Ratings based on 456 Verified Reviews

3.5 out of 5
60% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted May 7, 2017
Overall the facility was tired in appearance. Shower didn't work properly. Another customer had little kids and they played up and down the halls in from of our door. It was very noisy. For the price I had to pay was not worth it.
Comment from Hotel Management
May 9, 2017 by Rita Shah, Hotel Management
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every action to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sheboygan

Good for passing the night- great breakfast

Posted Apr 3, 2017
Pros: The breakfast
Cons: The pullout bed isn't comfortable for anyone except maybe a small child.
Location: did not notice- we were passing through on our way to KY.
The man who greeted us when we arrived was very helpful and friendly. We paid a bit more for a suite so that our exchange student could have separate space. Our bedroom area, while small, had very comfortable beds. The mattress on the pullout bed in the living area was terribly uncomfortable- probably fine for a small child, but not so good for a high-schooler. She made do but I felt bad. On the plus side- the breakfast was WONDERFUL. Lots of choices- eggs, sausage, a waffle maker, yogurt, fruit, bagels, donuts, Froot Loops- and they did not take it all away promptly at 9:30, so we were able to sit there and relax and graze for awhile.
Comment from Hotel Management
Apr 4, 2017 by Rita Shah, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast. We look forward to your next stay.
2 out of 5
by A verified traveler

Needs renovations and a new housekeeping staff

Posted Mar 21, 2017
Pros: Location
Cons: Housekeeping services, updates, renovations, remove hornets nests from hallways
We booked a room for two nights at this hotel for a weekend trip to Indiana. We chose this hotel because it was close to our destination (St. John, Indiana), reasonably priced and said it could accommodate a family of 5. The room had two queen beds, which meant that all three of our children needed to share one bed. The room itself was fine, but it was clear that it needed a deep cleaning and some updates-- the curtains were falling off the rod, the quilts on the bed smelled like dirty socks, the carpet needed a thorough vacuuming. Because the elevator took a while to arrive, we usually used the stairs-the stairwells were musty smelling with hornets nests in the corners. Upon checkout, I mentioned the cleanliness concerns to the girl at the front desk. She asked if we had called on our first night (we didn't- we arrived late and wanted to just get to bed). She said she would have moved us to a different room. We didn't feel that was necessary. However, based on the condition of our friends' room who stayed across the hall, I think we actually got the cleanest one on the floor (their room had a rock solid hamburger bun under the chair cushion, something that resembled bodily fluids running down the front of the nightstand, candy wrappers and garbage in the corners and dust thick enough to write your name in at the base of the television on the dresser.) When we return next year, we will stay at another hotel.
Comment from Hotel Management
Mar 24, 2017 by Rita Shah, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We are working on many improvements and will be more updated in near future.We hope for another opportunity to exceed your expectations.
1 out of 5
by A verified traveler

Disgusting hotel!!!

Posted Mar 20, 2017 on Orbitz
Room was filthy. Trash behind chair and on floor. White stuff on night stand which looked like bodily fluid. Hamburger bun and fries left on chair. Dust all over dresser. Manager would not offer compensation. Very rude.
Comment from Hotel Management
Mar 24, 2017 by Rita Shah, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
2 out of 5
by A verified traveler from IL

Outdated , not clean and lousy breakfast

Posted Mar 20, 2017 on Orbitz
There's hair pin on the floor, hotel elevator is old and outdated, no toilet paper provided . Call front desk but no one available. Ended up using toilet near reception
Comment from Hotel Management
Mar 23, 2017 by Rita Shah, Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
2 out of 5
by A verified traveler

Posted Mar 19, 2017 on Orbitz
The closet was missing handles and the room was out dateted
Comment from Hotel Management
Mar 23, 2017 by Rita Shah, Hotel Management
Thank you for taking the time to share your feedback. We take the time to listen to your constructive comments so we can continually improve our services.
5 out of 5
by BRENDA

Great Hotel Stay

Posted Mar 17, 2017 on Hotels
I enjoyed my stay here and would return when I return to the city in June.
Comment from Hotel Management
Mar 20, 2017 by Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. . We look forward to your next stay in June
2 out of 5
by A verified traveler

Needs serious updates

Posted Mar 16, 2017
Dusty room, old and needs update. Thin walls as could hear everything next door. Coffee machine not working. Awful breakfast. Fitness room old and useless. Will never stay at a country inn and suites again!
Comment from Hotel Management
Mar 18, 2017 by Rita Shah, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay.We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
2 out of 5
by John

Not what I expect from Country Inns

Posted Mar 14, 2017 on Hotels
The little things that are wrong- dusty places, drapes not completely hung, missing toiletries, chips in tub and sink...not paying attention to details.
Comment from Hotel Management
Mar 16, 2017 by Suneil, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room . We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to shopping

Posted Mar 8, 2017
Cons: Have some American staff.
After switching rooms due to first room having a bed completely unmade next room was very nice and ready for a guest.
Comment from Hotel Management
Mar 8, 2017 by Rita Shah, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.