.
Stayed 1 night in Oct 2023
Response from GM on Nov 8, 2023
Thank you for taking the time to rate our property. We look forward to seeing you again the next time your travels bring you back to our area. Have a great day!

2/10 Terrible

Chris

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only like was the location convenience. But there are other motels in the same area as well. Property is ran down motel not very clean. The staff was not very accommodating. Microwave in my room didn’t work ask if it could be replaced they said yes but never did. Asked for clean bed sheets and towels that never happened either. An entry door was being propped open with a stick because the key card reader wasn’t working to unlock it. Wasn’t worth the money I spent to stay there.
Stayed 2 nights in Oct 2023
Response from GM on Nov 8, 2023
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
This motel is on the older spectrum, but the price is right for it
Stayed 1 night in Oct 2023
Response from GM on Nov 8, 2023
Thank you for taking the time to rate our property. We look forward to seeing you again the next time your travels bring you back to our area. Have a great day!

10/10 Excellent

Lianne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything at the Clarion was great. The long winding driveway to get there was a bit worrisome at first and when we arrived there was a group of young people swearing out front. Other than that, this place was perfect for our 1 night stay.
Stayed 1 night in Sep 2023
Response from GM on Nov 8, 2023
I had seen some Clarion Inns while traveling and they looked nice. But this place is awful. The lobby smells like mold or something worse. The furnishings are old dirty and have cigarette burns. I think I’ll pass on breakfast here in the morning. Also they had a sign up that said refunds are only reviewed Tuesday-Friday during business hours and I was checking in on Friday night so I didn’t dare ask for a refund and switch hotels. Never again. I don’t know how Choice Hotels continues to allow them to use the Clarion name.

2/10 Terrible

Gerald

No soap or shampoo in the bathroom. No remote in the room. Only a office chair to sit on
Stayed 1 night in Oct 2023
Response from GM on Nov 8, 2023
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

2/10 Terrible

misty

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy
Staff was rude You could not get any extra towels or blankets They had no hair dryers, iron or ironing board Never will go back!!
Stayed 2 nights in Oct 2023
Response from GM on Nov 8, 2023
I had seen some Clarion Inns while traveling and they looked nice. But this place is awful. The lobby smells like mold or something worse. The furnishings are old dirty and have cigarette burns. I think I’ll pass on breakfast here in the morning. Also they had a sign up that said refunds are only reviewed Tuesday-Friday during business hours and I was checking in on Friday night so I didn’t dare ask for a refund and switch hotels. Never again. I don’t know how Choice Hotels continues to allow them to use the Clarion name.

2/10 Terrible

CYNTHIA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had seen some Clarion Inns while traveling and they looked nice. But this place is awful. The lobby smells like mold or something worse. The furnishings are old dirty and have cigarette burns. I think I’ll pass on breakfast here in the morning. Also they had a sign up that said refunds are only reviewed Tuesday-Friday during business hours and I was checking in on Friday night so I didn’t dare ask for a refund and switch hotels. Never again. I don’t know how Choice Hotels continues to allow them to use the Clarion name.
Response from GM on Nov 8, 2023
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

2/10 Terrible

Arica

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from GM on Nov 8, 2023
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Need to get new mattresses they are soiled
Stayed 1 night in Oct 2023
Response from GM on Nov 8, 2023
Thank you for taking the time to rate our property. We look forward to seeing you again the next time your travels bring you back to our area. Have a great day!

6/10 Okay

Janice

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The price was the best part if our stay. The lobby was nice but the rest of the hotel needed work. Carpet was tattered. The only thing to drink at breakfast was coffee, and water. The pool was an indoor/outdoor pool, the divider was down and the water temp was about 60 degrees.
Stayed 4 nights in Oct 2023
Response from GM on Nov 8, 2023
Thank you for taking the time to rate our property. We look forward to seeing you again the next time your travels bring you back to our area. Have a great day!

2/10 Terrible

Nhung

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place to stay. Room 125 has bed bugs so they switched us to another room and that room has fleas. We couldn’t get a refund because they didn’t acknowledge that there was an issue. DO NOT STAY THERE!!!
Response from GM on Nov 8, 2023
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

4/10 Poor

Nancy L

Disliked: Cleanliness, staff & service, property conditions & facilities
The door lock did not work on the room we were originally assigned and it took them 20 minutes to get us assigned to a new room. The replacement room was not clean, had a non-functional refrigerator and a toilet that ran water constantly.
Response from GM on Nov 8, 2023
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

8/10 Good

Ron

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Nov 8, 2023
Thank you for taking the time to rate our property. We look forward to seeing you again the next time your travels bring you back to our area. Have a great day!

2/10 Terrible

Nancy L

Traveled with partner
Disliked: Property conditions & facilities
Property is in disrepair. The building construction is such that road noise and noise from surrounding rooms is constantly present.
Stayed 1 night in Oct 2023
Response from GM on Nov 8, 2023
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It appears the hotel is in need of renovations and might be undergoing them. Room had no shower curtain, no clock, wall paper bubbling off walls, curtains not working correctly, holes in the drywall in the bathroom and behind the beds, and there was trash behind the night table and one bed. Everything was old, except new flooring.
Stayed 1 night in Oct 2023
Response from GM on Nov 8, 2023
Thank you for taking the time to rate our property. We look forward to seeing you again the next time your travels bring you back to our area. Have a great day!

2/10 Terrible

Wendy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looks abandoned from outside. Inside it smells and is filthy. All door up the hallway look like they have been broken into with a crowbar. We had to rig something into our door because we couldn't use the deadbolt and were concerned for our safety. If I hadn't booked online last minute with no refund I never would have entered the front door.
Stayed 1 night in Sep 2023
Response from GM on Nov 8, 2023
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

4/10 Poor

Michael

Traveled with group
Liked: Room comfort
Disliked: Property conditions & facilities
So so
Was expecting to be able to swim in the pool but it was shut down and the breakfast wasn't satisfactory cold hard cooked eggs greasy cold sausage the waffles were the only got because you can fix them yourself
Stayed 2 nights in Sep 2023
Response from GM on Oct 2, 2023
Thank you for taking the time to provide feedback about your experience. We apologize for the dissatisfaction of your stay. We hope for another opportunity to exceed your expectations in the future. Have a wonderful day!

8/10 Good

Vanessa

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Thank you for taking the time to rate our property. We look forward to seeing you again the next time your travels bring you back to our area. Have a great day!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from GM on Oct 2, 2023
Thank you for taking the time to rate our property. We look forward to seeing you again the next time your travels bring you back to our area. Have a great day!

6/10 Okay

Ivan

Response from GM on Oct 2, 2023
Thank you for taking the time to provide feedback about your experience. We apologize for the dissatisfaction of your stay. We hope for another opportunity to exceed your expectations in the future. Have a wonderful day!

8/10 Good

Paul

Liked: Cleanliness, room comfort
Budget friendly hotel, ticks the important boxes
The property appeared understaffed, but service was friendly and the accommodations met my expectations for this class of hotel. Internet worked well, rooms have refrigerator, microwave oven and coffee maker. I would definitely stay here again. Do not stay here without a car, there is nothing within walking distance.
Stayed 4 nights in Sep 2023
Response from GM on Oct 2, 2023
Thank you for taking the time to provide feedback about your experience. We apologize for the dissatisfaction of your stay. We hope for another opportunity to exceed your expectations in the future. Have a wonderful day!

6/10 Okay

Mary

Liked: Staff & service
Disliked: Property conditions & facilities
Price good, location easy.
Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Thank you for taking the time to provide feedback about your experience. We apologize for the dissatisfaction of your stay. We hope for another opportunity to exceed your expectations in the future. Have a wonderful day!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly Nd helpful.
Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Thank you for taking the time to provide feedback about your experience. We apologize for the dissatisfaction of your stay. We hope for another opportunity to exceed your expectations in the future. Have a wonderful day!

8/10 Good

Betania

Stayed 1 night in Sep 2023
Response from GM on Nov 8, 2023
I had seen some Clarion Inns while traveling and they looked nice. But this place is awful. The lobby smells like mold or something worse. The furnishings are old dirty and have cigarette burns. I think I’ll pass on breakfast here in the morning. Also they had a sign up that said refunds are only reviewed Tuesday-Friday during business hours and I was checking in on Friday night so I didn’t dare ask for a refund and switch hotels. Never again. I don’t know how Choice Hotels continues to allow them to use the Clarion name.

4/10 Poor

Lawrence

Stayed 3 nights in Sep 2023
Response from GM on Nov 8, 2023
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, property conditions & facilities
window was cracked property outside was filthy carpet in hallways had stains everywhere and right outside our door
Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Thank you for taking the time to provide feedback about your experience. We apologize for the dissatisfaction of your stay. We hope for another opportunity to exceed your expectations in the future. Have a wonderful day!

10/10 Excellent

Falicia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in Sep 2023
Response from GM on Sep 13, 2023
Thank you for taking the time to provide feedback about your experience. We apologize for the dissatisfaction of your stay. We hope for another opportunity to exceed your expectations in the future. Have a wonderful day!